I initially used Kolleno myself for the first 3 months before handing it over to my finance team. Now, one manager oversees the platform while the rest of the team focuses on other tasks. We used to have a 3-person collections team who would constantly call and email overdue clients. With Kolleno, we've been able to cut down our collections team to just one manager.

In our business, maintaining good customer relationships is key, and my brother and I have always prioritized that. Kolleno's customer success team really understood our concerns and helped us develop an effective collections process (or strategy, as they call it). I think we had just two onboarding sessions, which was pretty quick. I've been using the platform for 7 months now and I'm quite satisfied with it.

At one point, I noticed that my reminders were piling up every day. It turned out I hadn't set up the triggers correctly (I didn't even know they existed). Once I got that sorted, it helped filter out unnecessary reminders that I was already aware of when it came to my customers.

The main thing it helps with is making it easier to deal with a lot of clients who are late with their payments. Sometimes it's really hard to manage more than 100 late clients who all have different situations. With Kolleno, I can look at the history of our conversations and send a personalized email that is made automatically from a template.

What i really like about my time with Kolleno is their awesome customer help. [sensitive content hidden] is always there to answer my questions and show me how to make a plan, since I'm not too good with tech stuff. The platform works well, and it's helped me lower my total amount owed by about 10% in just the first two months. i'm impressed by how many updates they keep putting out, some small and some big, like the one for easy onboarding.

Sometimes their features can be hard to understand, especially for people who don't know much about these kinds of platforms. But, like I said before, the customer help is super fast at getting back to me, and it didn't bother me when I didn't know how to use some features like reconciliation. i could find good information in the help center that was simple and easy to read.

Besides helping me get payments from difficult customers, Kolleno gives me some "tips" on how my clients have paid in the past. It's like having credit control for my clients, which is really helpful.

I used to have clients with lots of overdue payments, sometimes not paying for over 200 days (the invoice eventually got escalated and I got paid). Kolleno is helpful because it takes old data from my clients and tells me if they're likely to pay or not. This way, I can better decide which customers I want to work with again and which ones I don't.

I'm not super tech-savvy, so I'd like it if the platform was a bit easier to use. Sometimes it can be a little confusing, but the customer support team is always there to help.

Kolleno has been extremely helpful for us at levelling up our receivables management processes. It was very easy and simple for us to set up payment reminders to the clients. Also, Kolleno's customer support is always responsive and we appreciate the time and effort they take into helping us to set up our finance ops workflows in the most efficient way. I've also witnessed how the platform evovled in the last year and became more user friendly - i can now even view all the clients receivables and payments statuses through Kolleno's mobile application

Nothing particular, the platform is very intuitive to use and was easy to implement.

Previously, due to time limitation, we often had to consider overdue invoices, especially smaller ones, as lost revenue. But when these start to accumulate, it begins to impact us. Kolleno has solved this problem by ensuring we chase each invoice automatically, unless we've manually disabled the chasing for a particular invoice.

As a small, hardworking team with a fair number of B2B clients, chasing overdue invoices used to be a real challenge for us. In fact, we often had to write off some invoices as losses because we simply didn't have the time to follow up. With Kolleno now running in the background, we only need to make calls when their collection strategy indicates it's necessary.

Most of our clients are French businesses, so we had to translate Kolleno's communication templates from English to French ourselves. It would be far more convenient if they offered a French version to save us from manually rewriting these templates.