Over six years of experience with EIQ. Very happy with modules and support services.

Very easy to integrate as a single source solution to our business units.

Pros

A wide range of modules supporting all of our business functions. Reliable front end (not many crashes at all). Solidly designed back end (tables, queries, indexes).

Cons

The user interface is due for an update (supposed to be here in 2016 but due for public release shortly as I type...glad they are taking their time to test).

IQMS ERP System

Overall, I've had a very positive experience with IQMS as it helps drive the company's workflows for manufacturing.

Pros

I chose IQMS over other ERP Systems because it brought together all the company's functional areas into a single platform (Manufacturing, Finance, Quality). I also liked it was a single company with a single tech support number to deal with.

Cons

The implementation was a big project.... I wish I had been slightly more involved to prevent headaches down the road.

Good and bad experiences, hoping for improvements

This is the second company I've worked for that is using EnterpriseIQ and despite the issues, I'm glad we have it and enjoy working with it and with IQMS. It's very impressive how many things it can do all under one database and one login. It makes a lot of sense for small manufacturers with limited IT support. I have high hopes that the software will continue to improve and would recommend it to others with caveats. Choosing an ERP/MRP system is a huge decision and I would recommend going well beyond the sales pitches and brochures to make your decision. Visit other customers and speak to actual users with manufacturing requirements similar to yours, if you can.

Pros

As an IT Administrator who does my best to help my company utilize the software, I can say that I actually enjoy working with the software, learning about it, and customizing it. I enjoy designing Crystal Reports, utilizing the built-in customization features like user fields and user-defined forms, and figuring out how to use and customize the various modules of the software to meet my company's unique needs.

Cons

I'd say my biggest complaint with the software is the lack of refinement. There are too many basic canned reports that were designed a decade ago seemingly only placed into the software as placeholders without much thought into what would actually be a useful report to each module. There are lots of features that seem thrown in to meet specific customer requests without enough strategic thought into how to make the feature the best it can be. One example is a CRM utility that automates the reassignment of activities to a different user. Sounds great. But the problem is, it won't work if the current owner of those activities has left the company and you deleted their account or set their termination date. IQMS has been growing by leaps and bounds over the years, and the software I think reflects that. To their credit and to their discredit, they have been responsive to their customer's requests for new features and improvements. But the frequent changes led to things not working right. I think they were pushing out features faster than they could reliably test them and they were over their ski's for a time. For example, the HR/workforce module, in a previous version, was shockingly buggy. It seems to better now, though. New management at IQMS seems to have gotten the message about their customer's demands for higher quality and reliability. I think the jury is still out though how successful their quality push has been. EnterpriseIQ is a good system but I wouldn't say it is intuitive in regards to MRP, scheduling, work orders, etc. I think it takes a sharp person to really dig into how everything fits together and how the multitude of switches and knobs throughout the software affects how things work. My fear, with the new ambitious management team, is that they'll push for new features and the latest buzzwords to win new customers but won't prioritize making the day-to-day workflow better and more intuitive for current users. The executives want the astronomical growth to continue, I'm sure, but slow and steady growth is probably more conducive to stable product development with growth based on word-of-mouth from people who have actually used the software every day.

IQMS

Compared with other ERP systems, it doesn't require the backend support that many competitors require. IQMS runs on an average server with out a lot of customization costs and high end hardware.

Pros

Fairly intuitive. Most areas are quick to use without a deep dive. Depending on your view one of the benefits is that you can jump from module to module via right click. Multiple ways to reach the same information.

Cons

Reporting is a little cumbersome unless you are well versed in Crystal Reporting or have the lead time to have a custom report built.

IQMS Review

Pros

The software is huge and more customizable to our particular business model than competitors.

Cons

The system is huge, and it is impossible to learn it without ongoing training. Support is really a sales team for training, and consistently pushes customers in need of assistance to purchase training, in lieu of actually providing support.