About eGoldFax

eGoldFax is a cloud-based fax server solution designed to help businesses in healthcare, education, financial services and other sectors send, receive and retain documents using multiple devices. It allows enterprises to maintain compliance with various regulatory standards such as Health Insurance Portability and Accountability Act (HIPAA), General Data Protection Regulation (GDPR), Family Educational Rights and Privacy Act (FERPA) and more.

eGoldFax enables organizations to secure emails, fax archives and the customer portal using Transport Layer Security (TLS), Advanced Encryption Standard (AES) 256-bit and Hypertext Transfer Protocol Secure (HTTPS). Built on Microsoft Azure, the platform lets professionals send documents as email attachments to recipients' ...


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7 Reviews of eGoldFax

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 7 of 7 results

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September 2020

Griffin from Waterford Technologies

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Easy to use and affordable cloud fax solution for a great price

We had multiple fax lines within our organization because some of our customers would still fax over order documents and purchase orders. We wanted to find a more convenient way to send and receive these faxes. eGoldFax has given us the ability to send and receive faxes via email and give each salesperson their own fax number. When faxes come into a person's fax number, they are routed directly to that person's email. We recently had a situation where a salesperson accidentally deleted a fax from their email box. When the customer contacted us to find out why their order had not been processed, we were able to go into the encrypted fax archive and recover a copy of their purchase order. With a lot of our employees working from home due to the pandemic, eGoldFax has ensured that our salespeople continue to have access to faxing even though they are no longer physically in our office. Using eGoldFax has improved the efficiency of our faxing process immensely.

Pros

Product is easy to use so user training was minimal. We were able to eliminate our physical fax lines and save around $50+ per month, per line that we were paying for them. All faxes are archived so it enables us to go back and look up the history if someone claims that they sent us something and we didn't receive it. eGoldFax also has the ability to automatically route faxes to an email box, network folder/share or automatically print

Cons

There is currently no option to print directly to fax but I heard they are releasing a printer driver soon to solve this

Reasons for Choosing eGoldFax

The sales and setup process was easy as both salespeople and techs were U.S based. Support has been excellent

October 2020

Christian from Eakes Office Solutions

Company Size: 201-500 employees

Industry: Business Supplies and Equipment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Goldfax Review

Good Partner with a good suite of products that allow us to make our customers lives easier with more abilities than they had before.

Pros

The product is straight forward to configure and deploy from small to large organizations. Once the set-up is done the product just works!

Cons

Some of the higher tier pricing gets a little expensive.

Reasons for Choosing eGoldFax

Integration with Sharp OSA.

April 2021

Jarett from cchb

Company Size: 51-200 employees

Industry: Mental Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Easy to use great support

Overall it is easy to use, support is very helpful and friendly.

Pros

Easy for end users to use Easy for admins to manage Great support

Cons

I can't really think of any cons. Great service.

April 2021

Macklen from Earthjustice

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

Review for eGoldFax

I have never had an issue with eGoldFax.

Pros

Very helpful customer service, I've worked with [SENSITIVE CONTENT HIDDEN many times who has helped me.

Cons

I cannot think of anything at this time.

April 2021

Amy from Glacial Ridge Health System

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Product

Pros

Easy to use, easy to setup. Great customer service!!

Cons

Haven't found any downsides of the product

April 2021

Lisa from Neighborhood Property Mgmt., LLC

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Excellent Customer Service

Dealing with [SENSITIVE CONTENT HIDDEN] was a wonderful experience and she made our process hassle-free and I was so grateful for kindness and understanding.

Pros

It was easy to set up and easy to use, even for me. lol

Cons

I really can't really think of any cons. It was a easy process.

April 2021

Jan from Bluestone Children's Center

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

The right solution for our fax needs

Pros

Ease of use; able to offer private fax number to each clinician

Cons

We haven't used it long enough to find a con yet.