ThunderTix

RATING:

4.8

(249)

About ThunderTix

Designed for the performing arts, ThunderTix provides reserved seating and general admission event management. We make season subscriptions easy and combine fundraising, gift cards, merchandise, concessions, and a private CRM in one platform. What ThunderTix customers have to say about us: “From an old platform to an event in under a week - 8,000 patrons - half a season reprogrammed, flawlessly” “Ability to access events on your cell phone or web anywhere.” “VERY effective pivot to cope with COVID reality - thank you!” “We broke our all time online ticket sales.” “What I like MOST about ThunderTix is that it does NOT cost and arm and a leg to get a powerful yet easy-to-use ticketing software.” At ThunderTix, our clients love us for a number of reasons be it our ro...

ThunderTix Pricing

Plans are based on a per ticket basis. Plans range from $1/ticket to $1.75/ticket, depending on the plan. $20 monthly minimum for General Admission, includes 20 tickets per month. $25 monthly minimum for Reserved Seating, includes 20 tickets per month. $175 monthly minimum for Enterprise, includes 100 tickets per month.

Starting price: 

$20.00 per month

Free trial: 

Available

Free version: 

Not Available

View month over month data of all revenue streams and likewise discounts/comps through your dashboard.

ThunderTix Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for ThunderTix

1 - 5 of 249 Reviews

Brienne

1 employee

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2024

Saves you time with exceptional support!

Brian

Verified reviewer

Used less than 2 years

Review Source: GetApp

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

Reviewed March 2016

Best in the Business

We have been with ThunderTix for over a decade and we wouldn't think of even considering going anywhere else. From the beginning ThunderTix always gave us the best return on investment. The system is so easy to use from both the managing side as well as from the consumer side. Their customer service is "top notch"! In the unlikely event you encounter issues with the system, they are extremely quick to respond to emails and calls. Our theatre would highly recommend their service to anyone.

PROS

Customer Service. Lost costs. Openly request ideas from their clients to improve the system. Extremely easy to use.

CONS

None at the present time.

Renae

Performing Arts, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2021

Simple, Straightforward Ticketing with Excellent Support

The experience has been very positive over all. I find that other ticketing software I have used make it possible to do everything and impossible to do anything. They get so bogged down in customizability that it makes it very difficult to make the most basic thing a ticketing software needs: the ability to sell tickets. Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Once I did about an hour's worth of set up and purchasing, sent in our seating map, and uploaded our contact list, everything was really straight forward and intuitive. Not to mention, for moments where something might not be as clear, there's a unique amount of amazing documentation and videos provided by the staff that make it a lot easier for our volunteers. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it.

PROS

ThunderTix is cost-effective compared to other options on the market. It's easy to use with intuitive and thoughtful configuration. The design is empathetic and prioritizes access in a way that is refreshing for ticket software. The support is outstanding and their documentation is comprehensive. Our customers think the process is seamless and clear, and we have had no reports of a negative customer experience to date.

CONS

Support is awesome, but figuring out how to contact them can get convoluted because it's clear they want to lead you to their truly excellent documentation first. That's fine for "how do I" style questions, but makes reporting bugs pretty difficult. When we were setting up ThunderTix, it kind of felt like we were paying for every little thing: venue configuration, having reserved tickets, purchasing our POS equipment, etc.-- we didn't feel misled by the indicated pricing on the website, though, simply because those are primarily one time expenses.

Reason for choosing ThunderTix

Cost and simplicity were our biggest determining factors. We enjoyed the trial and the sales rep we worked with was very kind, helpful, and wasn't at all pushy.

Reasons for switching to ThunderTix

Vendini was acquired by AudienceView, and they bumped up the cost astronomically during the acquisition. Also, I was formerly a box office manager as a profession and I worked in AudienceView Unlimited. I knew it was overly complicated and would cause many headaches for our volunteers, so I wanted to try to streamline while also saving some money as well.

Vendor Response

I love the fact that you find our system easy for volunteers to use, Renae! Our design team spends a huge time on little things to make it easy. And how about those support reps? They are anything but unsung heroes to our clients, and I know they'll appreciate your words. So, thank you! I'm truly sorry you felt dinged by small fees. We really strive to be the perfect price point for smaller organizations, so we obviously have some work to do to explain any extras. Some costs such as hardware of course, are required to be passed on to the customer. By venue configuration, perhaps you mean the seating chart setup. We are looking at DIY processes to allow you to create them on your own, but we're not there yet. We'll keep improving areas for self-help to help small organizations feel confident in their choices. Thank you for your valuable feedback and, of course, your stellar rating.

Replied March 2022

Natale

Entertainment, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2016

Horrible horrible

I had thundertix do event seating for my nutcracker ballet . You seriously can not talk to anyone if you have a problem . I had to take it off my website because so many people called me having trouble actually completing purchases . I asked thundertix to look into it and they kept saying that things were working out just fine . I have actual emails , voicemails and video footage of how it really didn't work . They also would not give me a refund for the time I actually couldn't use it . I would be happy to show anyone this .

PROS

Nothing

CONS

Everything

Vendor Response

Thank you for your review. We pride ourselves on our customer support, and I am sorry that you felt this was not the case. We offer support by email for our first two tiers (included with your plan), while other tiers additionally include phone support, which we extended to you gratis. I was relieved to see that you virtually sold out all of your Nutcracker performances, although an upgrade to our reserved seating created some challenges selling a handful of seats for a short period of time. We would appreciate the opportunity to demonstrate our commitment to you, whether it be through the credit we offered previously, or through another course of action. I would happily continue personal telephone support. Let us know how we can help!

Replied December 2016

Greg

Leisure, Travel & Tourism, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Very happy with ThunderTix choice!

Great customer service as well as how to info on their site.

PROS

Very easy to go behind the scenes and make changes and run reports. Very affordable with their pricing compared to others that had many additional fees per ticket.

CONS

No issues at all.

Reason for choosing ThunderTix

We chose ThunderTix because of ease of use as well as pricing.