Tix

RATING:

4.84

(161)

About Tix

Tix is a cloud-based solution for online and box office ticket sales and donations. Features include event management, access controls, social distancing, multiple seating options, and more. Tix provides users with customer relationship management capabilities such as email marketing and customer history tracking. Users can use the solution to process donations or membership sales while also utilizing the program to offer discounts to buyers based on their purchase history. Additionally, Tix features barcode scanning, a built-in reporting and analytics engine, and customer-information encryption that can communicate using industry-standard 128-bit SSL encryption technology. The solution can be accessed via multiple mobile devices including tablets and smartphones. Tix...

Tix Pricing

• Box Office Fee - $0.25 per ticket (tickets sold through Tix’s box office system) • Online Fee - $1 to $1.50 per ticket (tickets sold online, through kiosks and mobile devices) • Call Center Fee - $3.50 per ticket (tickets sold through Tix’s call center service)

Starting price: 

$0.25 per month

Free trial: 

Not Available

Free version: 

Not Available

Tix customer details
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Tix Reviews

Overall Rating

4.84

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

5

Showing 1 - 5 of 160 reviews

Laura

Company size: 11-50 employees

Industry: Performing Arts

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Easy to use, fantastic support!

Tix has been a breath of fresh air for our ticket office after coming from AudienceView Professional. The software was easy to learn and get set up with and is surprisingly feature-rich, bringing us more options and more advanced options to work with. Couple this with truly great customer support from not only our Tix rep, but also the support and development teams, and you have a ticketing system that probably isn't beatable for the price!

Pros

Excellent tools for setting up events quickly and easily, including great discount and email management programs that make applying the same setting to multiple events a breeze! User interface for administrators and users (ticket-buyers) is straightforward and clean. Customer support is fantastic!

Cons

Reporting is different from what we are used to. There are a lot of different reports, and figuring out what we needed for our accounting has taken some time. That being said, we are very particular with our accounting, so this may not be a problem for other institutions.

Stacey

Company size: 2-10 employees

Industry: Fine Art

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Tix makes ticketing easy

Pros

Mobile Opera began using Tix a year ago and from the beginning it was really helpful. The setup is intuitive and the processes are logical. The ease with which customers can navigate the ticketing process and the development tools for renewals and patron contact have improved our process greatly. The growth in early ticket sales in just our second year is impressive. Also, Tix' customer service is excellent with courteous representatives who are responsive and really know the answers. Tix is well worth the reasonable price.

Cons

WE are pleased with Tix and do not wish to publicly review features that we are still learning of. You require an answer here but we prefer to address any questions or concerns to Tix directly.

Reasons for switching to Tix

We wanted an easier process that was more responsive to our development needs rather than a one-size-fits-all approach. Tix is very flexible.

Joan

Company size: 501-1,000 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

January 2023

tix review

been working with for many years.

Pros

multiple function options that help sort and set up

Cons

integration with credit card machine. easier understand of email management

MaryEllen

Company size: 51-200 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Tix.com has been a Game Changer for us...

Overall Experience: Wonderful. Marvelous. Game Changing. I am now able to do many things that I could not do before: -Number one is that I have someone I can call with ideas, questions, problems, issues. [SENSITIVE CONTENT]always answers the phone, and she always helps me. -I can alert the kitchen to know how many fans are coming to the game tonight, so they know how many hot dogs to prepare, or how many pizzas to order. -I can measure trends in attendance - which Visiting Teams attract better crowds. -I can easily report our ticket sales and expected revenue for cash flow purposes. -I can know which games have more kids coming, or more adults...we can tailor to the expected crowd. So many metrics are available to our organization that we just never had before.

Pros

Tix.com has been a Game Changer for Humboldt Crabs Baseball. We started contactless ticketing during the Covid pandemic, and Tix.com was the software that made the most sense for us. We reviewed other software choices, and the customer service, user-focus, and fast set up was just not there. We have CONTINUED with Tix.com for many reasons, but I would especially highlight the EXCEPTIONAL, WORLD CLASS customer service. We have a Tix Account Manager who always answers the phone when I call. She knows me. She knows how to fix my issues. Also important is the ease of getting up and running quickly on this platform, the ability to track our sales in real-time, and the ability to easily produce informative reports.

Cons

Sometimes the database is slow to navigate. Sometimes this happens when I am sorting through large amounts of records and I don't really know what I am looking for ( trying to help a customer of mine when they have messed up a purchase ). Once in a while I need to call with an urgent problem when it is "after hours". We are a baseball team and our games are often at night. We have been locked out of the database when fans are streaming into the ballpark, and it can take a while to get help in these situations. Minutes are critical to us when the gates open. The person who answers the phone has to collect a lot of information from me about my account and what the problem is, and then the person who can help takes time to call back. I get it. But if there were a way to streamline this process, it would avoid a critical cardiac event on my part. Maybe if I had a User Code or a User Number that would be "one stop shopping" for delivering the critical information about my account to the Helpers on the other end of the line...? Dunno. It does not happen often, so it's not a deal-breaker by any means. When I finally get to the helper-person, they are always helpful. I will say that some of it is a training issue on our side, but faster/more responsive connection to helpers "after hours" would be a definite plus.

Reasons for choosing Tix

No other product had the ease of implementation (quick to set up, quick to learn), combined with great customer service. [SENSITIVE CONTENT], our Tix Account Manager, is a major, major reason that Tix.com has been such a success for us. When I call, she answers the phone. When I am in trouble, she helps. When I screw stuff up, she fixes it or helps me understand what needs to be done. Other products leave you on your own, or assume you have a dedicated person to manage ticketing. For me, ticketing is one tiny slice of what I do. Tix.com is quick, easy and intuitive, and has awesome, helpful people like Iris...all of these features are CRITICAL for our organization.

Reasons for switching to Tix

We had worked with Vendini for several years in a limited way. We offered online ticketing as an option for folks who wanted that, but we also sold tickets at the gate ( which we no longer do). Vendini was fine, but they sold out to AudienceView. AudienceView was impossible to implement in a timely fashion - no customer service, slow response to problems, every time I called there was a different person )if they even answered the phone), so I had to start from scratch with every issue. They were terrible.

Monica

Company size: 201-500 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

May 2022

Tix is a great partner for our venue

The personalized service we receive makes Tix a valuable partner in operating a successful venue. As a local government-owned facility, cost controls are not only important; they are subject to governmental review. Tix offers all desired features at a demonstrably competitive price.

Pros

Tix is easy to use for staff and customers. I have shopped the competition and appreciate the pricing and service that Tix provides. We benefit from Tix keeping our venue in focus throughout the customer interaction with landing pages etc. reflecting our name in the forefront.

Cons

Not all of the features of some legacy reports have been integrated into the newer reports that can be created. Some minor features (like changeable tax rates and ticket text for printing) are not as easy for us to adjust, fortunately [SENSITIVE CONTENT] is always happy to make changes for us.

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