We opted Ginesys for managing our Handicraft retail Store at Connaught Place, Delhi. Ginesys implementation team made it a cakewalk to use the product. All our requests were timely addressed and resolved. The software support almost all features needed to run retail operations in a hasslefree manner.

Reporting can be simplified as some reports are Cube based and instead of one click, need more sophisticated procedures.

Overall 10 years we had good experience with ginesys. As our business grew ginesys also grew with our business needs but from past 1 year we feel ginesys might not be capable large scale business.

Customer support and Ginesys is always ahead when compared to similar ERP in mid segment. The way ERP transformed for GST changes is very impressive.

Not very flexible and not ready to integrate with new applications with which client is comfortable. Pricing is too high we need tie up with some 3rd party tool for any kind of new feature.

Management only concerned how to extract money. They compare there with sap/other internal Brands and try to charge according but they are not giving the basic they which is required for our industry and also promised at the time of buying by the top management but till date since 2017 not delivered.

Integrated software for GST and though process

Customer Least on their priority and rigidity in approach

Inventory is the main part I take care and POS implementation.

Inventory Features specially Inventory generation and Sales and Distribution - Easy to Use and very simple and friendly. POS features.

Closure of Oracle - BI Tool, Web Reports, Etc

support matrix is too good...

Easy To Use , Support system is good , easy to handle , manpower available in market easy,CRM module is too good for retails..

For Transit Stock Details, Import Goods, Expanses pass through Internal order and end of day made it company asset .Planning Module, HR module etc..

Base level automation of processes are possible but if we want to take the application to the next level there is a lot of resistance saying that the requested changes are not part of the over all plan/ development calendar.

Fast to setup, Back office Well integrated with POS. The System has the rudimentary functionalities that make the use of the system organisation wide.

Most of the integration with other systems like WMS/ Vendor Portal/ Analytics/ Ecommerce have to be built and are charged separately. The Development cycles are also not very fast including Vendor portal which is a invested application. The Development on POS is next to impossible - feature that shoudl be configurable are supposed to be development.

None of issues has been addressed by ginesys toolso far.

Report features, other functions also which is usefull some time but most of the time what's ever requirements we shared with team they says most of the time features not available in currently in system

Batch and expire manegement and more function and procurement along with pos functions Ns many more option..

Overall, We are okay with Ginesys. As technology is evolving day to day we expect more ease ness in this software.

Ginesys is evolving has most of the features our organization looking yet.

Reporting and Analytics, Integrations with Third Party tools

overall a very good experience

scalability as a full fledge ERP, good structure for retail as Company owned or franchise , also accounting feature.

reports need improvement ,should have some basic pre formed reporting formats.

It has been reasonable experience. Not so great, not so poor.

Backend ERP is good in terms of feature list.

Front end POS is not very intuitive. It takes too many clicks for one bill to be created.

Not Great.

NPOS at store level is simple and user friendly.

Web reports is not user friendly, overall reporting tool is very very poor. Basic finance reports are missing and cannot be customized as well. Reports made by our won team is not acceptable to Ginesys team. They want to make the same report on chargeable basis.

In depth reporting that can be customised as per the requirement, Detailed analysis of every daily activity performed in a business, user friendly, Very intuitive, Easy to learn, 24/7 Custkner support

There is nothing to dislike about the software

Experience is very nice, just need to work on Some report rest other every thing is very nice and good

Multi site management ,Employee roll management,

For Out of India user don't have any important update

good

customer support. The response from staff is really good

there is nothing particular that i can think of right now

Good Technical And Customer Support. Excellent Ginesys Web Report And Other Module.

Ginesys Web Is Good For Multiple Task. Good Stock Management Easy And Fast Bill

Login Session Time Is Not Long In Ginesys Web

Support is bad, it takes days to clear a doubt, Reports in this software is like a pain for all. Ginesys does not integrate with other softwares at all..

Parallel users option is the best feature of all. There is nothing to like.

Report is bad. Item creation is poor, Duplicating the entries is not there, but even in other software these options exist.

Overall Experience Is Very Good. New Journey For automation

Reports..For any Company, Reports Play Very Important Role For Business Analysis,Thanks To Genesis for Giving Deep Drill Information With Clear Way

Unable to Create Tout - T In & Sales Return in Bulk ,Bulk Images Upload Part Must be Improve

The team that has put together this software.

It must be more user friendly & mobile/handheld based

Good

Customer Support is very good in response and resolving the query.

Reporting feature needs to be upgraded as currently it is not showing report without and with GST.