About Eventbrite

Eventgrid is a cloud-based event registration and ticketing solution that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules.

Eventgrid supports the creation of customized online event registration pages, multiple types of tickets and pricing structures, discount codes and professional barcoded/iPhone passbook tickets. The solution helps users organize, manage and track events and attendees using its proprietary analytics tools, and it can create badges for registered attendees.

Eventgrid lets customers view seating layouts and select seats, sell event merchandise and receive and process online payments via Stripe, Authoriz...


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Supported Operating System(s):

Web browser (OS agnostic)

3,018 Reviews of Eventbrite

Average User Ratings

Overall

4.58 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,998)

1,998

4 stars

(900)

900

3 stars

(116)

116

2 stars

(19)

19

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 3018 results

July 2020

User Profile Picture

Sarah from Studio Flight

Verified Reviewer

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Eventbrite for Beginners

Our goal is to encourage our Facebook audiences to attend more virtual events and provide them with the exact information and details they need, all housed in one concise place and Eventbrite has been the perfect tool for us. The analytics and reporting are very robust, especially for a free plan.

Pros

The setup and ease of use for a first time Eventbrite user/manager was incredibly easy and seamless. The feature that is most useful to us is the Facebook event integration - and the best part - it's free. This way, our social media audiences can register for tickets directly through the Facebook event published on Facebook. It's such a powerful feature and so incredibly easy to setup.

Cons

I wish there was an abilitty to make updates to the address after an event has already been published. With COVID-19, we had to shift from an in-person event to make it a virtual event and because we had to change the address, Eventbrite woudn't allow it. Suggestion - if an address needs to be changed, Eventbrite could automatically send an email to the list of attendees or a calendar notification of the change. The Mailchimp feature is extremely limited and I have trouble understanding what exactly the purpose of it is. I have not doubt that Eventbrite will enhance it in the future with incorporate more robust functions because Eventbrite is really great with continually improving their tools.

Reasons for Choosing Eventbrite

The Facebook integration was seamless and is a very powerful feature, that's also free.

May 2021

Joanna from Hancock County Children's Choir

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

May 2021

Nice Option for Small Nonprofits

My overall experience with Eventbrite was positive. I do believe, though, that the production link access process could be streamlined. Do users have to create a password protected Eventbrite account for a free ticket? Eliminating that step could streamline the process for both attendees and administrators.

Pros

Being a small nonprofit performing arts organization, Eventbrite's no-fee ticketing option was a great way for our choir offer our virtual production free to our community. We had more views for the production than expected. In fact, attendees included senior living center residents from different countries as well as from several states in the US. I believe using Eventbrite broadened our audience. Another pro was being able to capture names and email addresses of all attendees. I easily exported the contact information for importing to our email distribution app.

Cons

Our organization attracts an older demographic. We had quite a few people contact us at the start of each performance stating they could not figure out how to view our concert. Each instance was an issue with logging into the Eventbrite account. After attempting to assist, I eventually had to send the performance video link directly to the guest via email.

Reasons for Choosing Eventbrite

We chose Eventbrite for the no-fee ticketing option in order to keep our administrative costs as low as possible.

Reasons for Switching to Eventbrite

Due to COVID, our choir was unable to perform live. Moving to virtual, we decided to offer our production free as a gift to our community. To keep costs to a minimum, we chose to use Eventbrite's no-fee option.

August 2021

User Profile Picture

Nishit from Bridge Chasm Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2021

Undoubtedly an Amazing Event Management Tool

My overall experience with Eventbrite has been great. I am able to coordinate more openly and easily with the participants throughout the events. An automated Email Campaign works just flawlessly. When COVID happened I was very worried about my upcoming workshops but everything worked so smoothly that even after COVID I am not going back to those old email marketings. and campaigns.

Pros

Adopting and using Eventbrite for managing my events turned out to be fruitful. Really like the way how participants get confirmation email quickly that gives them a good amount of satisfaction just in seconds after registering for the event.

Cons

I have been told by some of my participants that they were not able to search for my events through the Eventbrite search page. Although after writing about the same to the customer support, the issue got resolved I personally think that this type of error is not good as it affects the event ticket sales quite a lot.

June 2021

Constance from World Changers Youth Experience

Company Size: 51-200 employees

Industry: Religious Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

June 2021

I appreciate Eventbrite and its tools.

I appreciate the ease and access that Eventbrite provides, once you have familiarized yourself with its capabilities it brings an organization and sweatless experience to the event host and attendees.

Pros

The reports and analytics as well as the ease and access of purchasing. It makes the software a great tool.

Cons

Familiarizing yourself with all that it's capable of isn't always the easiest which can grow frustrating. I'd like to see more how-tos on the site.

Reasons for Switching to Eventbrite

Ease, organization and analytic tools.

September 2020

Javier from Backwoods at Mulberry Mountain

Company Size: 2-10 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

September 2020

Crazy High Ticketing Fees - Froze My Payouts During COVID - Won't Stand By Agreement

Extremely painful.

Pros

Eventbrite is easy to use. It's designed well.

Cons

Customer service really stinks at Eventbrite. They're just looking to get paid. Their fees are high, sometimes 15-20% depending upon your ticket price. They had agreed on our festival to payout daily leading up to the event but changed their mind when COVID hit (to hoard cash and save themselves while screwing their event organizers.) Now they are expecting people to pull off multi-million dollar festivals without collecting any of their ticketing money up front. The worst part is they froze our payouts without telling us, until one day we noticed the lack of deposits and logged into Eventbrite to find it. Surprise surprise! They have refused to renegotiate the contract but also refuse to release funds so we can pull off our event. Eventbrite is going to bring the event industry crashing down due to the way they handled COVID.

Reasons for Choosing Eventbrite

A better negotiated deal originally - see previous question.

Reasons for Switching to Eventbrite

A better negotiated deal originally - but they did not stick by their deal as they stopped paying out before the event once the pandemic hit causing us major cashflow issues. Lesson we learned: you can't trust what Eventbrite tells you.