All Pylon Reviews
1-25 of 25 Reviews
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Manoj
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Best Software to design solar pv systems for residential and commercial clients
we are happy with the software
PROSEasy to use Quite descriptive Detailed Attractive Easy for clients to understand Graphical representation is amazing
CONSThere should not be extra cost to send the quote to clients once you use 50 credits for a project
Reasons for switching to Pylon
Hard to use and not very descriptive
Vendor Response
Hi Manoj Thank you for leaving us a review! We have taken your feedback on board regarding the extra cost and will discuss it with the team. The extra cost (10 credits) is for the embedded eSignatures, which we have seen increase conversion rates significantly. Please let us know if you have any further feedback. It is great to have you as a Pylon user.
Replied July 2021
Farhan
Verified reviewer
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Solar Proposal via Pylon
Excellent so far.
PROSPylon is great value for money with all the features of any more pricy software.
CONSSometimes it doesn't integrate too well with Nearmap.
Reasons for switching to Pylon
PV Sell was unable to.provide modern features like integration with Nearmap etc plus the presentation wasn't great.
BRIAN
Construction, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Mre Electrical
Easy to use & great for client presentation
CONSI would like to see Voc & Isc values of the strings once place on the site map & if string fusing is required
Vendor Response
Hi Brian Thank you for leaving us a review. This is a great suggestion. If you would like to add it to our feedback forum, I will upvote it so that it is prioritised and gets done faster: https://app.getpylon.com/feedback/features It is great having you as a Pylon user :)
Replied July 2021
Jason
Renewables & Environment, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great solar program
Solar layout tool is really easy to use and the final printout shows the predicted energy production.
CONSRemembering my own passwords and Paying for the product
Vendor Response
Hi Jason, thank you for your review! It is great having you as a Pylon user :) For password management, we love and use bitwarden.com at Pylon. Highly recommend. And regarding payments, our low $4 per project model ensures you only pay for what you need, but if you find yourself running out of credits, you can auto-recharge your account so you never have to think about it again! It is great having you as a Pylon user :) Please reach out to us if we can help you with anything.
Replied July 2021
Shane
Construction, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Great starter product
Simple and very easy to navigate
PROSThe ease of use and being able to set pricing up so easy for small business that design and install the systems.
CONSIt would be great if on the design page you could indicate where the inverter will be located, possibly same as the cabling run to assist with the manual you are required to give here in Australia. Also (I haven’t fully looked into it yet) having the ability to upload a manual template and then when the panels and inverter are selected the documents required are automatically uploaded and possibly the same for other components used as well. Needs more training videos etc on how to work through every little aspect
Reason for choosing Pylon
I noticed a few other companies using this program so I figured something must be going right.
Reasons for switching to Pylon
Open Solar seemed to be a bit complicated trying to setup the system.
Vendor Response
Hi Shane - thank you for leaving us a detailed review! You CAN specify the Inverter location. In the design studio, select the Annotations Tool (second up from bottom), then drag the inverter location to your design. Regarding your idea for a manual template - you're right, we haven't yet added this as a feature, but please if you can create a feature request we may work on it and release it for you! :) https://app.getpylon.com/feedback/features We are always working to create more help resources. Thank you for highlighting that need for us. It's great having you as a Pylon user :)
Replied July 2021
Neel
Retail, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Shading Analysis
Good
PROSShading analysis helped me identify the outputs from where it was most appropriate to install panels
CONSCouldn't see the effect of Power Optimisers/Micro inverters on a shaded panel - I think there should be an option where while adding panels on the roof we can choose which panels or sections we would like optimise and the effect on the total output. There also needs to be a clear way to include roof height - I am sure there currently is but its not very clear how to do so
Vendor Response
Hi Neel Thank you for leaving us a review! You are correct, we don't yet take that into account, but please if you can create a feature request for that here: https://app.getpylon.com/feedback/features I will upvote it so it gets done faster. As a note, we recommend users to bring the overall system efficiency up to 92% to account for the increase in performance. It is great having you as a Pylon user :) Please reach out to us if we can help you with anything else.
Replied July 2021
Ranim
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
N/a
easy to learn , Coustomer support is very helpful and quick.
CONSpricing is expensive compare what’s in the market .
Vendor Response
Hi Ranim Thank you for your review. Pylon is priced far below market competitors to reduce overheads for solar installers such as yourself and increase your profit margin. For most installers, the cost of using Pylon is far below the cost of buying the imagery itself. We also charge per project instead of per month so you only pay for what you use. If you have any suggestions for us, please feel free to reach out to us in-app. Thank you for being a Pylon user!
Replied July 2021
Jason
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
New User
Once i become more familiar with with pylon Im sure i will find it quick and easy to use & there appears to be plenty of support.
PROSpresentation to client & installation accuracy
CONSI struggle with setting up layouts & using the different features of the program.
Vendor Response
Hi Jason Thank you for leaving us a review! We would be delighted to help us! Please send me an email (you'll get my email address in the reply) or send us a message using the chat in-app and we will send you some video tutorials that should improve your workflow. Thank you for being a Pylon user! :)
Replied July 2021
Shariq
Renewables & Environment, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Sonergy Information Desk
Very good
PROSEase of use Flexible Range of products to select from
CONSMy laptop is touch screen so zooming in its like zooming the whole screen
Vendor Response
Hi Shariq, thank you for your review! Pylon is made to work seamlessly on touch devices like iPads. We have released updates that fix this problem specifically. If you are still experiencing difficulty, please use the zoom buttons in the Pylon design studio, or reach out to us in-app for further support. It is great to have you as a Pylon user :)
Replied July 2021
michael
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Good
Good
PROSSimple to use with good results. Professional outcome for the customer
CONSmore options with estimated power usage would be useful
Vendor Response
Hi Michael, Thank you for your feedback! We are working on more options for estimating power usage. If you would like to create / upvote any related feature requests in our feedback forum, that would help us gauge demand and prioritise faster. https://app.getpylon.com/feedback/features Thank you for being a Pylon user!
Replied July 2021
Peter
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Good product
Good easy to use and easily applied to customers needs
PROSEasy to use and it’s features like breaking down to return on investment
CONSIt’s not IPad friendly it whorls better with a mouse and computer
Vendor Response
Hi Peter Thank you for leaving us a review. We have released updates to Pylon that make it compatible with touch-friendly devices like iPads. If you are still experiencing difficulty, please use the chat in-app to get in touch and we would be delighted to provide further assistance. It is great to have you as a Pylon user :)
Replied July 2021
Jonathan
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A game changer
It's a total package software, you can put together a professional proposal in minutes. Even beginners can navigate through the software easily, very user friendly software. The best part is the software's ability to generate a user manual, this is a game changer.
CONSSome of the location can not get high quality images, but will have something to work with.
Vendor Response
Jonathan, thank you so much for your review! Our image availability is dependent on our suppliers. Imagery is constantly being updated, and we do also allow you to upload drone footage and building plans to design solar systems on. See more here: https://getpylon.com/blog/design-solar-blueprint-architectural-roof-plans/ Thanks again. Great having you as a Pylon user.
Replied July 2021
Rob
Renewables & Environment, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Pylon Review
Has been very positive. Feedback from my recent customer was they information provide from the pylon quote and subsequent owners pack was great.
PROSOne stop solution. I’ve only just started using the system and found it very easy to use. Information and support readily available and the option to pay per use suits a smaller operator like myself perfectly compared to others.
CONSI haven’t had any issues at all other than having to request some features be turned on or some site/map arrangement Lis be made available. Those request were dealt with by online help within minutes.
Reason for choosing Pylon
Originally because of the payment structure but after getting to use the system it’s does everything required so no need to look else where if it remains user friendly from a cost point.
Vendor Response
Thank you for your review Rob! We are constantly building the app and may have features in beta at some point. You are welcome you to reach out at any time if you need any of these features switched on. Great to have you as a Pylon user!
Replied July 2021
Jonathan
Construction, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed June 2021
Great product, much better than near maps
Excellent, happy thus far
PROSEasy to use and also like the per job / project pricing. Will continue to use in the future
CONSNot much. Maybe could be could to save proposals as a file instead of just the web link
Reasons for switching to Pylon
Because was sent an email from someone starting with N but can’t remember his nam
Vendor Response
Hi Jonathan Thank you for your review! It is great having you as a Pylon user :) Just a note - you CAN save proposals as a PDF. Right after the PROPOSAL button, there is a SHARE button. Click that, then click "Download as PDF" Please reach out to us using the chat in the app if you need help with anything else. Thanks again :) - Nelson
Replied July 2021
Paul
Electrical/Electronic Manufacturing, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Neales electric
I have found the software a great help in selling to the customer . Very happy with outcomes
PROSAs a small company I love the fact you can pay per job and it is not charged out at a monthly amount.
CONSThe lay out changes when you down load the proposal and attach to our quotation software but this could be a operator error as I am a better Electrician than computer operator. I quite often need to add the solar upgrade to my quotation to combine with switchboard upgrades ect .
Reasons for switching to Pylon
Financially cheaper and easier
James
Renewables & Environment, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Complete package
The price is definitely reasonable, high quality aerial images and it’s so easy to design and input prices, it makes my life so much easier l. Thank you pylon!!
CONSI haven’t found anything I don’t like atm
Reason for choosing Pylon
Because so tried the trial and found it to be superior to the rest
Reasons for switching to Pylon
I wanted something, cheaper and more versatile
Vendor Response
Thank you for your review James! It's great having you as a Pylon user. Please contact us if you have any further feedback and we would be delighted to help.
Replied July 2021
paul
Construction, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
pylon
very good
PROSease of use and they update to improve it
CONSyou can’t delete jobs when they get started by accident
Reason for choosing Pylon
recommendation
Vendor Response
Hi Paul Thank you for leaving us a review. Just a note to say that you CAN delete projects - in the System Configuration view, you will see an ellipsis below your credit balance. Click that, and at the bottom you will see 'Delete Project' Please reach out to us using the chat in-app with any further questions. We would be delighted to help. It is great having you as a Pylon user :)
Replied July 2021
Tom
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Practical and cheap
Fantastic. Have shared our proposals with customers, who understand it easily, as there is a lot of assistance in understanding our product included in the proposal. Can input a lot of information on our end to give an accurate proposal.
PROSThe ease of use. Setup in very little time and instantly had proposals ready that day. Very cheap per job!
CONSI actually have very little to fault on the software, but have only used it for a couple of months.
Reason for choosing Pylon
For the cost initially
Rhys
Electrical/Electronic Manufacturing, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
User Friendly
We are using Pylon to provide our clients with custom solar proposals. The system is easy to use and clients can clearly see how they will benefit from their solar investment.
CONSWe have only been using the software for a few months but have not experienced any issues to date.
Vendor Response
Thank you for your review Rhys! Great having you as a Pylon user :) Please reach out to us at any time if we can help you with anything.
Replied July 2021
Keith
Construction, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Pylon solar software
Very Happy
PROSEase of Use Detailed Quoting tool that has recieved positive feedback from potential clients and projects.
CONSJust awaiting some final features, the Pro's out way the Cons
Reason for choosing Pylon
Other companies we work with use the product.
Reasons for switching to Pylon
Ease of use and pricing was per product, not monthly subscription
Vendor Response
Thank you for your review Keith! We value your feedback. It's great to have you as a Pylon user :)
Replied July 2021
Adam
Construction, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
K&H Electrical Services
Its has been very good i think its well priced and great professional easy to deliver proposal to the customer and like there is no ongoing subscirptions.
PROSVery easy to use, high resolution, good materials library
CONSIt would be good to see if it could incorporate the requirements of the clean energy council Australia as i got caught out on one of the system compliance checks between the inverter and panels.
Reason for choosing Pylon
The pricing structure
Vendor Response
Hi Adam Thank you for leaving us a review! Pylon proposals are CEC-accredited and meet all the of the requirements. We would like to follow this up with you so it doesn't happen again. Please can you reach out to us using the chat in-app? We'd be delighted to take a look It is great having you as a Pylon user :)
Replied July 2021
Anand
Renewables & Environment, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
best software
very professionally designed
PROSThis product is easy to use, user friendly. well designed
CONSthere is nothing that i don't like. ease of use.
Vendor Response
Thank you for your review Anand! Awesome to have you as a Pylon user. Please let us know if you have any further feedback :)
Replied July 2021
Kiran
Environmental Services, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Green World Solutions
it's good software for the solar industry.
PROSEasy to use and has all features that needed
CONSThe only map is not up to date as someplace on the map shows empty land where another similar app shows the property on land.
Reason for choosing Pylon
as it has a good feature for small companies as it charges to pay as you go plan
Vendor Response
Hi Kiran Thank you for leaving us a review. This sounds interesting. Are you sure you're using the most recent image? You can select different timestamps at the bottom of the design studio. If you still experience this problem, please reach out to us using the chat in-app and we will be happy to help. Thank you for being a Pylon user :)
Replied July 2021
Vasilis
Verified reviewer
Higher Education, 501-1,000 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Pylon the best for beginners
It's easy program for beginners users with friendly interface and tool's manual
CONSI think it's more expensive than other similar products
Sean
Electrical/Electronic Manufacturing, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
Great looking results
Very easy to quote solar and battery systems. The quotes come out looking very professional full of details
PROSSuper easy to use and great looking results
CONSThe usage modeling is a bit of a pain to use but the team are super helpful and there is an update coming.
Vendor Response
Thank you for your review Sean! We have made significant improvements to usage modelling and will be in touch to demonstrate :) Great to have you as a Pylon user!
Replied July 2021