ThunderTix Software


 

ThunderTix, offered by Thunder Data Systems, is a cloud-based solution for online ticket booking and event management. It is suitable for small to midsize businesses and events.

ThunderTix offers embeddable widgets to promote ticket sales through users' websites, and users can promote events on their social media profiles, such as Facebook and Twitter, through the platform.

ThunderTix allows users to customize tickets and emails with logos, event information and different color schemes. Users can also adjust the terms of their events.

This product offers a free mobile app for iOS that can scan ticket barcodes to ensure customers are carrying a valid ticket at the time of entry.

With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time.

The platform also integrates with MailChimp to help customers manage large email campaigns.

 

ThunderTix - Sell through Facebook
 
  • ThunderTix - Sell through Facebook
    Sell through Facebook
  • ThunderTix - Customer database
    Customer database
  • ThunderTix - Coupon creation
    Coupon creation
Supported Operating System(s):
Web browser (OS agnostic)

141 Reviews of ThunderTix

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June 2018

June 2018

Fine but not the best option out there

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I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

Review Source: Capterra
 

Patrick from Blau & Associates

June 2018

June 2018

Thunder Tickets serves our needs extremely well and I would recommend their service.

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Pros

Ease of use and fast customer service and support. What else could you ask for? Any issues are addressed very quickly.

Cons

I really do not have any issues with Thunder Tickets. Any issues that arose under my tenure have been addressed quickly.

Review Source: Capterra
 

jennifer from NTPA

June 2018

June 2018

Easy to use and convenient.

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Pros

As a volunteer at our local children's theatre, I was able to learn and us ThunderTix with ease. I could navigate between shows very easily. Changing seats or times was also very easy. I had one "lesson" and then with a little practice I was able to use ThunderTix like a pro. Teaching others was very easy as well.

Cons

Entering the credit cards was my biggest challenge. I think this was on our end of the card reader and not a part of ThunderTix. It was more of a hassle than an actual con.

Review Source: Capterra
 

Arliz from WMI PTA

June 2018

June 2018

It was a little hard to navigate through.

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Pros

The PDFs were clearly visible and I preferred those over the excel sheets which were hard to follow.

Cons

The excel sheets were hard to follow so I would just use the PDFs. I also didn't like that you couldn't delete files created by accident, or at least archive them.

Review Source: Capterra
 

Jorge from The Kimberly Hotel

April 2018

April 2018

Very easy to use, with most features clearly designed to be quickly understood or even deducted.

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Pros

Functionality allows for quick reference of all transactions; the platform never seems to experience any technical difficulties; Support Team actively listens to and quickly implements suggestions for improvement; clients immediately receive their Tickets and Confirmations.

Cons

If anything, the lack of navigation from one feature to another without having to leave one area altogether.

Review Source: Capterra
 

Rabecka from Ridgewood Spartan boosters
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

This program was so easy for multiple people to log in and be able to check ticket sales.

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The benefit that we really utilized was keeping track of how many seats we sold so that we would not over sell our event. And also keep track of the revenue we were taking in to make sure the event was going to be prosperous for our non for profit organization. I also like that the fee was not so much that people felt are Booster program wasn't benefiting for the full amount of the ticket.

Pros

That multiple people could login.. and we could actually print reports instead of downloading them. It was easy to review and I liked how the program was Lifetime and updated often. We had a specific limit of seats we could sell and so we were checking it frequently to make sure we did not over sell our event.

Cons

You really had to search around to get reports to print easily. I wish we could have refined exactly what we were looking for and just print that report

Review Source: Capterra
 

David from Iowa City Community Theatre
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

This software has made life much simpler for me as Treasurer of a community theater.

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Pros

I really appreciate how flexible this software is. Since we are a black box theater space, our seating number can vary from show to show. It is simple to change the number of seats available. I also appreciate the ease of creating cast and crew comp ticket codes.

Cons

Some of the reporting does not seem terribly intuitive to me, so I often end up running reports that I don't really need.

Review Source: Capterra
 

Leslie from OCS Arts Center

April 2018

April 2018

Overall, the ticket purchase process is user-friendly. Setting up an event was easy to figure out.

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Our costumers are happy to reserve their own seats.

Pros

What we liked most about the software was to be able to modify some of the features such as the fee, comp codes, reserved seating and block seating. It is easy to set up as event and make corrections.

Research features such as Orders, Customers and Guest List in alphabetical order helped a lot when we are selling box office tickets and guests have inquiries about their ticket or modes of payment.

Cons

There are three things that we would suggest:
Ticket Sales Exchange - If the customer requests to change tickets to another day, and split the reservation to different sections, we had to do multiple transactions. If the exchange was on 3 sections of the auditorium, we have to work on 3 separate transaction. May be best to process an exchange at one time - click on exchange, choose multiple sections all at one time.

Sections - You can only click on one section to view what has been sold. It takes time to check each section, view, then . Being able to view all the sections at one time and see what is available or not makes the purchase more efficient.

Sales & Settlement Report - We found it confusing. The "Payment Breakdown" section had some errors. For example, the credit card AMEX shows an amount when AMEX has blocked by our gateway.

Review Source: Capterra
 

Paras from ISHA foundation

April 2018

April 2018

It is a very easy software to use for managing a larger events ticket sales. Customer support great

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Pros

Ease of use and ability to customize based on our needs. Very good customer service. Easy to setup various accounts for multiple users at a time. Ability to access it on cell phone and Web anywhere

Cons

Summary report features can be improved. Mobile app needs to be more quick and efficient with more privileges for users

Review Source: Capterra
 

LaToya from Channeling Tequila Blog

April 2018

April 2018

I LOVE LOVE LOVE LOVE ThunderTix! I researched many other ticket venues and none met what I needed!

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Pros

The thing I like the most about this software is I can pull a report any time in order to see how sells are going. In addition, I was able to customize it to my event!! It's definitely economical for a first time event planner!! I can NOT be more happy and will FOREVER use ThunderTix with any future events as well as recommend it!

Cons

I have No Cons as it pertains to this software. Everything has worked in my favor for a first time user!

Review Source: Capterra
 

Christine from Grand Oaks Operating

April 2018

April 2018

My company has been using this software for over a year and we like it very much!

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Pros

It is extremely user-friendly and has great features to make the experience of ticket-selling easy for the seller and professional for the buyer.

Cons

My only complaint would be the kick-out time for buying. It would be great if we could choose the time limit ourselves. Also, the scroll bar for the event listing page needs to be bigger and more prominent.

Review Source: Capterra
 

David from Digital Hero Games

April 2018

April 2018

Best option for small events I found

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Cost

Pros

The price and ease of use makes it a good fit for small events like ours. I am using it for my third year.

Cons

Tracking cash sales seems more difficult than it should be. I could not find a way to add in cash sales without having the ticket fee apply. I ended up writing those down on paper and it is not ideal.

Review Source: Capterra
 

Ivan from Tennessee College of Applied Technology-Shelbyville

April 2018

April 2018

My experience was very satisfactory in terms of use and convenience.

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The benefits from this software is the instant access and the accuracy of the information.

Pros

I liked most about the software was the ease of use and the convenience of the software package. It was very user friendly and needed no assistance to utilize.

Cons

I cannot think of anything that I liked least about the software package. I just wish that all software packages were as easy to use in my daily work.

Review Source: Capterra
 

Michelle from Arbor PTO

April 2018

April 2018

Easy to use, especially on my mobile device (Note 8).

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Pros

I liked that the software was very easy to use. Once you login, you can quickly generate any report that you need. The reports were easy to generate and to print.

Cons

I would prefer that all reports be available in PDF and excel format. While excel format was great, it was hard to look at on my smart phone.

Review Source: Capterra
 

Matthew from The Fresnel Theater

April 2018

April 2018

I have found this to be the most user friendly ticketing system.

Ease-of-use

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Pros

The ease of use for both the customer and the theater.
The mobile app is great with a few exceptions

Cons

Mobile app is the only con, but can be fixed with a few things. It won't allow you to make edits to events nor see guest lists. With these two fixes it could be perfect.

Review Source: Capterra
 

Kathy from tign
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Support is primarily available through email or forums. It's difficult to speak to a person.

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I'm not sure that we did. I do know that I'd want to try it again now that we understand it more and see if we can make it fit our needs in other areas. After that, I'll decide if I'd be willing to recommend it.

Pros

It integrates nicely with credit card payments and was easy to set up on that front. It was VERY easy to scan tickets with the app as well.

Cons

It's not as intuitive. Finding out where to click to sell tickets, to design tickets, how to make them look the way we needed them to look...it actually required note-taking that I could refer to because things weren't in the obvious places to look. But once that was learned, it became easy to make the software do what we needed. I feel like part of it might actually be the web design as opposed to the software...for example, there are two rows of tabs. The top row is supposed to be related to your account, and the second row to your specific event. It doesn't SAY that anywhere, and I think there are exceptions, but we had to figure it out. (Notice that I'm still not sure about that, and I've been the one primarily working on the event.) I feel like someone on the phone would have figured that out right away and told us and saved us a couple of hours of clicking, but finding a phone number is next to impossible. Email is responsive, though, so it's not like they leave you completely in the dark. It's just not convenient.

Review Source: Capterra
 

Katie from Main Street Crossing

April 2018

April 2018

I have greatly enjoyed my experience with Thundertix. The cost alongside the many features is a huge

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Pros

The cost and many features makes it very valuable. Also, the customer service is phenomenal. They have answered many questions and quickly.

Cons

I wish there were more ways to organize email address and upload them to places like Constant Contact. Currently you have to import each show separately, but I wish I could go grab all emails from several shows in one click.

Review Source: Capterra
 

Amy from DelCom Foundation

April 2018

April 2018

Very easy to work with!!

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Pros

Ability to quickly check sales!! I could log in from my phone as well and that made checking the sales much easier!!

Cons

Nothing that I can think of!! I found the software very easy to use and my customers who purchased tickets found it easy to use as well.

Review Source: Capterra
 

Chris from Vessel for the Arts

April 2018

April 2018

ThunderTix is easy to use and provides many different options.

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Pros

The thing I like most about Thunder Tix is the easy ticket sales for our events that it offers. Back in the day we took phone orders and had to mail out printed tickets. With Thunder Tix the customer orders their own tickets AND is able to prin them right out. And they can even show the ticket on their phone and we just scan it that way. The ease of use to our ticket helpers is also a benefit. We can view a variety of reports and can search within our order by a variety of different options.

Cons

There is not too much that I do not like about Thunder Tix. At this time I cannot think of any suggestions for upgrades.

Review Source: Capterra
 

Karen from St Andrew school

April 2018

April 2018

Took pressures of collecting registration and money off of volunteers

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Pros

Ease of use for registration and payment by users was simple. Users reported being happy eliminating cash

Cons

Report reading for administrators to check sales reports and for reporting. Wish pet transaction fee was lower or option to pay for service vs have users pay service fee

Review Source: Capterra
 
 
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