About ThunderTix

Designed for the performing arts, ThunderTix provides reserved seating and general admission event management. We make season subscriptions easy and combine fundraising, gift cards, merchandise, concessions, and a private CRM in one platform. What ThunderTix customers have to say about us: “From an old platform to an event in under a week - 8,000 patrons - half a season reprogrammed, flawlessly” “Ability to access events on your cell phone or web anywhere.” “VERY effective pivot to cope with COVID reality - thank you!” “We broke our all time online ticket sales.” “What I like MOST about ThunderTix is that it does NOT cost and arm and a leg to get a powerful yet easy-to-use ticketing software.” At ThunderTix, our clients love us for a number of reasons be it our ro...

ThunderTix Pricing

Plans are based on a per ticket basis. Plans range from $1/ticket to $1.75/ticket, depending on the plan. $20 monthly minimum for General Admission, includes 20 tickets per month. $25 monthly minimum for Reserved Seating, includes 20 tickets per month. $175 monthly minimum for Enterprise, includes 100 tickets per month.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

View month over month data of all revenue streams and likewise discounts/comps through your dashboard.
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ThunderTix Reviews

Overall Rating

4.73

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 214 reviews

Sergio

Verified reviewer

Time used: Less than 6 months

Review Source: GetApp

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

February 2016

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pros

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Cons

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

John

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2022

Crash, Boom, Bang! ThunderTix Makes Noise!

For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.

Pros

TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.

Cons

The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Reasons for choosing ThunderTix

Web Based and Cross Platform Mid Price but High Value Great Support USA (Texas) Same Time Zone

Response from Thunder Data Systems

Thank you, John, for shouting out those accolades for us! Our support staff will certainly love reading your comments. We realize that there are folks that might want to create the charts on their own, and one day we hope to offer that. Our design team is phenomenal, and they talk through the presentations with our clients to ensure we've covered every detail before ticket sales begin. Most of our clients appreciate that hand-holding, but we certainly can look at a self-serve model. The self-serve model will be coming for thermal tickets, so should you decide to add that, you can avail yourself of our designer. (You can design eTickets now.) Again, thank you for the fantastic rating!

Replied March 2022

Derriel

Company size: 201-500 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

There is a lot to be said for a company that just "gets it".

I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Pros

From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.

Cons

I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.

Reasons for choosing ThunderTix

Simple interface and ease-of-use were what appealed to us initially, but the team at Thundertix quickly won us over with their commitment to actually understanding what our needs and desires were and tailoring a solution for us. There was never a feeling of shopping from a menu of preconfigured packages, there was a sincere desire to solve a problem for us that is only fostered from a team that knows their industry inside and out and has a passion for being a solution for others. Pricing was fair and the personal relationship we had with their support staff was highly efficient and effective.

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

June 2018

Fine but not the best option out there

I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Response from Thunder Data Systems

Thanks for your great feedback! Since your review, we completely redesigned our entire box office portal! The navigation was completely changed and is much more intuitive than before. You can now enter multiple notes on an order, and they can be both edited and/or deleted! In addition, we made improvements to interlinking wherever possible to make it easier than ever! We truly aim to be the most efficient, time saving software. If you have specific suggestions, I am all ears. You are welcome to write me directly, or you can create a feature request once you're logged in. I'll look forward to hearing from you!

Replied September 2022

Ron

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2022

Just the event ticketing software we needed

I really couldn't fathom the level of attention we received from ThunderTix. We are a very small non-profit. But we were treated like we were their most important customer. They get our highest customer service recommendation. Fantastic.

Pros

We are a non-profit that has 2 model train shows a year. We currently have 500 to 1,000 attendees to our 1 day shows. We believe we can grow our attendance by selling advance tickets. We are a family friendly event and we believe that families will find it helpful to be able to purchase tickets in advance. ThunderTix provides all the features we need. They actually have more features than we need. We don't do reserve seating and there are no limits on how many tickets we can sell, within reason. Our main criteria was not having to worry about attendees duplicating tickets and being able to self-serve purchasing tickets, printing their own ticket, and reprinting their own ticket if needed.

Cons

There were a couple of minor issues getting set up with our payment processor. However ThunderTix was EXTREMELY proactive and helpful getting these problems resolved.

Reasons for choosing ThunderTix

We chose ThunderTix based on a recommendation from another local non-profit who was a customer. They gave ThunderTix a very positive recommendation. But the main reason was their simple pricing structure. It's a plan that met our needs.

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