About aACE


aACE offers on-premise and cloud-based business management software for small and midsize businesses. Modules include accounting, customer relationship management (CRM), enterprise resource planning (ERP), inventory management, order management and production management.

Other features include shipping and receiving management, calendar management and scheduling. The accounting module provides general ledger, lead tracking and balance sheet capabilities. The CRM module allows users to manage relationships with vendors and partners, as well as monitor sales, quotes and overall business performance. The ERP module integrates sales, operations and accounting tools.  

The software helps users manage their production process from job tracking to delivery. aACE offers integrations with payment processing companies, email marketing, shipping and e-commerce companies.

aACE is available with monthly subscription pricing. iOS mobile apps are also available.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

22 Reviews of aACE

Average User Ratings

Overall

4.95 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(21)

4 stars

(1)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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March 2017

Derek from Essential Water Solutions, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

aACE was a Critical Component to the Success of our Company's Future

I'm the IT administrator for our company. Coming off Quickbooks, we found that QB just wasn't offering us all the flexibility and horsepower we needed from an ERP. It needed to handle all the complexities of our day to day operations, give us the reports we needed, integrate into our existing process - and then fade into the background as everyone became comfortable with it to get the job done. aACE has done all that. It transformed our order fulfillment process during implementation by helping us see trouble spots in our processes. aACE was able to customize a few key components for us very intelligently that now just work. Exactly the way we need them to. Employee adoption was slow to start, like most ERP's, but now even our most technology-adverse employees use aACE as reliably as the notepad beside their mouse. Three years later, we're going strong and preparing to launch new initiatives to promote future growth. That process requires a lot of thought and preparation, but one thing we don't have to worry about is if aACE can handle it. There have been several occasions in our company strategy meetings where the question is asked "Can aACE do that?" and it's a pleasure every time when I get to say, "Yeah that's already built in." The software is intuitive, smart, and reliable. Sometimes I check my aACE server uptime just to see how long it's been since the last restart because we don't have issues with it. It just works for months on end. As a technology professional, I was sensitive to the aesthetics, workflow and usability of the software - all important qualities for it to be a "fade into the background" kind of solution. From first glance to present day, I'm continually impressed by how aACE works the way you expect it to. I've had a chance to demo the aACEv5 environment and on top of it being a welcomed face-lift, the attention to detail in new features and how existing features were improved is uncanny. You can tell the developers have an eye for detail and are not afraid to scrap, redo and improve. I can't wait to launch aACE 5 in our organization!

Pros

The software does what you'd expect from an ERP and the user interface is not complicated or hurried in menus. It's all right in front of you!

Cons

Nothing that wasn't quickly taken care of. Anytime their support documentation online didn't have the answers I was looking for, aACE had a quick response through my support rep. I'm happy to see the continued growth of the online documentation.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Thank you for the wonderful review of aACE 4, Derek! We're excited to upgrade EWS to aACE 5, as well. You'll be happy to find that many of your suggestions over the years made it into the new version of the software.

March 2017

Matthew from Duggal Visual Solutions

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Reliable system

We have been using aACE since 2010. The system has proven time and again to be a structurally sound and reliable business information workhorse. Downtime is barely measurable, though we process thousands of transactions a day. Our specific workflows called for a flexible central platform that we could bolt on customized work-area specific tools. Implementing aACE, in the FileMaker environment, has proven to be the right solution to get us just that. The best testament to the system could be that at our 5 year business systems review, we decided to keep the existing aACE system and instead focus new development on our in-house built bolt-on modules. When the core is reliable, it frees us to innovate and develop better customized workflow improvements. We are happy with the aACE product. Users love the clean interface, speed, robust reporting and intuitive navigation. Having been partners with the aACE team for these many years, we have not been without difficulties. In 2010, I would have loved more how-to documentation and manuals, but I see the team has addressed this over the past few years. Our sometimes strange customization and sometimes incorrect requests have been consistently met with professionalism and an attitude of partnership for mutual success by the aACE team. They have been truly valued partners during a significant growth period in our company's history.

Pros

Clean interface. speed is good. Customizable FileMaker base. Structural Integrity requires very little system administration.

Cons

The Inventory Management module was incomplete when we went live, and we were slow to get it to work to its potential. I am told the newest version of the software has taken advantage of a lot of the lessons learned from our roll-out and is quite robust. Looking forward to the upgrade!

Manufacturing Tracking required significant enough modifications for us that we decided to push it into a bolt-on. Integrating the bolt-on was relatively easy, though. Not sure if this is a con on the software, really, though. Its more just a reality of our world. No system would out of the box address our needs as we saw them.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Matthew, thank you for the detailed review of aACE 4. This is exactly the kind of information prospective clients are looking for when they read reviews--we appreciate it very much. It's hard to overstate how significant an upgrade aACE 5 is relative to aACE 4. Trust me when I say that you have a lot to look forward to! Thanks Again, Michael

February 2017

Neil from Crew Cuts, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Controller

The aAce team is very knowledgable about their product. They learn as much about your business and your workflow and help you come up with solutions to make you and your team more efficient. Then then adapt their robust product to achieve those goals. They are also their to tweak the product as your business adapts. Responses to calls and emails are handled on a timely basis and they work with you based upon the severity of your needs

Pros

The ease of use and the cost effectiveness of the product. The ability to drill down and get information. Also how well it works with excel and other accounting tools

Cons

I would love to see the financial reports look more ones produced by the accounting world. The general ledger should show a running balance instead of having to print a dated trial balance to look at a specific period.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied February 2017

Thank you for the review of aACE version 4, Neil! We have listened to your feedback and redesigned the balance sheet and income statement reports for aACE version 5.

March 2017

Holly from Speciual EFX Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Fantastic software, service & customisation

We have been using aACE since 2009 and are very impressed with the ease of use and customisation options. We were struggling for years with an off the shelf CRM and accounts solution that just didn't suit our business. We then found aACE and spent time with the developers to customise it and make it work exactly how we wanted it. The customisation and the migration of our data were seamless with lots of training offered to all our users. Any changes we required were actioned quickly & the ongoing customer support has been fantastic. We are UK based so there have been a lot of changes with dates & currency formats which aACE have been meticulous about. We manufacture bespoke trophies and 3 years ago we decided to completely integrate our production schedule with a calendar into aAce for our workshop and despatch department to access too. We were previously using a separate calendar, which meant a lot of duplicating data. The development took a little longer than we had planned which meant go live was right in the middle of our busiest event period. We're deliberated if we should wait but decided to go for it and it was the best decision we have made. It has enabled our sales team to spend more time selling rather than copying data and everybody within the company has access to all the information required to complete an order without any issues or miscommunication. It has been wonderful working with aAce and thankyou for understanding our English ways!

Pros

Full customisable with great support

Cons

None

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Thank you for the wonderful review of aACE 4, Holly!

April 2019

Charles from Volta LLC

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

A modern ERP that actually works

We’ve been using aACE 4 since 2011, some of the key transactions it has helped process include: - 200,000 documents - 110,000 emails - 31,000 shipments - 19,000 purchase orders We were anxious about aACE’s ability to handle the volume of work we would be putting into it. Compared to other products with larger market share and higher prices, we were uncertain if aACE would eventually hold us back. Since we went live in 2011, the company has doubled in size and aACE is showing no signs of slowing down. We’ve completely changed our outlook from how might this system hold us back to how are we holding ourselves back by not integrating process x into the system.

Pros

The interface design is clear and consistent. Anyone who has basic computer experience can quickly adjust to using aACE 4, and once you understand how any of the common features work you will be able to apply that understanding to all other areas of the system.

Cons

I wish it did absolutely everything so that we didn't have to use any other software to run the business. HR is probably the biggest missing piece.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied April 2019

Thank you for the wonderful review of aACE 4, Charles! We're excited to continue our conversations with you about upgrading Volta to aACE 5.

March 2017

Diana from KNOCK, inc.

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

A complete system + custom solutions

I have been an aACE user for about 8 years and I find myself constantly impressed with functionality and use of the system. aACE offers a wide range of reports and views that allow me and my coworkers visibility to the things we need in order to manage our clients and projects. Additionally, working with the aACE team has been incredible. Their team is thoughtful and readily available. They are open to talk through specific business problems and offer up solutions that cater to our needs. The customization available in this system is helpful for our business -- allowing us to create unique reports and views that are specific to our projects and clients.

Pros

Fully-integrated system from sales to GL.
Customization available within the system.
Ease of export of data for reports

Cons

Not the most intuitive at times (although I believe that is being addressed in the latest version).
Slow system.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Thank you for your review of aACE 4, Diana! As you noted, the version you're using is quite old at this point. aACE 5 is a major enhancement in every respect and exponentially faster. We look forward to upgrading KNOCK this year! - Best, Michael

March 2017

Wendy from M & R International, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2017

Only vendor willing and able to customize system to what we needed.

We export paper, which has its unique accounting quirks. The aAce staff was the only vendor we spoke to that was willing to prove it could accommodate these needs. The other 6 vendors we spoke to all kept saying that their system could handle thousands of companies, and do so many things, but not what we specifically needed. I also felt from the start that aAce wanted us as a customer. They returned and still return phone calls and emails, 6 1/2 years later. As our staff has changed over the years, we have had no trouble teaching new people how to use the system.

Pros

It reduced the time needed to enter an order from hours to minutes. All transactions are easy and quick to enter.

Cons

Financial statement presentation, which as a long-time CPA, I am working with them to improve.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Thank you for the wonderful review of aACE 4, Wendy! Your assistance with regards to aACE 5's updated financial statements is very much appreciated as well.

May 2017

Roger from Tunze USA LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

We have been using aACE since 2009 and it has been a major improvement over QuickBooks.

It is very easy to use and at the same time a very comprehensive and versatile product.

Pros

It does just about anything you could need, we needed builds, i.e. a sale item that is composed of several other items, to keep our inventory straight. Probably the biggest advantage is that my accountant can directly access our server and get what she needs when she needs it. It is overall very easy to use and we have over 800 SKU's so that is important.

Cons

Outside of some very minor spelling and syntax errors I really cannot complain. It would be nice if some of the features were easier to access (deeper features like certain reports) but it is overall pretty easy to use.

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied May 2017

Thank you for the wonderful review of aACE 4, Roger! We're excited to show you the improvements we've made to aACE 5. - Michael

March 2017

Claire from Skip Gambert & Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

THE BEST IN EVERYTHING!

Changing software can be the biggest nightmare, and I am ever grateful that we chose to change to aAce. We have been using aAce for 8+ years and going with their advanced intergrated software was our best decision ever. It was necessary for the software to be customized to our needs. We manufacture men's custom dress shirts, and tracking inventory is critical to us. This software works better than we ever hoped. The best part is their support team, which is exceptional, being prompt, knowledgeable and professional. No virtual attendants here. Thank you aAce for becoming part of our company.

Pros

The support and their willingness to work with us on every request.

Cons

We have not experienced any

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied March 2017

Thank you for the wonderful review of aACE 4 and our team, Claire!

February 2017

Brittany from ASAP Event Advertising

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Completely Customizable

My company has been using FileMaker Pro for 10+ years. We typically would have a new system built every 3-5 years once the old system became obsolete. We heard about the aACE product in 2013 and we thought it would be a good fit for our company. Since implementing it in 2014, we have made many customizations and changes as our business needs have changed. The difference with aACE, is that we won't have to just toss out the product in 3-5 years and start all over, we can constantly customize and update the software to our needs - it grows with us. aACE has allowed our staff to become much more efficient in their daily tasks which has increased our capacity as a company overall. The customer service response to issues that come up is great as well.

Pros

The ability to customize it to your needs

Cons

The price tag is pretty high

Response from aACE Software of Avant Garde Information Solutions, LLC

Replied February 2017

Thank you for the wonderful review of aACE version 4, Brittany!