ThunderTix Software


 

ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.

 

ThunderTix - Sell through Facebook
 
  • ThunderTix - Sell through Facebook
    Sell through Facebook
  • ThunderTix - Customer database
    Customer database
  • ThunderTix - Coupon creation
    Coupon creation
Supported Operating System(s):
Web browser (OS agnostic)

129 Reviews of ThunderTix

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Ivan from Tennessee College of Applied Technology-Shelbyville

April 2018

April 2018

My experience was very satisfactory in terms of use and convenience.

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The benefits from this software is the instant access and the accuracy of the information.

Pros

I liked most about the software was the ease of use and the convenience of the software package. It was very user friendly and needed no assistance to utilize.

Cons

I cannot think of anything that I liked least about the software package. I just wish that all software packages were as easy to use in my daily work.

Review Source: Capterra
 

Michelle from Arbor PTO

April 2018

April 2018

Easy to use, especially on my mobile device (Note 8).

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Pros

I liked that the software was very easy to use. Once you login, you can quickly generate any report that you need. The reports were easy to generate and to print.

Cons

I would prefer that all reports be available in PDF and excel format. While excel format was great, it was hard to look at on my smart phone.

Review Source: Capterra
 

Matthew from The Fresnel Theater

April 2018

April 2018

I have found this to be the most user friendly ticketing system.

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Pros

The ease of use for both the customer and the theater.
The mobile app is great with a few exceptions

Cons

Mobile app is the only con, but can be fixed with a few things. It won't allow you to make edits to events nor see guest lists. With these two fixes it could be perfect.

Review Source: Capterra
 

Kathy from tign
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Support is primarily available through email or forums. It's difficult to speak to a person.

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I'm not sure that we did. I do know that I'd want to try it again now that we understand it more and see if we can make it fit our needs in other areas. After that, I'll decide if I'd be willing to recommend it.

Pros

It integrates nicely with credit card payments and was easy to set up on that front. It was VERY easy to scan tickets with the app as well.

Cons

It's not as intuitive. Finding out where to click to sell tickets, to design tickets, how to make them look the way we needed them to look...it actually required note-taking that I could refer to because things weren't in the obvious places to look. But once that was learned, it became easy to make the software do what we needed. I feel like part of it might actually be the web design as opposed to the software...for example, there are two rows of tabs. The top row is supposed to be related to your account, and the second row to your specific event. It doesn't SAY that anywhere, and I think there are exceptions, but we had to figure it out. (Notice that I'm still not sure about that, and I've been the one primarily working on the event.) I feel like someone on the phone would have figured that out right away and told us and saved us a couple of hours of clicking, but finding a phone number is next to impossible. Email is responsive, though, so it's not like they leave you completely in the dark. It's just not convenient.

Review Source: Capterra
 

Katie from Main Street Crossing

April 2018

April 2018

I have greatly enjoyed my experience with Thundertix. The cost alongside the many features is a huge

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Pros

The cost and many features makes it very valuable. Also, the customer service is phenomenal. They have answered many questions and quickly.

Cons

I wish there were more ways to organize email address and upload them to places like Constant Contact. Currently you have to import each show separately, but I wish I could go grab all emails from several shows in one click.

Review Source: Capterra
 

Amy from DelCom Foundation

April 2018

April 2018

Very easy to work with!!

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Pros

Ability to quickly check sales!! I could log in from my phone as well and that made checking the sales much easier!!

Cons

Nothing that I can think of!! I found the software very easy to use and my customers who purchased tickets found it easy to use as well.

Review Source: Capterra
 

Chris from Vessel for the Arts

April 2018

April 2018

ThunderTix is easy to use and provides many different options.

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Pros

The thing I like most about Thunder Tix is the easy ticket sales for our events that it offers. Back in the day we took phone orders and had to mail out printed tickets. With Thunder Tix the customer orders their own tickets AND is able to prin them right out. And they can even show the ticket on their phone and we just scan it that way. The ease of use to our ticket helpers is also a benefit. We can view a variety of reports and can search within our order by a variety of different options.

Cons

There is not too much that I do not like about Thunder Tix. At this time I cannot think of any suggestions for upgrades.

Review Source: Capterra
 

Karen from St Andrew school

April 2018

April 2018

Took pressures of collecting registration and money off of volunteers

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Pros

Ease of use for registration and payment by users was simple. Users reported being happy eliminating cash

Cons

Report reading for administrators to check sales reports and for reporting. Wish pet transaction fee was lower or option to pay for service vs have users pay service fee

Review Source: Capterra
 

Roslyn from Bontanical Garden of the Ozarks
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I have been using ThunderTix for event for just under a year.

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We use it to sell tickets for all our big major events. It helps us sell tickets and scan people as they arrive when we are expecting 4,000 people!

Pros

The price point is great for the service we receive. I like that there is a flat fee and that it does not charge per ticket like most services because some of our tickets are on top of that this is a 25% increase! The scanning feature has been really helpful. Also, I have had all my questions answered quickly when I take the time to ask for help.

Cons

I do not find it easy to use or intuitive. I struggle to navigate the interface every time I get on it. On the scanning tickets end it is easy to use but on the management end it is not easy. Perhaps it will become easier as I use it more. But so far, I am frustrated with it in that way. Also, I do not see easy ways for the system to track the demographics of my customers or features along demographical lines. I wish there was more of this type of feature.

Review Source: Capterra
 

David from Dreamland Amusements

April 2018

April 2018

Easy platform to work with once you figure it out.

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Pros

Ability to have control of sales platform and money is deposited direct to your account. Fees are reasonable. Phone app makes scanning easy.

Cons

Learning the platform takes a little time. But it's worth taking the time to learn. Phone App is limited access to programming events.

Review Source: Capterra
 

Colleen from Lincoln PTA

April 2018

April 2018

Simple and intuitive

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Pros

The simplicity of the program that allowed me to quickly and easily find the information I needed. The ability to track in real-time our sales progress.

Cons

I had a little bit of trouble getting certain parts of the website to work on my mobile devices, but was able to find ways to work around the glitches.

Review Source: Capterra
 

Jim from Lorri Gill and the Notebenders
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great service and the best prices!

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Ease of use and great reporting tools.

Pros

Very easy to use and update, and our customers feel very comfortable using it. The support team is always available if you have question or an issue. The report functions are great, and the integration with Mailchimp simplifies our marketing and increases our reach. A+!

Cons

I really can't think of anything that I would change ! Thundertix is always improving and the support forums are updated often so that answers are readily available.

Review Source: Capterra
 

Jessica from Johnson City PTO

April 2018

April 2018

Easy once you're rolling

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Pros

I love the convenience of the spreadsheet of tickets sold along w emails and type of ticket purchased

Cons

It's tough to navigate initially. I actually had to write the steps since I wasn't checking every day to remember

Review Source: Capterra
 

David from InWine Inc., dba Old Oak Cellars

April 2018

April 2018

The hiccups i have had were rarely ThunderTix fault! Everything i've needed to do has been do-able.

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Pros

Easy to setup and maintain events. The various "tasks' are grouped logically together and work nicely as a template to make sure i get all the details setup.

Cons

not finding much, if any....i once had a problem when an upgrade *they* made clobbered an uploaded picture and i had to re-upload it.

Review Source: Capterra
 

Adrian from Deerhurst Resort

April 2018

April 2018

Very quick and easy

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Pros

Easy to navigate. Purchasing tickets is simple and not difficult. Easy to move tables and such. Looking up tickets is easy.

Cons

Only allowed to take cc. Have timer when ordering tickets not long enough. Tracking for tickets without order number is hard.

Review Source: Capterra
 

John from Lincoln City Cultural Center

April 2018

April 2018

easy to implement on startup and add functionality as we needed it

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Pros

easy event setup; good basic reports to manage the event; gives all the pricing options and then the ability to migrate to reserved seats

Cons

would like to see additional interfaces to other CRM software like SalesForce; could use more functionality in online reports rather than download the detail and then manipulate in a spreadsheet; while ThunderTix will generate a Eventful event, there is no ability to track any sales through Eventful on either side.

Review Source: Capterra
 

Julie from Robbinsville Education Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

easy to track sales

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Pros

The ability to export guest lists to excel and manipulate data as needed. Ability to print out guest lists, etc.

Cons

There was nothing that this software did not do that we needed therefore I don't have anything to write for a con.

Review Source: Capterra
 

Gina from Millstone Twp. School District
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

My experience is pretty positive. We use the product for theater event ticketing.

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It allows us to offer on line purchasing of our events and classes in an accessible way. We can run reports and keep track of sales easily.

Pros

I like the new streamlined version of creating an event. We have special events frequently and it's convenient and fast to get the event up and ready for purchase.

Cons

If we need to edit or change something that has already been created it's problematic. It would be nice to have a way to tweak the details of an event even after it has been created.

Review Source: Capterra
 

Glynnis D from North Vancouver Community Players

April 2018

April 2018

Approachable company that listens to its clients, and has implemented great new features.

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Pros

AFFORDABLE!!!!! Easy to implement, easy to train, easy to use, easy to maintain, easy to understand subscription models. Flexible as to gateway providers. We are a small not-for-profit community theatre group, entirely volunteer run. Our margins are very tight. We are grateful for your ticketing software that allows us to spread our reach to the internet. We now often sell out shows BEFORE the open.

Cons

There is often too much info on the FAQ & Community sites. I dont have the time to wade through it all looking for my quick question. Really LOVE your responsive support folks who will take the time to answer my questions, even if the answer is already out there.

Review Source: Capterra
 


April 2018

April 2018

Gets the job done

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It makes possible the creation of tickets for multiple events at different times.

Pros

Allows me to create tickets and email reminders for various events. I like being able to create tickets and have them go live at pre-set dates. I like being able to track who purchased tickets and when. I like being able to create sales and activity reports.

Cons

The software is effective but klugy to use. For example, when inputing an event address and time, instead of one entry, I'm required to enter in three separate places: the event description, the ticket, the listing of events.

Review Source: Capterra
 
 
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