ROH

RATING:

4.3

(6)
Overview

About ROH

Transform your business with ROH, a platform built for hospitality. Today’s customer expects a simple, modern way to book and pay for everything, from private events to group room blocks to small group sales. ROH’s revenue optimization platform allows property groups and hospitality brands to deliver on that expectation with ease, while driving conversions, collaboration, and revenue for your property and portfolio. What’s more, ROH’s suite of user-friendly features allows internal team members to spend less time on burdensome tasks, like chasing down invoices, tracking contracts, or dealing with payment hassles. Mobile-friendly invoices and contracts, an easy-to-use admin dashboard, helpful card on file functionality, real-time notifications and reminders, at-a-glanc...

ROH Pricing

Starting price: 

$1.00 per month

Free trial: 

Not Available

Free version: 

Not Available

ROH's admin dashboard
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ROH Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ROH

6 Reviews

Pressley

Hospitality, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Carats & Cake

PROS

I love that ROH allows you to keep all payment information in one spot. It is so easy to have one page for each event that holds all of their information. It is also super helpful to be able to send payment reminders through ROH!

CONS

I think the interface is super interactive. I have not had any issues or complaints!

Vendor Response

Thanks so much for sharing your experience with ROH, Pressley! We're thrilled to hear you're enjoying the platform, from the interactive interface to the helpful payment reminders. We look forward to continuing to work together in the future, and thank you again!

Replied April 2023

Randy

Hospitality, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Convention Hotel User

We are still learning certain aspects of how best to use it in our operation, but the service and ease of using for us and our customers has been great so far.

PROS

The fact that it has total contract, payment and account management in one place with excellent customer service.

CONS

What I like least is also what I like best. It was not a plug and play program. We had the ability to provide feedback and customize it to our needs without any kick back.

Reasons for switching to ROH

More options and customizability

Rhonda

Hospitality, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed April 2023

Inconsistent.

The customer service is very responsive, but I wouldn't recommend this program as we have seen an excessive decrease in the timing of deposits and cash inflow because we are at the mercy of our customers paying the deposit on their time and not according to the contract.

PROS

The dashboard is easy to read and the customer service is responsive.

CONS

It is inconsistent and we no longer have the control to receive deposits according to our contacted dates. Client credit cards should automatically be charged on the deposit due date so that we are contract compliant. This is turning our Sales Managers into collectors and having an extremely negative affect on cash inflow.The deposits don't post to our bank account consistently.

Rebecca

Hospitality, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Great New Tool

The training and support have been amazing. I get responses almost instantly if I have a problem or need assistance in any way.

PROS

I like the ease at which I can upload the contracts and payments that are due. I also love that my clients can sign a contract or pay a deposit from their phone.

CONS

I have not used it enough to find out anything that I do not like about this platform.

Reasons for switching to ROH

Corporate decision

Nick

Hospitality, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

ROH Carats & Cake vs Sertifi

ROH has a lot of features and the fact that it is continuing to grow makes us excited to see what the future stores.

PROS

Invoices, contracts and payment history all wrapped up into an event folder.

CONS

Storing credit card on file has to be requested seperately. It would be great if once client submitted payment they acknowledged that their credit card would be saved and used to pay off any final balances.

Reasons for switching to ROH

Corporate office recommended the switch.

Jason

Hospitality, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Best customer facing product!

Professional staff, very responsive and always willing to help.

PROS

professional appearance and ease of use for our clients has already been the feedback in just a few months.

CONS

Any issues during our setup were addressed and customized to our needs, no cons at this point.

6 Reviews