The time saved with the OneCause product is really like having extra employees/volunteers. Can't imagine doing it without them.

The software did everything we needed it to and more - from selling tickets and foursomes to silent auction and day-of fixed price items...simple to implement and a nice customer facing mobile app. But what really makes the product different is the incredible support you get from their team. Regular check-in's and calls - by the time our event rolled around, they knew more about it than I did. Although it was my first year running the multi-day events, I felt extremely comfortable and confident due to the support I received from OneCause.

I have only one complaint, and that is that there's not great-looking templates for the landing pages, and when we built our own, it was kind of a process in that it has to be stored on a website rather than uploading to OneCause. I believe they're working on improving that.

OneCause has become a valuable tool in our fundraising arsenal. During the pandemic the platform provided us the ability to hold all of our planned events even with the cancellation of in-person events and the uncertainty that surrounded event planning. OneCause provided the tools to enable virtual and contactless events pretty seamlessly. Our constituent base has adapted to the use of the online platform, which we continue to use with live events as well, and we have been able to grow our donor base by offering an online component to donors who cannot attend in-person events but still want to support our cause.

We purchased this software when the need for virtual events arose. We were looking for a tool to use for fundraising events that included raffles, silent auctions, registration, and peer-to-peer campaigns. The different options available within the software allowed us to tailor each event set up to our specific needs. We required a platform that would be viable for both a virtual and in-person events and would also offer options for hybrid events. The help and support available from OneCause helped to streamline the learning curve. Once we got past the learning curve, the product is easy to use. The various reporting functions were important since the software does not integrate with our CRM system. The ease of use for our donor base was a factor as well.

OneCause does not integrate with the CRM system we use, so we had to come up with a few internal workarounds to address accounting and donor contact issues. Setting up event pages is not intuitive, and I needed the help of a web developer to give the pages a professional look and feel. There is a large learning curve to be able to utilize all aspects of the software, which involved a lot of online training videos and articles.

Zero

The best thing I can say about this software is my login worked and that's about it!

Customer Service was horrible. We got passed around from one person to the next and then was told that the program would have to be 'worked around' costing my volunteers valuable time to get what we were told we would have from the software. Our guests at our fundraisers complained constantly about the software and the onsite representative did NOTHING to step in and assist. When asked for a pro-rated refund mid year because the software was handicapping our events, we were told simply no. Thanks for nothing BIDPAL!

OneCause does everything I need!

User friendlyMobile bidding Raffle pullCustomer ServiceEvent Staff

Raise's edge compatibility, duplicate names, and need more design capability to website