SYSPRO Software

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About SYSPRO

About SYSPRO SYSPRO is an enterprise resource planning (ERP) solution that is industry-built and provides last-mile capabilities for manufacturing and distribution businesses. SYSPRO provides the solutions, processes, and tools to assist in managing data for key business insights and informed decision-making. The solution is scalable and can be deployed in the cloud, on-premise, or hybrid, and accessed via the web or windows applications to provide customers with choice and flexibility. Key features of SYSPRO include depth of functionality in Manufacturing Operations Management (MOM), inventory, distribution, and procurement due to market specialization, self-service, supply chain extensibility and customization, and tailoring. SYSPRO also supports out-of-the-box integ...
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SYSPRO Integration and Automation

SYSPRO User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 96 reviews

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

September 2018

Perfect ERP system on a tight budget

Pros

Syspro is the perfect ERP for small organisations that simply do not need to scale-ability of much larger and better marketed ERP systems. The software, using its MS-SQL database will give you almost any report you require, otherwise you can extract the data you need, import it into your favourite spreadsheet program and compile those reports you need. Using SRS (Syspro Reporting Services) you can easily compile forms and reports and make them look how you want.

Cons

Without a good and easily accessible local resource/service agent, the customisation possibilities are terribly daunting.

John

Company size: 501-1,000 employees

Industry: Food Production

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

November 2019

Simple to use and reliable ERP

Syspro was implemented to give us a solid, robust and scalable ERP solution that met the majority of our needs. We needed a system that would meet our core needs but also allow us to create the functionality that didn't exist without significant reengineering costs. Syspro was able to do this for us. The Syspro teams, and the VARs, all have experienced business analysts, project managers, and devs. They will work alongside you to develop a solid strategy for success.

Pros

Right out of the box Syspro implements many best practise recommendations and for most businesses that's a great start. You can get up and running very quickly without having to customize Syspro. A key feature though is the extensibility of the software. We all have that internal process that no one could call best practise. It's unique to us, it's ugly and painful but we just can't live without it. Fortunately, Syspro gives you a very robust business object framework to deal with these situations. You can easily create customized features and external applications using your own programming tools like Visual Studio but that integrate seamlessly with Syspro. Business objects allow you to enforce strict data schemas so you can be confident that inbound data meets the Syspro standards - you only want good data going in! We have been able to develop numerous add ons and custom applications that add real value to our Syspro implementation. Like any major ERP software, Syspro cannot be everything to everyone. While the core functionality is extensive and varied the ability to quickly build new features that tie directly into Syspro is a sure way to improve your ROI.

Cons

Patching is always a challenge. Syspro allows you to heavily customize the core product with custom scripts, screens and add ons. As a result, a solid testing strategy is needed to make sure that all customizations are properly tested in your dev environment before deploying to production. Things can occasionally go wrong with a specific port (patch) and core functionality can be impacted. Syspro are quick to respond to these issues though. Syspro doesn't publish hotfix availability for every known issue so be sure to ask your VAR when patching if there are any that are relevant to you.

Reasons for choosing SYSPRO

Most ERP solutions provide a solid variety of core functionality. The reality as a user is that there are only so many ways you can do certain things such as Gl, Cashbook and invoicing. We looked at a number of products and the differentiator for us was Syspro's ease of use and the ability to build new functionality where it did not exist in the core feature set.

Antonio

Company size: 11-50 employees

Industry: Medical Practice

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

Syspro is an awesome user friendly program

Pros

App Orders we’re a blast. Agents in the field could submit orders and you ca receive within 1 to 2 minutes process them in no time. I also like the fact it can be navigated strictly on th keyboard.

Cons

It’s easy to undo the setup of the layout. I wish it had more prompts to warn you so no mistake could be made in that way.

Anthony

Company size: 51-200 employees

Industry: Construction

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2018

Syspro is feature rich, complex and does not fit our industry or our company

It seems that there are basically two camps of Syspro users: those that love the ERP, and those that hate the ERP. That is evident in both the official and unofficial forums on the web. Overall, we can see the reporting advantages, but we are in the camp that Syspro is just not a good fit for us. We are the rare company that is in the middle - we don't hate Syspro, but we don't like it either. We definitely have more cons than pros.

Pros

Our installation of Syspro uses SQL, which allows for a great amount of reporting options. The data can also be extracted to Excel or an Access database. You can also utilize SSRS to generate reports.

Cons

1. We are unable to receive inventory in a prior period. We are a repair service and subcontractor. We will order equipment and parts on the last day of the month. However, we will not receive invoices for those parts until the next month. If we roll our period forward, then we are unable to receive inventory in that prior month. As many of our customers have service budgets, often we have to bill items through a month end; billing in a different period can mess up our customer budgets. But if we are unable to receive inventory in our prior month, then we have to "hold" the month open. That throws off our AR. Although AR and Inventory can be closed separately, it will not work as no new Sales Orders can be open due to a period mismatch between Inventory and AR. That essentially means that we have to choose between Cash (AR Receipts) or Inventory being correct. The other will be off unless we juggle daily processes (like stop recording AR Cash Receipts in the ERP). This is a huge problem as often the prices on our inventory purchases can vary daily. As such, we often do not have an exact cost until our invoice is received from our vendor. As such, inventory is often required to be received in a prior period. 2. There are multiple ways in which to set permissions for users. We upgraded a few years ago from Syspro 6.1 to Syspro 7.0. Upon doing so, many users lost permissions. We have a service contract with Syspro (directly, not through a VAR), and they told us it should not have done that. They worked with us and could not find out why that occurred. After a few weeks, we ended up opening all permissions to everyone in order for people to perform their duties. Syspro never provided us with a resolution. This is not an optimal setup.

Danish Azmat

Company size: 201-500 employees

Industry: Logistics and Supply Chain

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2022

Best ERP Solutions

This ERP system is very compact & flexible in use it provides you end-to-end visibility of business processes by integration of different modules of business operations. SysPro is very dynamic & gives you options of customization as per your business needs.

Pros

It is a very reliable system that is easy to learn & operate. Vendor support is great that helps you to move along with the fast pace of industry & market volatile needs. It is indeed a best-suited ERP system.

Cons

Syspro is up to the mark however sometimes it does not run seamlessly & takes time to run reports which is quite nerve-wracking.

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