Cost Tracker is easy to use and so powerful in its ability to visualize what is otherwise commonly hidden in spreadsheets. The whole agency has a transparent view of the financial health of our projects and programmes and we can make faster more considered decisions

We use Cost Tracker to measure, and more importantly, visualise our profitability. We tried many tools but none integrated as seamlessly into the Atlassian ecosystem as Tempo. It’s great to have a Birdseye view of our costs across many projects and programmes and be able to distinguish between cost rates and billable rates.

Being an early release, I’m hoping the full suite of features from Tempo Budgets slowly makes it way over to Cloud and that Cost Tracker continues to evolve in a way that retains its user friendly interface that’s as useful for savvy users as it is non-technical stakeholders and sponsors

Tempo was the only solution we found that we could configure to meet our fairly unique needs without any custom coding or development. It has tight Jira integration, reporting and analysis capabilities that we're still learning more about, and day-to-day usage is simple for the full team.

The only hard part was moving from Jira Server to Jira Cloud, but we were able to move server data to cloud as expected.

Haven't gotten too far with implementation but early signs point to this working well.

Making sure that it works with the other plugins and processes we have set up to get the most from our data

Good overall, but more features are needed

- Simple to install and configure - Charts are simple to read and understand

It does require some more functions like - managing support contracts' P&L - notifications when exceeding amount value - tracking non billable hours in the contract vs billable/revenue - more reporting

We really like the plugin and it covers all our needs. The reporting is great and helps us to keep track of all the projects costs.

It's not super intuitive to configure. It really helps that docs are quite complete, but would help if the tool would be more intuitive or have a bit more of info on screen about how to configure.

We've been very pleased with Tempo since first deploying it a few months ago. We're now expanding our use to include third parties and contractors working on shared projects for better metrics and streamlined payment.

Ease of use, pricing, integration with Jira and other systems, ability to export data.

We haven't found anything limiting our needs yet.

Overall the product is easy to use, configured and understand.

The ability to place cost for both the resources and the billing rate are very important

The inability to have multiple filters to one cost tracker setup to give a complete picture is an issues. Also the manual grouping of issues within a cost tracker. The inability to track overall budget and projected cost and report on both. I would like to set up one cost tracker for example where the budget/Revenue may be 100K. The expected cost is 40K. I would like to see how much of the overall revenue amount is consumed at my bill rate and also see how much of my targeted cost is consumed as well. I would also like to be able to share information from cost tracker with out having grant admin right to indviduals that may not need to see certain resources by name and HR specifics like their hourly cost.

Complete integration with Jira. It's a huge help for us that we can book time directly on support tickets and then use the cost tracker to see how profitable a project is.

Sometimes I don't trust the system 100%. The problem is that when you create a project and then add a new ticket, you have to open the project in the cost tracker first to see the current status. It would be very helpful if this would happen automatically in the background.

Very easy to setup, first charts are online in a matter of minutes

Needs to have default resource rates customizable, setting them up "per project" requires lots of repetitive manual work

Been good so far

Easy to track labor cost in the projects

Can be pricey/expensive once all team members begin using it