KiBiz CRM ERP has given our business the functionality and benefits that we have been searching for a long time. We were able to get the customizations we needed to make our workflows run more efficiently and effectively in a timely and cost effective manner. There were many gaps when we used NetSuite that were difficult to overcome and made this expensive software, not useful and inefficient. KiBiz built custom Customer and Vendor Portals which transformed our relationships with our Customers and Vendors. They integrated KiBiz to connect to Shopify that streamlined our eCommerce processes of uploading product data and downloading order data. They connected the Ki CRM module to Klaviyo to bring into KiBiz essential leads to be nurtured and converted to sales. Their team provided outstanding customer service that quickly responded to my questions and requests.

We tried deploying KiBiz in the Cloud, but it was not as compatible to our local Mac based computers and printers. However, our KiBiz runs great on our local server and network.

The team at Kibiz is great we have gone through a full system upgrade as well as many customizations and although it does take time in the end we get it right.

The team at Kibiz is very accessible and able to make changes and customizations quickly. Most of the changes I need made to the programming are done by the next day for review and collaboration is easy.

Some things that have been changed or fixed revert back to the issue we previously had or need changed again after thinking that the problem has been fixed or feature added and ready for use.

Frustrating!!! Time Consuming, Inflexible, no good report unless you are paying lot of extra fees.

So far, not impressed by this software. ( I started using KiBiz since Aug, 2017)

It's going to be a long list : 1) KiBiz gave you tons of unnecessary step that you have to go through in order to process your SO, PO, AP,...etc. and it will cost you LOTS of Money to get them removed. 2) Reporting: Unfriendly to use 3) Balance Sheet : So far, my accounting balance sheet still not able to be balanced. Don't know how the Account Specialist transferred my file from QB. My account was balance at QB. 4) So many unnecessary confirmation message that you have to go through for your tasks, you will end up spending a lot more time using this so called "efficient" software. 5) Wrong Calculation : sometimes, I put the Sales / PO quantity in the file, it does not calculate. I had one sales transaction that I put item number, but the selling price did not show up. Therefore, I lost money on that sales. 6) Sending the wrong PO or SO to customer or vendor: KibiZ constantly sending out the wrong PO and SO to our vendors and customers, this has been a recurring issue. This a serious problem that exposes our internal business/cost structure to our customers and vendors. Very Frustrating. 7) Customization Nightmare: Our business requires to receive in multiple orders' partial shipment at once and this is another main reason that we switch to KiBiz. But after the customization, it is just another nightmare that we have to deal with. The above list are just few of RECURRING issues that we have to face on a regular basis.

Im using Kibiz Software Since 2006

Make's your business better everyday and you could always add to the software as well

No Cons great customer Service and program

Our business is unique. We made modifications to fit exactly what we need and molded it to us instead of us being restricted to a product. The staff help is great, quick responses and quick project turnaround. Just map out your scope of work for your agreement and they will follow it.

I like a lot about the product. It does what it needs to do. It's limited out of the box so we added a lot of modifications to fit our needs, but it was reasonable and helps fit our business.

Least would be the reports and ease of report writing.