All Webex Events (Formerly Socio) Reviews
1-25 of 208 Reviews
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Samuel
Education Management, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed October 2021
First Time Socio User
Megan
Verified reviewer
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Socio Perfect Fit for New Program
Socio filled the technology gap in executing this brand new initiative we launched in 2021. We needed the software to facilitate a community environment while allowing the platform to live stream using our own chosen platform. Socio came in at the right price for the scale and scope for what we needed.
PROSFrom the research process to executing our program, Socio exceeded expectations the entire way. We needed a solution outside of our current website/database because our program was for people outside our membership. Socio's registration component was very versatile and facilitated the unique group registrations and discounts we offered with ease. The Community platform we used for our 5-month event was super user-friendly and intuitive for our attendees and staff conducting the event. You do not need any advanced experience with web development or technology to build out the community as you need. The Socio support team is also quick to respond and always very helpful.
CONSThe standard template to build out the community is pretty rigid. We had to adjust some of our styling and graphics to account for what Socio's template allowed. It was not prohibitive in our facilitation of the program, but just more inconvenient. The other thing we disliked was the inability for event admins to make account changes for users. Several times we had users change jobs, therefore, changing their emails. Each time, we had to go through Socio support to get them access to their account. It would be a much better process if event admins can adjust usernames/emails for their users.
Reason for choosing Webex Events (Formerly Socio)
Other products offered more functionality than we really needed for our community. Socio was the perfect fit for the scale of our event and came in at the right price.
Vendor Response
Hey Megan! Thanks so much for taking the time to review Socio. We're thrilled to hear that we have exceeded your expectations and that you were able to use so many features within the Socio platform! Feedback is super important to us and we're always looking to improve, so thank you for letting us know about your thoughts on the templates and backend suggestions. We will definitely take this back to our product team so they can work some magic Thank you for all of the effort you put into your event! We look forward to continuing to work with you
Replied August 2021
Ben
Financial Services, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Amazing App!
Socio is helping us by giving us an app for our yearly conference that enables hundreds of people to connect and provides them with useful information. We have also realized that we may want to use this app for more events during the year.
PROSI love the new metrics and analytics on the back end. It made it very easy to track all things that the Attendees were focused on during the event. I also love the ability to be creative and add links, attachments, pdfs, etc..
CONSThere were a few things that I disliked. I dislike the fact that I cant reset attendees' passwords for them in the backend of the app. This was a severe issue, especially during the event, when people needed to download the app quickly and couldn't reset their password because they didn't have access to their email. I also wish that the socio app had the ability to add more than one email address to a specific person's profile. For example, if someone in the back end logs in under their personal email and not the email that we have on file, it creates two different users in the back end. It would also be nice to be able to link to more things internally in the app. For example the ability to link to maps, social feed and additional app icons created. Also, the ability to slow down the banners would be great — maybe a few options like 5, 10, 15 seconds before switching. It would also be helpful to make it even more distinguishable between past events and current events. We probably had 20+ people who accidentally logged into the 2019 event instead of the 2021 event and they became very confused. Maybe a warning that comes up, saying "Are you sure you want to access a previous event?”
Reason for choosing Webex Events (Formerly Socio)
Socio gave us the ability to customize it specifically to our needs.
Vendor Response
Ben, we're happy to hear that you are making the most of the new metrics and analytics. There are so many insights that you can gain here that will help you improve future events for your attendees. Just as you are always wanting to make your events better, we will continue to put that same focus on improving the Socio platform. We'll be sure to pass your suggestions along to the product team. Thanks so much for your review!
Replied October 2021
Dorcus
Leisure, Travel & Tourism, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Webex Events is an excellent conference software but its not popular
Apart from being less popular, the software works seamless and it helps us run weekly team meetings successfully.
PROSWe use Webex Events for our weekly team meeting to communicate with the team at office and the team working remotely. The video conferencing feature is by far my favourite as the quality is great and connects seamlessly.
CONSThe deployment of the software is not an easy one as 90% of the team at our organisation are always hearing about it for the first time.
Sanya
Machinery, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Checking all the boxes with Socio!
Metrics are super important to any event, it helps us to measure the success of the event and acknowledge areas of improvement. The Socio app allowed us to track the number of users who clicked on Sponsor booths, ads and it even listed these attendees. This allowed sponsors to easily contact the attendees afterwards to follow up with them. The video rooms feature was a huge hit with our event. We used it predominantly for our Pre-Conference event and the attendees loved the intimate settings. This gave the attendees full access to our experts to hold discussions on challenges they were facing and to network with others at the same time. This really added the personal touch to the event and attendees from across the globe felt like they were at a physical event during these sessions.
PROSThe Socio product was exactly what we needed for our online virtual event! When running an online event which spans across time zones, it’s very important to ensure that all attendees know what time the sessions are scheduled to take place. The Socio app allowed all attendees to see their local time zone and the event time which was a deal breaker for us given that we had attendees from the US, UK, Singapore, UAE and Australia. We were also very impressed with the rapid response time from the Socio team who helped us to set up everything for our event. Their team usually came back to us within a matter of minutes and helped us resolve issues before the big day, on the day and even after the event. We really appreciated the support from this stellar team and were very grateful for it! The attendees were also very enthralled with the ease of accessing the sessions, ability to switch tracks (we had three tracks at the same time) and the ease of networking. They loved the video chat feature and the ability to connect and speak with the speakers, sponsors and other attendees during and after the event. There were a lot of business opportunities which developed from these sessions.
CONSThe only improvement would be to have a version that allowed Socio's full service on older mobile devices as there were some users with older mobile devices 94+ years) whose software allowed them to download the app but they couldn't access the messaging feature. They used the web version instead which was much easier for them.
Reason for choosing Webex Events (Formerly Socio)
Easy integration, new features and gamification aspect.
Vendor Response
Your team really made the most of the Socio platform and features that help you engage audiences! Thanks so much for the kind words. We're so proud of our customer support team and never tire of hearing compliments like these.
Replied October 2021
Caroline
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
All the features and great customer service!
We used Socio’s virtual platform, streaming, and registration services for a fully virtual conference in May and as the event manager I was very pleased with the platform and customer service. For us, this platform’s features fit our event perfectly, at fantastic value. The attendee filtering was a must, as well as the virtual expo. I was very impressed with how much data the event collected for exhibitors, it seems everything was tracked across the event. I was also impressed with the gamification feature, and as promised this feature did get our attendees moving around the event and they LOVED it. The event mobile app was also a huge plus as it helped modernize our event and provided extra support to attendees. To top it off, Socio had the best customer service I’ve experienced on any event platform. I received a response from the support chat within 5 minutes every time I ran into an issue. The support staff were always friendly and well-versed in their platform and were able to help resolve issues quickly. In addition to chat support, I had multiple meetings with Stevi while setting up the event, who took the time to explain each area of the platform until I truly felt confident. That level of support, in addition to the large catalogue of features provided and seamless integration between registration, streaming and platform are why I would give a strong recommendation to anyone to use Socio for your next virtual or hybrid event.
CONSWe needed a networking floor, and Socio doesn't have a built in networking floor option. They did have the option to use Wonder and embed it into the platform, which did create a streamlined look. However the functionality of Wonder compared to the functionality of the rest of the features, hosted by Socio, was obviously lacking. I would love to see Socio create their own version of a networking floor to keep things more consistent.
Reason for choosing Webex Events (Formerly Socio)
Price! Socio provided the best value by FAR. And besides the price, they had all the features we needed compared to other platforms.
Vendor Response
Hello Caroline. Thank you for such a lovely review! We are elated to hear that you enjoyed the many features our platform offers. We will also be sure to let the Support team and Stevi know that they got a special shoutout! We recently released video rooms, which is a great option for networking floors. Check out the attached article to learn more. As for your exhibitor booth recommendation, we will definitely give it to our product team so they can hopefully work their magic. We appreciate all the work you put into your events and look forward to continuing to work with you!
Replied August 2021
Jennifer
Museums and Institutions, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great Option for Virtual Events
We looked at a lot of software for our virtual event, and Socio lays everything out for attendees in a very intuitive way (we have members from 21 to 85, and had no complaints!). It is clean and professional looking, doesn't overload the platform with things you don't need (every element is very customizable, so you can choose every piece to add), and while it was time consuming to build out, it was not hard to do and support was always there to help. For us, it really kept our attendees engaged, offered us the chance to share resources, have live and recorded content, and lots of options for sponsor engagement. Plus, their game option is great for building engagement.
PROSMy favorite element of this software is that you can pick and choose the elements you want as a part of your event--if you need to have a virtual trade show, there is an element that can do that; if you need to list your speakers, you can add that. It made the whole presentation on the user side look very customized and clean. There was nothing there you didn't want.
CONSWe used the add-on broadcast studio, Streamyard. If I had to say I wished for anything more than I got with Socio, it would be to be able to interact more with attendees in Streamyard....but that is a very small con. The broadcast studio was so easy to learn, and looked very professional.
Reason for choosing Webex Events (Formerly Socio)
We had used Socio as our conference mobile app in previous years, so it was nice to have that continuity of "look" for our attendees; but aside from that, this platform was the easiest to administer from what we saw, and just looked the cleanest for attendees.
Vendor Response
Hey Jennifer! Thank you so much for taking the time to leave a review! We're excited to hear that both you and your attendees have had a positive experience with our platform. We will certainly provide your feedback, in regards to Socio Streaming, to our product team so we can continue to improve it. We appreciate all the work you put into your events and we look forward to continuing to work with you!
Replied May 2021
Sedicka
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
SOCIO - Perfect for Virtual Conferences
The product is sturdy, robust and has never failed us. As a company we continue to look at other products, but have not yet found one worth shifting to. The support team is excellent and adds great value to my experience.
PROSSocio has all the features as most applications of this type, with some excellent new additions and they continue to improve on the product by seriously listening to their clients. We are very excited about the video rooms, and upgraded areas for sponsors and the excellent data dashboard. Being able to offer our sponsors more has always been one of our main aims. The product truly shines with its ease of use! Even our most technically challenged team members are able to successfully build our platforms. It is easy to grasp how it all works, from selecting features to uploading media, to launching, it is all very sleek and simple form start to finish. I particular like the knowledge base, which is vast and covers every aspect of the product with detailed explanations supported by excellent (and short!) instructional videos. In addition the online support provided is of the best I have encountered, any questions or problems that arise I am able to get almost immediate help. The support team feels like an extension of my own team, where they are as invested in the query as I am.
CONSIn all honesty, the software does exactly what it promises it will do. Where they lack a feature we may need, they are always open to considering upgrades, this may take some time to implement but we understand that upgrades need to be tested. I have experienced an issue where the download template for adding content was slightly out of date as per recent updates and this made uploading problematic. That being said, when I flagged it for the support team they were on top of it and could fix it pretty quickly.
Reason for choosing Webex Events (Formerly Socio)
It best suited our needs and our clients (associations who host events) budgets. It looked great, crisp and clean. The functionality was seamless, and the backend is very user friendly. It was easy to use and the sales team interacted with us on a partnership level which made a huge difference.
Reasons for switching to Webex Events (Formerly Socio)
Socio incorporated the virtual and streaming aspect much more fluidly.
Vendor Response
Hello Sedicka! Thank you for taking the time to leave such a kind review. We are elated to hear that you loved the platform, along with the planner resources and our support team. As you mentioned, we are always looking to add new features and improve based on the feedback our customers give us. We have a lot of exciting new features planned and you can continue to check out the "What's New" section of our knowledge base to get the latest updates. Hopefully you can use them at your next event! We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied April 2021
Arthur
Information Technology and Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Pivot to virtual and pivot back to hybrid
Before 2020, we have used Socio for our in-person events. Throughout 2020, we have used Socio to pivot our events program to be 100% virtual. 2021 and beyond, we will be using them for our hybrid events.
PROSWe have been a Socio customer since late 2017. From 2017 until our April 2020 event, they have been powering our live/in-person events. Throughout 2020, we have used their software and their amazing support team (shout out to [SENSITIVE CONTENT HIDDEN] for keeping up with me ) to pivot our events program to be 100% virtual and doubled the number of events we hold with them. After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well. Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)
CONSNo downsides at the moment. Their 24/5 support was extremely helpful, and we really wanted it to cover the weekend hours as well (since a few of our events happen on the weekends). Recently we have been notified by our customer success manager that they have expanded their support to include weekend hours as well. So, I can't complain.
Reason for choosing Webex Events (Formerly Socio)
After running RFPs with 6 virtual platforms, Socio was the clear winner with their virtual event platform as well.
Reasons for switching to Webex Events (Formerly Socio)
Looking into our 2021 events program, our plan is to start executing a hybrid (mix of virtual and in-person) strategy, and we are confident that Socio will deliver as they have been experts in the in-person events prior to virtual events even existing for our organization (unlike some other providers that are just virtual or in-person oriented)
Anonymous
1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Hybrid events and in-person event app
As an event coordinator, I know I need to use technology to make our event more engaging and allow for 2 way communication. We had about 70% attendee adoption of installing the app, and it was great for communications, social sharing, agenda updates, and engagement throughout the event. The networking feature from Socio is one of the most unique I've seen and it seemed like people enjoyed the app.
PROSIt was very easy to set up many unique features on our event app. Our attendees loved playing the challenges and it was a great way to get them involved and engaged.
CONSA few of our attendees said they had issues with getting logged in and finding out event in the generic listing, but that was easily solved at registration time.
Reasons for switching to Webex Events (Formerly Socio)
Looking for a more robust solution with easier management on the backend.
Vendor Response
Hi there! Thanks so much for your review. We are very excited to hear that you enjoyed our platform's ease of use. Even more, it's awesome to hear that your attendees enjoyed the event and adopted the app so well. We appreciate all the work you put into your events and look forward to continuing to work with you!
Replied August 2021
Terry E.
Verified reviewer
Education Management, 201-500 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Did a great job for our conference
My department at the college was very impressed with Socio, and our attendees raved about it. They were really impressed with the quality of the interface and with the ease of being able to interact with our moderators and presenters.
PROSBeing able to host and manage virtual sessions inside our hosted event was incredible. StreamYard was easy to use. I'm looking forward to seeing the analytics that were generated by the Socio software. Great feature having the sessions be recorded automatically.
CONSThere are a LOT of features in Socio. There were a handful I don't think we got the best use of, but I'm looking forward to learning more for future events.
Reason for choosing Webex Events (Formerly Socio)
The support team was very hands-on, which I appreciated, compared to some of the other companies that just sent automated emails.
Vendor Response
Hi Terry, thanks for the review! We are so happy to hear you've enjoyed the platform. We have had more features release as well, so hopefully, you'll be able to take advantage of much more! We appreciate all the work you put into your events and look forward to continuing to work with you.
Replied August 2021
Rachel
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Making your Virtual Event Engaging
Socio was new for my association to use. We needed a platform for our virtual conference in 2021. Some of the things we loved about Socio were how user-friendly it is, how responsive the support team was, and the helpful how-to guides in the Socio library. The platform has a lot of features to help make a virtual event interactive & fun for attendees. The phone app is a nice addition, too. We received positive feedback from speakers, sponsors & attendees alike.
CONSWe didn't find much to dislike. A few speakers & sponsors inquired about hiding their video backgrounds, but that is a feature Socio doesn't offer at this time.
Reason for choosing Webex Events (Formerly Socio)
Socio offered many more features to interact with and engage the attendees. It also provided more options for sponsors to help them reach potential clients.
Alex
Non-Profit Organization Management, 2-10 employees
Used less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Socio is Excellent for Specifically Event Management
Overall the experience has been great. The best feature from an administrator's standpoint was the support team you could simply chat with at almost any moment. Sometimes with other companies you have to schedule a support team especially if your event falls on the weekend. The ease of changing anything on the app as fast as possible is also a major plus. The events we manage always change on a dime, so the ability to make changes quickly were paramount to us. The time spent fixing weird glitches were almost non-existent. Nearly all of the issues worked themselves out, or had solutions that I, myself could troubleshoot without having to consult the support team at Socio. That says a lot about the work they put into locating bugs and debugging the app.
PROSFrom an administrator's standpoint, the software is very easy to build something that you want branded for yourself and your organization that functions well for users. You can make your app about as complex or simple as you'd like based on the event you're managing. Not to mention, if you need to work around the original intention of some of the features that Socio already built, there's some flexibility. For example, the organization I work needed a directory for our membership, however, there isn't a way to simply upload data and build a directory-like feature that included biographical information, photos, contact information, etc. However, we were able tailor a feature that was originally intended to showcase Sponsors and it appeared to our users as the directory. The flexibility Socio provided to tailor the app to your organization was really great.
CONSLogging onto your event, and changing events is a little funky especially to an older demographic. To change events, you have to tap on this square with an arrow in the top left corner and then a pop-up appears asking if you would like to switch events. An older demographic that attends all of our meetings don't completely understand that, thus switching isn't entirely intuitive. That function is important to us as well because we have multiple events throughout the year, so our users have to switch events frequently throughout the year. The other issue is the refresh button. We would have to make changes to our event's agenda on the fly and at the last moment many times, however, the app doesn't auto refresh. I'm not certain if that's a lot to ask for as I'm not a coder, but instructing and reminding an older demographic to "refresh" their app requires as much work as updating the agenda itself. This is not to say that nothing in the app updates whenever you do make last second changes. We would run into issues when adding PDF's to certain agenda items at the last second and not everyone having access to them. The "shake" feature is also very confusing to the older demographic. The app definitely needs to add function to customize the bottom bar, home screen, and shake feature a little more. It would be helpful to have the option to remove this function entirely. I also think there should be a function to archive specific features on your profile.
Vendor Response
Hey there! Thank you for taking the time to leave your review. We are happy to hear that you have had such a positive experience with our customer support and the simplicity of the platform. Your feedback is also much appreciated and will absolutely be given to our product and apps teams. We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied June 2021
Austin
Non-Profit Organization Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great platform for hybrid event management
Webex/Socio offers us an all-in-one tool that allows us to market our event seamlessly to our network. It saves us a ton of time.
PROSI love the dedicated support we receive - I ran into 1-2 issues while organizing our event and was able to find solutions quickly thanks to their dedicated support staff and our representative [sensitive content hidden]. I also love the level of customization we have within our event app - from visuals, branding and widgets. Such a great tool.
CONSThe only real downside was the feature that requires users to refresh the event in order to receive current features, changes we make on our end. I wish those changes happened automatically. I also hope they update their add user option as it can be a bit finicky at times - not allowing users already added to be updated.
Vendor Response
Austin, thank you for sharing your feedback! We take pride in our support team so we're thrilled to hear they help you find solutions so quickly. We're happy to hear you could easily customize and create an event that uniquely represents your brand. We appreciate your feedback around required updates to your branded app. We certainly understand this can require some additional steps on your end to maintain the latest functionality. We srtive to always improve based on feedback from our customers and maintain a product roadmap to continuously deliver more capabilities and a better experience. Unfortunately each release does require our app to be updated to the latest version in the Apple App Store and Google Play Store. Regarding not being able to update users after added, attendees can update their own profiles, but you also have many options to update them as well. This article may be helpful: https://help.socio.events/en/articles/8117475-access-and-edit-attendee-information
Replied December 2023
Susan
Non-Profit Organization Management, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
WebEx Events (Socio) provides the best solution in the market today!
I was searching for a virtual solution with live streaming and recorded session playback with full convention capabilities (keynote and breakout sessions, gamification to engage attendees, full virtual exhibits, surveys, chat, etc.) during the pandemic and that began our relationship with Socio, now WebEx Events. We hosted a very successful virtual convention in 2021. Then in 2022 we went back live in-person and took this platform and used it for that. We have been beyond satisfied with the support, customer service and overall platform, and used the new on-site badge in a box solution for the first time which took our event to the next level with no registration waiting. I am now a loyal customer and we will be using WebEx Events again in 2023 for our convention.
PROSAfter spending a lot of time assessing a solution that was right for our non-profit organization for both a virtual convention and an in-person convention, WebEx Events does it all! The app platform is easy to use, it is engaging to whatever level you choose. It truly checks every box and they continue to invest and improve it. The on-site badging streamlined our registration so much that there was no wait time to register. The other most important standout for me is the five star customer service! That sets them even further apart from others. Having the best, knowledgeable customer service is always a win for me.
CONSThe lack of integration of registration at the front end to seamlessly integrate with the rest of the solution has been a drawback when paying for that portion. But it is an option you need to assess if important to you, but on the flip side they provide a solution no matter what your need. WebEx Events has you covered and the price is very affordable. So the con is really a preference. I do not see many downsides to using WebEx Events.
Kevin
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
You're in good hands with the Socio Team
While we initially planned to use Socio solely for our major annual patient/medical professional gathering, we were so pleased with their quality of customer support and our audience's reaction to our first-ever smartphone/web app, that it was an easy decision to continue our relationship with the Socio team to implement year-long engagement opportunities for our rare disease community. Socio Registration/Community is a GREAT way to advertise, educate, and communicate with your target audience.
PROSSocio allowed my organization (Alport Syndrome Foundation, non-profit, rare disease) the ability to successfully pivot from a canceled in-person event (due to COVID) to an immersive and inclusive virtual event. We more than tripled our expected attendance and our event sponors were very pleased, as was our patient community, with the final product. My staff was thrilled, as there's only two of us, to be in good hands so we could focus on the meeting content while they handled all other logistics. Their customer service and tech support is incredible! They always got back to me and my colleagues so quickly and customized the experience exactly as we wanted it.
CONSThe worst feature is the fact that seemingly everything can be customized. There's almost too many great ways to edit things to your liking, so we had to draw a line and stick to simple color schemes in the interest of timing. When they say they care about your company and its branding, they aren't kidding!
Melissa
Political Organization, 11-50 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
Fantastic Service Makes The Product Worth Every Dollar
Overall our experience with Socio was fantastic. We really appreciated their customer and technical support's availability to chat, their friendliness and their willingness to help guide us through the development of our event by using the product.
PROSThe software was intuitive and easy to use. The aesthetics were simple and pleasant. I appreciated that is was easy to read both by destop and handheld device.
CONSThere were a few features from the event planning perspective that could be enhanced - the Sposnor banners and chat functionality on the desktop application.
Reason for choosing Webex Events (Formerly Socio)
We looked at 30 applications and choice Socio for their functionality, price, easy to undertand package structure, customer service and ease of accessing staff for questions before using the product, Their responsiveness gave us great confidence that we would have support come the time ofour event if needed.
Reasons for switching to Webex Events (Formerly Socio)
Better service through Socio.
Vendor Response
Hey Melissa! Thank you so much for taking the time to leave your review. Our product team is always working to enhance our features, so we value your feedback on some that could be improved. We realize there are a lot of options on the market, so we are very grateful that you chose us. We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied February 2021
Jennifer
Oil & Energy, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Absolutely wonderful platform for event management. Highly recommend.
The staff is far and beyond the best part about this company. They are always so helpful and eager to make your event run as smooth as possible.
PROSThis platform is very user friendly from start to finish with creating registration, managing your even and launching you event app. We reviewed several options and Socio was the best priced with the best feature options
CONSI wish they had their own payment portal so you did not have to set up payment through another platform.
Reasons for switching to Webex Events (Formerly Socio)
The previous platform was clunky, had terrible reporting and the staff was not helpful when we needed them.
Vendor Response
Jennifer, thank you for your wonderful feedback! We're so happy to hear you've had a smooth experience building out your events and honored that Webex Events offered the best overall value across all of the event management solutions you've experience. We take pride in our award-winning support team and we love hearing such strong praise from you about the service they provide. Regarding a payment portal for tickets, in the latest product update we did release expanded payment options. In addition to offering credit card payment processing through Stripe, we now also offer options to allow attendees to pay by invoice or by check. You can find out more about the options in this help article: https://help.socio.events/en/articles/4235628-create-tickets-in-webex-events-registration Thank you for choosing Webex Events!
Replied December 2023
Adam
Non-Profit Organization Management, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
One of, if not the best, option on the market
Socio was an excellent way to create a virtual event feel like a live event. They put a high priority on networking tools, including all the fun! Our attendees loved the contest and social media aspects. We have had zero issues during our live events, and it has been easy for our attendees to learn how to use the platform and dive right into the content.
PROSSocio is the perfect hybrid of do-it-yourself, but get as much support as you would like, option out there. It is very easy to build events and they give you all the support you need to be successful. The final result is a highly professional, easy to use, virtual event platform. We received nothing but compliments from our attendees and have done 2 events now with this platform.
CONSThe market demand during this time is driving prices up across all companies who do virtual event platforms. Socio is one of the more reasonably priced when you compare to others for sure, especially if you go with the do-it-yourself approach, but even with that, soon non-profits my size may be priced out if the trend continues.
Reason for choosing Webex Events (Formerly Socio)
We demoed about 20+ platforms before deciding on Socio. Socio was the only one that seemed to really consider the user experience from beginning to end. It was advanced enough to look professional, but simple enough for anyone to use, both from a development and attendees standpoint.
Vendor Response
Hi Adam. Thank you so much for your kind words. The title alone is amazing! We are elated to hear that both you and your attendees enjoy using the platform. We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied May 2021
Rachel
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Outstanding platform and helpful customer service
Socio made it easy to design and deliver our virtual conference for 550 attendees. Our in-house team was able to quickly learn to be system administrators through customer support representatives. Through the post-conference survey, the attendees overwhelmingly loved the functionality and ease-of-use of the platform. The sponsors and exhibitors were overall pleased with the ability to interact with attendees.
CONSThere were minor platform features that didn't work as smoothly as we expected. All these features were newly developed, such as video rooms, but the technical issues did not negatively impact the overall user experience.
Reasons for switching to Webex Events (Formerly Socio)
The other system was not designed to be a virtual conference system and was clunky for end users.
Vendor Response
Hi Rachel. Thanks for your review! We are happy to hear that you found the platform intuitive. It's great to hear that your attendees, sponsors, and exhibitors all enjoyed the event! Thank you for the feedback on the minor issues you experienced, we will definitely pass this along to our development team. We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied August 2021
chandni
Computer Software, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Review about Webex Events (Formerly Socio)
good
PROSWe can add up to 1000 participants in Webex software, and most importantly we can even send the reminders through Webex even when the event starts.email invitee can be sent directly.
CONSOnce the meetings is started we cannot create pre-assigned breakout rooms because we have to then end the meeting and upload the csv file to create the breakout rooms.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Awesome app for an audience with high expectations
Our experience with Socio was amazing. It streamlined the event process and experience for us as well as for our attendees. Our audience is comprised of busy executives and tech professionals who are not always easy to please, but the integrations, ease-of-use, and engagement features were a perfect storm that could not have been a better fit.
PROSOur entire event process was simplified by using Socio. They were able to integrate with our registration system and it worked flawlessly, transferring our attendees from registration to the app while keeping them segmented as we needed. The feature set within the app covered all of our needs. We especially liked the digital guide in combination with the preset agendas - they allowed us to set each attendee's itinerary before they even downloaded the app, while still allowing them to view the entire agenda if they chose to do so. The gamification feature was also a huge hit that pleased our top sponsors and our attendees. What more can you ask for? The ratings, reviews, and surveys in the app provided us with the most comprehensive feedback we have ever received from our event, and on top of that, the feedback was the best yet!
CONSThe process of setting up the Apple Developer account is a bit cumbersome but is seemingly unavoidable in order to have a white label app. Socio has helpful documentation and support for this process but it was still tedious.
Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Worth it!
Exceptional!
PROSThere are probably 25 good to great conference software platforms out there - We picked Socio after having demo's with 4 of the top vendors. There were several reasons why: The support is outstanding, the actual software is intuitive. Easy to move through the different areas.
CONSThere are a few areas in the software that, if I hadn't of had assistance, I would of not known about.
Reason for choosing Webex Events (Formerly Socio)
Support. The costs were about the same.
Vendor Response
Hi there! Thank you for taking the time to leave a review. We are excited to hear that overall you found the platform easy to use and that our support team left such a positive impression! We want to make sure that our customers get the most out of the platform so this feedback will certainly be given to the appropriate teams to review. We appreciate all the work you put into your events and we look forward to continuing to work with you.
Replied March 2021
Norman K
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Customer-Oriented Service
The thing I like most is their responsiveness to our requests and willingness to find solutions that fit our needs. They really listen to our user feedback and have incorporated several of our requests and suggestions on the whole platform. The most important thing to us is that they have plenty of broadcast bandwidth to be able to support our video needs.
CONSSome of the backend still needs some clean-up (like allowing Full HTML for descriptions).
Reason for choosing Webex Events (Formerly Socio)
Ease of use and cost
Reasons for switching to Webex Events (Formerly Socio)
Functionality and cost
Vendor Response
Hey there, Norm. Thank you for taking the time to leave a review! We are very happy to hear that you are enjoying our platform and customer service. We appreciate all the work you put into your events and look forward to continuing to work with you!
Replied August 2021
Chris
Banking, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
M&T Bank Review
I have used WebexEvents pretty frequently in the last 10 months and have been quite impressed. My biggest note is the customer service. The techs on the other end of the online chat have been extremely helpful and responsive to any questions I've thrown their way.
PROSThe ability to build a registration page and mobile/web app within a templated platform for ease of use, but a polished look
CONSI would love some game templates in the mobile app. Different kinds of games to choose from for use.
Vendor Response
Chris, thank you for taking time to share your feedback on Webex Events! We're happy to hear it was easy for you to build out your registration and event app while still delivering an excellent experience for your attendees. We take great pride in our support team being quick to respond and knowledgeable and we love hearing feedback like yours on how much of an impact they've made on your experience. We appreciate your feedback on having some templates for the Game feature in the Event App. I do want to share this Game Best Practices guide with you that includes a lot of helpful tips around planning, building, and promoting your game! https://help.socio.events/en/articles/3311145-game-best-practices Thank you for choosing Webex Events!
Replied December 2023