Overall very responsive, but they are also a fast growing company.

The software is very well designed, intuitive, easy to install, and migrate from your current system(s). It is very easy for the user to navigate and get their work done with minimal keystrokes and not be overwhelmed with thousands of switches or screen data that over stimulates or is overbearing. I like the feature that allows you to use it either on the Cloud (Data Center) or locally (your office). Either way, there are powerful functionality (like field service, out of the box web store, email integration, etc) that lets it be your overall main platform for you smb business. Even though the software is primary targeted for distribution and service industries, a light manufacturer has the functions in GreeneStep to do Work Orders, Product Structures, and Product Configurations with real-time costing if needed. The ability to add custom fields and user scripts for having your additional field needs on-the-Fly (with security), makes it easy to tailor to my business not to the Software like others I have seen. The best part about that is the way they built GreeneStep that any customization you make do not have to be re-applied with upgrades. Those stay protected saving a lot of future costs, pain and suffering. They have many good planned features in the works (iOT, etc) and can create custom Plug-ins quickly if needed to connect other applications to GreeneStep.

Right now I wish they would finish incorporating ACH and electronic Bank Reconcilation.

We went from running our company on an easily overwhelmed database in Microsoft Access with very little data consistency to a tightly integrated full suite ERP. To say we have solved every problem at this point would be a lie, but for the ones we haven't, we know where they are and we are coming to clean those up! Having your whole company run out of one package at least for the core functions is amazing. If you are looking to get into an ERP software, I highly recommend the team at Greenestep. It has helped us stay current and competitive without grossly overspending.

The number one thing for me is the team around this software. First, they are incredibly helpful if there is a problem and go the extra mile to help figure out what is wrong whether it is on your end or if it the occasional bug. At the end of the day though, the software provides an incredible amount of features and depth that is not easily available anywhere else. This software is excellent for any small business that doesn't want to spend every dollar they've ever made on a software package yet not be blown away by larger competitors who spend hundreds of thousands if not millions on an ERP package.

Despite the occasional bug, as with any software, there are "quirks" that need to be overcome. Sometimes things aren't located in a place where "we" think they should be located. Typically though, most of the issues we've had with the software are either user error or lack of understanding on our part. An in-depth and comprehensive user guide for reference would be great but their team is so helpful with questions that is relatively minor.

One stop program to integrate nearly all business tools needed for a product distributor.

Support can be a bit delayed as well as improvements needed as the software was made for retail use.

The Team of software developer rally minds and listened from their end user. They understand the value of time and money for this matter. Using a good software that makes sense is a valuable assets for the company.

Greenestep is very flexible to customize and the team of developers understand the benefits of listening from the start. This creates a mutual understanding and delivering a good product or result to end user. The system is very friendly, easy to navigate, manage and understand. They used simple technical language, and application that an amateur can adapt.

As an end user who deals with PoS software everyday, and working on a fast phase industry, you need some shortcuts to easily handle from having a quick link to your favorite tabs( according to user). We have applied some new customize tab just for our own use and application to make our daily task less stressful.

Excellent Customer Support. Someone will always pickup your support call. Support logs in through GTM remote access and addresses the issue right away. Affordable enterprise level ERP for small, medium and large size business. Overall quite happy with the software.

Greenestep is exceptionally easy to use. The data flow between the modules is excellent. Scores of meaningful and usable reports. Excellent performance, even on a smaller resourced server it runs fast. We run it in Windows RDS environment and have no performance issues. In last 3+ years of use GS has not crashed a single time.

There is not much not to like. Add more inventory related reports.