About Ellucian


Ellucian is a cloud-based software provider that helps higher education institutions with professional solutions to create a connected campus. Designed for universities of all sizes, the platform provides solutions for departments such as finance, IT, student services, human resources, recruiting and admissions.

Ellucian’s modules comprise Enterprise Resource Planning with products such as Banner, PowerCampus. Elevate and Quercus; Constituent Relationship Management offers products including CRM Advise, Degree Works, CRM Recruit and CRM Advance; Integration and Analytics delivers the products Ellucian Analytics, Ethos framework and Workflow.

Ellucian helps users create strategies, manage resources and deploy services to achieve educational objectives and priorities. The platform provides features such as application management, cloud application hosting, technology management, resource allocation and business intelligence. Support is extended via phone, documentation and an online help desk. Pricing is available on request.



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Supported Operating System(s):

Web browser (OS agnostic)

71 Reviews of Ellucian

Average User Ratings

Overall

3.65 / 5 stars

Ease-of-use

3.0

Value for money

3.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(13)

4 stars

(33)

3 stars

(16)

2 stars

(5)

1 stars

(4)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 71 reviews

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November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

November 2018

Not a good integrated solution

Negative, frankly. While helpful and polite, the team seems too inexperienced to be of much help. In fact, Ellucian seems to cause most of the problems themselves through self-inflicted wounds. Each update or patch implements some new ‘improvement’ that breaks most workflows and processes built for the previous version. As such, the hope to get a slight improvement ends up costing weeks of manpower to fix everything else in the test environment over and over again.

Pros

Ideally, when functional, the functionality between Ellucian products can be helpful. We use Banner and eRecruit CRM. We expected the CRM/ERP integration to be the best selling point when choosing the CRM application.

Cons

Despite being the same company, the products are not as seemless as we felt it should be. It took well over a year of implementation of the eRecruit CRM to customize it to fit with the Banner ERP. Even then, we still find issues where things are not being converted from one to the other well. One example, on the CRM, GB is the country abrieviation for the UK (Great Britain), but in the ERP, this is shown as Gabon. I’ve wasted so much time programming and converting little things like this that I find it hard to believe they were released by the same company.

March 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2019

University Accounting

Overall we are very satisfied with Ellucian. It provides our business and finance team books that are used for easy reporting and a clean UI interface.

Pros

I have been a user of Ellucian banner for over six years and have been through countless updates. The product keeps improving where I think things are already good, and is quick to address current issues. Our organization loves the fact that we can use a web based version as well. Additionally, the UI is very clean and I can understand what is affecting our balance sheet, income statement, ect., all at a quick glance. Finally, the reports that are generated from Ellucian are very helpful and make it so I can create accurate reconciliations.

Cons

The one problem we run into with Ellucian is that training to use the product is difficult. Many screens have specific acronyms to access them, which is hard for people to remember. However, they have introduced a search function that allows you to use words and it acts more like a google search, which is helpful to find what you need.

February 2019

Kala from Murray State University Foundation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

February 2019

Decent user experience

Pros

The updates that came with Banner 9 have made it much more user-friendly, although there's still a long way to go in this department. It has become much easier to search for various Banner forms, a feature that was lacking in previous iterations of Banner. The overall look is sleeker than the previous version and navigation within the forms has been made somewhat simpler with the reorganization of the page and inclusion of tool dropdowns.

Cons

Occasional glitches disrupt the daily workflow. Many processes are still not as intuitive as they could be, especially when it comes to entering multiple invoices with separate FOAPAL strings. There is some difficulty getting Banner to talk to other software programs. While exporting data is easier than in previous versions of Banner, some print screen attempts go better than others.

July 2018

Mark from Concordia University Portland

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

July 2018

Ellucian SIS does what it is designed to do, store data in a standardized manner.

Standardized data. Student lifecycle data storage. Central hub of data for all things related to the student, their experience, and relationships.

Pros

Easy to use and navigate. Validation tables prevent data from being entered incorrectly. Standardized data means consistent reporting outputs and expected values. Covers the entire lifecycle of the student journey so the Ellucian SIS is set up to be the storage space of all student data.

Cons

Difficult to customize and add fields to the SIS if business processes require it. Can feel overwhelming for new users to learn the system. Very limited ability for most functional users to create their own reports. Usually need to involve report writers with SQL report writing ability. Reporting on multiple areas of the student journey can be difficult when needing to see multiple screens and forms.

December 2018

Cyrus from Campell University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

December 2018

Mixed Reviews

They are an established Higher Education software that is on the cutting edge with a lot of what they offer. The partnerships they offer with vendors seems to fall short in some cases. The support they offer for the products is generally good. But depending on the application may depend on how quickly they respond to support questions/issues.

Pros

Offers a variety of different software solutions that integrates with its ERP (Banner or Colleague). Along with a variety of ancillary applications that integrate with the ERP.

Cons

Cost would be by far the biggest issue. The second would be that as of late the company has a tendency to tout its upcoming or just released products will work but in reality it is being built and developed as the sales people speak. To be fair their established software generally works well and no complaints.

July 2018

Ryan from Grand Valley State University

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

I use this software every day for my accounting job at a major Midwest university.

This software has allowed me to be very efficient with my work as I am able to identify any accounting issues that may arise. Additionally, the system makes it very easy to look at prior fiscal years, which is a very large benefit when our auditors are asking for that information.

Pros

This software, and the newest update, has made accounting a breeze. The financial system allows me to easily see where any reconciling item may be, and allows me reference codes so I may gather further detail. The new capability of using Chrome is a great feature as well because our entire organization is comfortable with the format.

Cons

My only con would be that on some screens I am not able to copy certain data, which requires me to manually input the data. This is a small complaint because it is minimal amounts of typing.

November 2018

Neisha from Alvin Community College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

November 2018

Ellucian for Community College

In the beginning I had to constantly keep my list of instructions handy if I wanted to enter a requisition for a purchase order, now its easy because I've done so many. Practice makes perfect!!!!

Pros

I liked how you can add features, customize it for the needs of the institution. I work for a small college and we don't need all the extra features that the larger colleges might implement.

Cons

It can be a little difficult to navigate for the beginner. Unless the user knows what they want there is a chance of getting lost. Ive been using the software for about 4 years now and i sometimes get lost or have to search for specific information. There is no menu with a list of options. So I guess what I'm saying is that it would be nice if it was more user friendly, easier to navigate.

October 2016

Mike from NOSM

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

October 2016

Colleague as an ERP

Colleague is an overall great product. Ellucian has been working hard to improve Colleague's features and functionality, especially on the Self-Service platform. This work has kept them at the front edge of innovation with responsive design that allows your constituents serve themselves from any device. This takes pressure off of administrative staff so they can focus on quality support to your students. Ellucian does a good job at being connected to their customers and understanding the constantly changing needs in the academic world. They hold focus groups, beta testing groups to allow the engaged community of customers to provide input, and it shows in the quality of the newer products they have created.

Pros

Mobile friendly self service
Integration through Ellucian XE
Active user community on Ellucian's eCommunities social media platform

Cons

Reporting. Expect to spend money on a reporting tool.

March 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Banner is a fantastic data management tool.

Pros

It's a rock-solid application that you can count on. That in and of itself is a huge deal. It works, has minimal bugs, and is the backbone of how we manage our data.
When other applications are having a problem or we have a data integrity question, we often say "What is it in Banner?" because we know it will be correct there.

Cons

It can be a little scary at first to new users, which I can speak to from experience. But the new interface is definitely helping with that.
I would also love to see Ellucian develop a proper higher-education CRM tool. We had to go with another vendor because we needed something more comprehensive than what Banner could offer (Application Reviewing, Events Management, etc).
I think Ellucian is missing out on a huge financial opportunity and could take a massive chunk out of the Higher Ed CRM market if they were to develop one.

June 2018

Timothy from The George Washington University

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2018

Very stable software used by best higher ed. institutes

Ellucian Banner has provided our students and staff with a single application that manages aspects of course registration, work, bills, payments, grades, academic status. Single sign on module was extremely helpful

Pros

It is a high-end software. Very stable. It integrates with the Microsoft LDAP. We have been using it for student and employee account management in term of course registration, tax forms, billing, salaries, student employment, grading, transcripts. It has very secure and solid database which is essential for the above mentioned matters.

Cons

Managing it requires training. It is not easy to administer. The price is very high compared to competing software in the higher education sector.

February 2019

Cassaundra from Bowdoin College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2019

Literally the Worst

On top of clunky, unreliable system is a virtually non-existent customer service/support team. You can post/reference questions to/by other users, but other than that you basically just get the 900 page technical manual and have to figure it out yourself. If you have a home-grown system and are considering making the switch to Ellucian--don't! Just wait a couple years for another company, like Workday, to develop a SIS that makes sense. Ellucian is a dinosaur.

Pros

When Ellucian's products were first released--decades ago--they were cutting edge. Banner, their SIS (Student Information System) quickly became the industry standard for enterprise databases on college campuses which transformed the way higher education leaders use data to make informed decisions. Their products continue to be effective for large universities that have every module of Banner installed, i.e. have their entire campus from registrar to bursar to admissions running on an Ellucian solution. When used "out-of-the-box" it does its job, not easily or beautifully, but gets it done.

Cons

It's as if Ellucian (and their strongest competitor PeopleSoft) got comfortable once they dominated the market and just stopped trying to make the actual user experience better. They put on large, fancy conferences and have great branding, but using their systems is a NIGHTMARE. A different programmer designed every form/screen/section so they all function differently. Where two clicks should do, fourteen are required. The bugs far outweigh the features. Something breaks more often than it doesn't. It's awful, but they have us trapped because no one else can compete with them. Sometimes I think it would all be easier if we just used Excel to track student records! Since our school implemented Ellucian products 5 years ago, to the tune of millions of dollars, we've had to add 2 new positions in our office just to handle the tech components. And don't even get me started on what happens when you attempt to customize their products. Endless headaches.

April 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2019

Access your university from your pc

I have used this system when I was a professor assistant and student

Pros

This product provides a learning management system which makes the jobs easier for students and the professors. Students can easly check their duties and see their activities on this system and professors can easily manage their classes easily.

Cons

If there are a lot of students dont buy this software, during the peak times it makes lots of bottleneck and managing the problem is not that easy always some problem appears if some administrative user did something wrong. The money you pay and the service you have dont compensate each other

January 2019

Jacqui from COLORADO COMMUNITY COLLEGE SYSTEMS

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

January 2019

As a user can be frustrating

Overall I can't picture doing my job without Banner Finance, however, it can be a source of frustration too. But in the end it really is a powerful tool if you know how to use it.

Pros

As a person who uses this for work, only as a user (not an administrator) it is nice to have everything in one place and all info is presented clearly and as is. Sometimes you do need to take a few minutes or a few steps to get what you need, but its all there.

Cons

Transitioning from the last version to the latest has been cumbersome and challenging. Also, knowing the shortcuts for all forms can be like learning a new language.

August 2017

Kathy from North Idaho College

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money