I have been on Team Design since the DAS days, I love it for furniture purchasing because it does just what it needs to do.

I love that it is easy to use and figure out and easy to teach!

The reporting features are clunky, would like it to be easier to run reports. Also, would like to be able to add the valid through date for proposals when you print the proposal as apposed to have to putting it in the profile every time.

I’ve used it since 1995, so of course I like it. I find that most dealerships only use a small portion of its features and don’t realize what it can do.

Proposal to invoice with only one entry (not available in other software at the time). “CAD” interface.

Inability to reconcile a range of bank transactions at once

It get's the job done; once you know how to use it and follow every CORRECT steps, it's good. But you need to know all this before using TeamDesign; because now I spend time correcting my errors I didn't know I made and the reports are not clean and correct to review.

TeamDesign does get the job done with ordering and making documents needed (ie: proposals, invoices, reports)

I just wish it was easier to learn EVERYTHING the Software can do; I've been using it for over 10 years but I still don't know how to simply run reports I need to for the owner and myself. And making errors/mistakes, it's hard to REVERSE and correct them.

Excellent. Easy. I would have a party for all of tech support if I could ([SENSITIVE CONTENT], I'm looking at you!). I know I named [SENSITIVE CONTENT], but I just happen to normally get responses from him; however, every person I've worked with at Team Design has been absolutely professional and amazing to work with. We went from Quickbooks to Team Design and honestly, I couldn't be happier.

Customer Support is PHENOMENAL Implementation was easy because of the assistance from the Team Design implementation team. Once you've navigated the system a few times, you can see how intuitive it is. Ability to send POs (to some vendors) directly through the system is helpful. Reports are vast and helpful. The way the system integrates absolutely everything is incredibly helpful - my finances are tied to everything from my bank account to my purchase orders, it makes keeping track of everything very easy.

Help function not as robust or clear as it could be. Keywords can be helpful, but on the whole, I get a lot of answers I'm not looking for and honestly often I don't find what I need. Only some vendors can accept POs through Team Design and unfortunately, only 1 of mine does. Would love it if more would work with TD to implement this. I often get emails about such things as changing passwords and other system upgrades/changes. It's not until well after the fact that I realize these don't pertain to us since we use the system in the cloud. When those emails are sent, it can cause employees on the list to panic that something is going to change. That becomes hard to wrangle and when I say "it doesn't pertain to us", I receive, "If it didn't pertain to us, then why did they send it?"...to which I have no answer. Finally, ease of formatting forms. We received help setting up our forms, which was great, but I struggle with changes. It's very difficult.

The issue above was an exceptional example of eci going above and beyond to make our jobs on the dealerships easier and provide more efficiency. In the 15 years I've worked with eci I feel like some of their employees have become friends. They know what to expect when I call in. They know to just take over and drive my computer versus explaining technical language that I don't understand when I have issues. When we made the change to PSN several years ago, they were all exceptional in helping us all navigate that upgrade. They all treat you like a friend and not like a number. It's wonderful to have a team of such great people to work with. I believe in relationships of all kinds. If you build a relationship with the people you work with, it doesn't seem as much like work.

I have been using Team Design software for 15.5 years now. Before I left my previous job three months ago, they were converting over to a different software. From the training I sat in on and the very short time I had some hands on with the new software, it seemed to me that Team Design was way more user friendly and definitely less complicated. More isn't always more. Sometimes less is more when it comes to daily use.

There was a time that processing government orders was difficult. The system wasn't set up at the time for pulling in direct bill orders through PSN without having to manually correct the pricing in Team design. I worked with the eci team and with a former Knoll employee consistantly for several months on this issue. Together, they were able to write a change into the software that allowed the system to determine multiple order types so that dealers could choose which ones we wanted to update costs on and which ones we didn't. That change made a huge impact on the time it took dealerships manually change pricing on direct bills versus the system doing that for us manual.