Our overall experience with eSpace has been satisfactory​. It's an amazing tool that really helps our staff be on the same page.

We have used eSpace for years and love how we can all be on the same page about what areas of our building is being used. My favorite feature though is being able to embed the calendar on our website.

There are times where the notifications are wonky. I'll get emails to approve an event that isn't something that I'm responsible for. That may be an internal issue, but that's the only complaint I can think of.

Modernized our work order system. Standardized the information our set up teams receive about each event.

This is the most comprehensive and easiest to use facility management software I have ever used. We have been able to improve our event set up progress both in accuracy (not missing a resources) and on time completion (having the set up ready). Our housekeeping team has been able to utilize the Maintenance PM feature to modernize how we know what to clean when. Before this feature daily lists had to be created to each housekeeper which often changed week to week. Now each housekeeper can access their daily work order which is recurring week to week. The customer support is also great! Any issue I have has been resolved quickly or implemented as a future development making the software better for everyone.

Sometimes changes occur or new features are added that you hear very little about. Also if Items from the post idea wall get enough votes to be implemented send a notification and reward the users who have ideas implemented.

I like the tracking portion of the software and the audit trail

I wish eSpace has more features to the software like chat support and a knowledge/wiki and a asset tracker.

This uniform way of reserving rooms, set-ups, and supplies has made our massive business extremely happy. While each step clearly states what is needed, the best part is the attention to detail for each personalized​ request.

I have never understood the struggle with working with eSPACE until I had to help an employee over 50+. She did not grow up in the "everyone has a computer" stage of life and has struggled​ with the multitude of steps to make reservations. Now, we could have trained her better, but the more complicated your reservations are the more steps to complete it.

Being able to reserve a room and saying what is needed.

A person can reserve a room, even if someone was in that room first. Creating awkward conversations when both parties show up.

Everything entered is in one place.

It has a myriad of functionality. It is organized and intuitive and will do a great job tracking work orders. It also allows for uploading documents which is useful to attach warranties and pictures.

The access structure levels makes it hard to know what you are actually getting for your money. Also there is nothing simple about the work order entry. Too many fields to fill out to get a basic order entered. Only useful for current entry. Sometimes it would be nice to add a workorder from last week for tracking purposes but it only accepts current date.

I think the best thing about the software is that I ma quickly and easily able to keep our team organized, focused, and as effective as possible simply with a few keystrokes to ensure that we have a great space to work.

Some of the questions in the reservation process seem redundant. It feels like I have a few to many screens to click through in order to complete the reservation process.

eSPACE's facilite management software and the event scheduling software is one of a kind. We have used multiple platforms in the past and this far exceeds the previous systems.

There isn't a con I can think of. eSPACE fulfills all of our needs.

After using the software for several months, we've seen our productivity increase on our facility team, and missed maintenance and janitorial tasks have decreased. Grateful to have this tool to help us steward our facilities well.

eSpace enables me to assign work to my facility care team using both automated planned maintenance tools and in response to unscheduled repair work. It's a great coordination tool that allows the team to stay synched and to know what their weekly work load is going to be.

The integration between planned maintenance and work order generation has several areas that can be improved, including how due dates are structured, pre-loading PM Work Orders with needed materials (like HVAC filters), and better filtering of PM tasks in the calendar view.

I have really been happy with espace and it has worked great for a medium size church like ours. We can also grow into this even more. This has allowed us to track items better and setup annual maintenance very well. Plus allowing anyone to submit a work order.

The capabilities and features are just what we needed. We did not need a expensive powerful application that you could go to Mars on. I like the support area where you can give improvement suggestions

It still has some growing. I it could use some improvements in the reports area. But the export options help out there.

It has been a fairly positive change from what we used before but would love to see some of the cons listed above changed.

I like the fact that events are shown on the calendar even before they are final approved.....sometimes they get held up in our organization yet our facilities guys can see it anyway and therefore do the necessary setup.

I don't like how the sub-admin approvals work. As an administrator it is too easy for me to give my pre-approval and my approval inadvertently bypassing the sub-admin when their approval is critical. I wish there was a safeguard against this. I like being able to view the history of an event but wish there was a little more detail on date and time changes. I like the fact that each category can have their own color but don't like that it takes up another line in the calendar view.....we don't use it because of this. Would like it if the event name just took on the color instead of adding another line with the colored box.

eSpace has streamlined our scheduling process and allows all staff members to participate,thus lessening the work load on the facility staff.

The ability to easily schedule a large number of rooms and being able to see any and all potential conflicts.

Inability to select all rooms with one click when scheduling a building closure. It takes extra time to individually select each room for a closure.

It has been helpful, but it is not intuitive enough to be something you do in a hurry. I'm very quick with computers and new software, but I really have to stop and think through what I'm doing with this one. As a weekly user to add or update events, not the administrator, and being short-handed in my department, I'm often using it on the go to rearrange reservations/schedules and multitasking another task or two at the same time. For things that can't be undone, a "Sure you want to do that?" would be helpful.

I love that I have the ability to update my reservation for a space with additional dates, schedules, and set up information as we draw closer to an event. Also, it allows us to really customize our available services as we need to over time. I love that I can keep a weekly event going through to the next year and beyond by just adding additional dates to the calendar. We also have it set up for me to approve events and services in the building I'm in charge of so that I can manage those events well or veto them.

If you you are adding a schedule to an ongoing event, but decide to cancel said addition of schedule because the availability is not there for it to be approved, you could be like me and inadvertently end up cancelling an entire major event and not just the schedule that has been approved and ongoing all year with NO WAY to undo the cancellation.

The customer support has been the best part of this software. I also really appreciate the constant updates that occur.

I think that this system could use a lot of work. There are constant updates which I really appreciate, but I think the sofware isn't nearly as intuitive as it should be. I can go to many websites and fill in information, click the NEXT button, and go to the page that I think I should go to. This system isn't like that. I click NEXT and it takes me to a different area. Or I think I'm submitting something, but it doesn't work the way I want. I'm a 33 year old, tech savvy woman who only has issues with eSpace. Yes, there are countless articles and videos to watch to learn how to do something, but I think if the system was set up better, these aids wouldn't be necessary all of the time.

We greatly value eSpace's capability to provide a readily available mobile interface for our Facilities personnel to access and use for work orders, from event setups to repairs and everything in between. The eSpace app has allowed us to move away from using paper notes on clipboards to an entirely digital system that we can use to track work order completion, as well as time of completion and who completed it.

eSpace's interface can at times be messy, cluttered, and a little difficult to navigate. Some of our employees have expressed that the mobile app lacks certain features to make navigating it easy and intuitive. Despite these issues, however, eSpace has been very communicative and helpful, and are always implementing features that greatly assist with problems that arise.

I do not have to double enter all the data with events in a separate HVAC software and the workflow for events and work order maintenance is done seamlessly.

I like that it is suited so well for churches. I like that it manages our HVAC controls in one place. I like that it manages the multitude of steps involved in event management as it processes that workflow for me. Lastly, I love that it seamlessly manages all our work orders for facility maintenance.

As it grows, more functionality leads to more clicking and navigating. It is to be expected, and I am confident it will get better over time as streamlining is a priority at eSpace.