Simple to use, usability, design, many features available

Not for the moment, all features work properly

This is my 2nd project/business built by auction software and we have been extremely demanding and every aspect has been built as requested. I have used 3 other software companies before going to auction software and we had nightmare situations with the other 3 companies that wasted a lot of money and time. With the other 3 companies either the software would not work or they could not debug and with other 3 companies used before Auction software they always had major issues with getting PayPal to work. . Auction software was excellent at debugging and making the software stable and THAT makes a huge difference and also Auction software's contacts with PayPal are excellent and they always get PayPal to respond next day and get the Payments working, THAT is worth it's weight in gold to us. What I like about our experience with Auction software is it's not ALL about money with them they ALWAYS want us to be happy. We still use them for development and maintenance and there is good accountability for hours but quite often we find the amounts we pay are more favourable towards us than actual hours worked, When it comes to work done for internal bugs for example, in those type of circumstances Auction software takes responsibility for liability for those hours and we are not charged for them and THAT say's a LOT about Auction software. They are not trying to squeeze us for every last penny, I find them to be VERY trustworthy and I could not imagine ever going anywhere else.

I liked the customization options as it is very flexible and can meet extremely demanding and complex requirements. I also liked that we did not need to spend a ton of money on branding design as it looked great straight out of the box. The support during and after development is absolutely great. The cost is a big factor for us and I find it's extremely good value for money. I had very bad experiences with other companies before using auction software and auction software turned things around for us simply because they can make stuff work and make the software stable

I didn't have any criticisms and I think that say's a lot

We've spent tens of thousands of dollars with Auction Software and ended up going with another company. We were never given access to our own hosting which we were paying for and had so many code issues with the application they have developed for us which made it easier to start from scratch.

Existing features that eliminate the need to develop from scratch.

Outdated software running on old Ruby version that cannot be updated.

AuctionSoftware was not only affordable, but they were willing to step out of their comfort zone by working with 3rd party vendors for payment and shipping that they hadn't interface with before. Through the difficult parts of the project, our assigned project manager kept the team on task and communicated often with us to clarify requirements for the project to make sure we were satisfied with the implementation of our website. It was a pleasure to work with the entire AuctionSoftware team. I would highly recommend them for anyone that needs an eCommerce site developed for them.

- affordable - good communication - issues/bugs resolved quickly - project tracking was seamless in CaseCamp - team went above and beyond to ensure our satisfaction with the product - implemented new features that didnt exist in their base templates. This was a must for us and they delivered very well.

None really, the project took longer than expected to be delivered, but due to the complexity it was understandable. The CEO was very apologetic about the delays and worked with us and the team to ensure completion as fast as possible.

Good to be independent and directly working with a team to fit your needs, they work quickly to fix bugs and have teams working at all times of the day. Great team and communication and project management, [SENSITIVE CONTENT] is a good manager of time and resources.

It is much more modern and modular. You can customize your software to make it easier to use and understand with your exact needs and the backend is much more modern and visually appealing/easy to use vs existing large auction houses. Definitely worth the money to customize it and have an easy to use and efficient backend specifically designed to how you do business.

Software development comes with bugs and glitches and there are always bugs/glitches happening, we are in a beta phase until that is all smoothed out. Must also be very specific with your needs for changes to the website, but again, these are all things that come with developing a software.