The experience has been flawless so far. Once our printers had the app installed they never had a problem again. All of our remote users now use the app and they are very happy.

The fact that their service team helped us move away from hard line POTs lines and ported all of our schools' fax numbers to the GoldFax service.

The app is a little complicated to setup for home users

We had multiple fax lines within our organization because some of our customers would still fax over order documents and purchase orders. We wanted to find a more convenient way to send and receive these faxes. eGoldFax has given us the ability to send and receive faxes via email and give each salesperson their own fax number. When faxes come into a person's fax number, they are routed directly to that person's email. We recently had a situation where a salesperson accidentally deleted a fax from their email box. When the customer contacted us to find out why their order had not been processed, we were able to go into the encrypted fax archive and recover a copy of their purchase order. With a lot of our employees working from home due to the pandemic, eGoldFax has ensured that our salespeople continue to have access to faxing even though they are no longer physically in our office. Using eGoldFax has improved the efficiency of our faxing process immensely.

Product is easy to use so user training was minimal. We were able to eliminate our physical fax lines and save around $50+ per month, per line that we were paying for them. All faxes are archived so it enables us to go back and look up the history if someone claims that they sent us something and we didn't receive it. eGoldFax also has the ability to automatically route faxes to an email box, network folder/share or automatically print

There is currently no option to print directly to fax but I heard they are releasing a printer driver soon to solve this

Over all, I would recommend it to other users but warn them about the time it takes to input your contacts into the machine.

The system is easy enough to use once all information is input into your fax machine

The process to save a contact is time consuming. The fact of it being internet based, if your internet goes out or glitches, the fax might not be sent or received.

Excellent solution, super reliable, and just so easy to use.

eGoldFax is incredibly easy to use as you don't even need a hard copy of the document anymore! Simply attach your doc to an email and send away!

No complaints. Any interaction or the minimal times I've had to open as support request, the people have been fantastic and issues resolved quickly the first time around.

My experience with E-Gold fax has been great. The support team is always extremally responsive whenever I have a problem related to E-gold fax. They also helped us get re-set up when we changed data centers and were immediately available.

Easy to use, the portal gives great metrics for tracking not only where the faxes come and go but also productivity among users. I love that my team can use it while in the office or working from home.

I wish they could integrate with our EMR. Right now we have a custom application connecting our EMR to E-Gold fax.