All TicketCo Reviews
1-25 of 25 Reviews
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Elma
Verified reviewer
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Very satisfied with the website and the overall use.
Easy to use. You are in charge all the time. No need to contact support so that they do it for you. You are the boss.
Vendor Response
Thank you Elma for your review, and it's great to hear you are pleased with the product and the experience!
Replied October 2017
Isak N Solli
Music, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Efficient and modern
TicketCo is the best ticket management system on the market. Basicly no down-time, highly professional customer service and a fair price makes the tool desireable for any event manager.
PROSTicketCo allowed us to focus on our events, and not the logistics related to tickets. The cloud based technology ensured that any modifications on the events were implemented just with a click. The admin sites are user friendly and easy to navigate through, with many good features.
CONSSome functionalities were not optimal considering multiple events at one time. One should also be able to restrict what sales personell are allowed to see related to remaining volume and sales volume in the app.
Vendor Response
Hi Isak! Thank you very much for such a splendid review! We are very happy to hear you are pleased with the solution! And also thank you for the constructive feedback. We are always aiming to improve for our clients and will take on board what you mentioned. Thank you / The TicketCo Team
Replied October 2018
Kevin
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2021
Moving the goal post
They move the goal post we were getting paid out for 2 years before events then decide in breach of contract to not pay out until 5 days after shows which effectively cripples your business Eventbrite pay weekly and fortnightly so all the advantages of using this new start up are lost The customers service was good until a problem then they dont care. Solicitors will be engaging to release funds.
PROSSoftware is fine they don't have a massive data base and not much generic ticket sales on search like other platforms Its easy to use but could be better
CONSThey move the goal post we were getting paid out for 2 years before events then decide in breach of contract to not pay out until 5 days after shows which effectively cripples your business Eventbrite pay weekly and fortnightly so all the advantages of using this new start up are lost The customers service was good until covid then they hold funds which tells me they are struggling and dont want to pay organisers , they have gone back on contract and in breach of contract.. avoid them. Solicitors will be engaging to release funds.
Reasons for switching to TicketCo
I wanted to engage a new upcoming company.. worked great until covid and then showed they are not a company that compete with big promoters , poor communication, no emails to say changing contracts even though it states both parties must agree. I have now gone back to Eventbrite and they are paying weekly or fortnightly!
Vendor Response
Sorry to hear this Kevin. There must have been a misunderstanding, we are not a promoter at all, we provide a software only. The software itself comes with marketing features so that the event organiser can promote the event themselves. In regards to the rest, we are really sorry to hear it went down this way. We will follow up with you shortly.
Replied January 2022
Anders
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy, cheap and reliable.
I really like that TicketCo is providing concert promotors with an easy-to-use, cheap and reliable tool to sell tickets. Other services are expensive and out-dated, TicketCo is not.
CONSI would like to have the possibility to share or send reports directly to music agents on a regular basis.
Vendor Response
Hi Anders! We are very happy to hear you are pleased with TicketCo :) Sending regular reports to music agents can easily be done by using the Zapier connector. A member of the team will reach out to you very soon and guide you through the process. /The TicketCo Team
Replied October 2017
Jostein
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
The support is really good at TicketCo!
I really like it! Its working very well for me and the support is amazing. Thank you!
PROSI really like the admin page. I also like that you can copy events, it makes it really easy. I like the way the events looks when its done. professional.
CONSI wish that it was a easier way to take care of the ticket-buyers. That you could stay in touch with them in a easier way then just sending emails to the whole group. That you maybe even could send SMS from TicketCo. I wish it was easier to track where the ticket buyers came from. And that you could see even more statistics .
Vendor Response
Thank you Jostein! Great to hear you are pleased with us. Regarding your comments: 1. You easily communicate with your ticket buyers by automatically sending their details into your Mailchimp account (via our Zapier connection). There you can set up segmenting, schedule emails, and use amazing graphics. 2. We do offer SMS send outs, we enable this on request. 3. To see where the ticket buyers came from is possible with a cross domain integration with your websites analytics. We are currently in the process of enabling this for all customers (it's called Google analytics cross domain set up with e-commerce). A member of the team will reach out to you to help you out with above. Best regards / the TicketCo team
Replied January 2019
Lisa
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Simpe and efficient!
How easy it is to sell yout tickets both online and at the event. I've never had a coworker or customer be confused as to how it works. The event page on TicketCo's website is highly customizable and is a great way to get all the details about your event out there.
CONSI wish you could sell tickets on Android devices and it would be great to be able to customize the way your ticket looks when printed.
Vendor Response
Hi Lisa! Thank you for taking the time to leave the review, we really appreciate that! Currently Android can only be used for scanning/verification of tickets/goods. iZettle doesn't have SDK available for Android which means they cannot communicate with our Android app. We are awaiting iZettle to release this and we will let all our customers know when this becomes available. Regarding customising tickets - the answer is both yes and no, if you utilise a STIMA printer you can in theory customise the tickets. However not in PDF form or for email tickets etc. We hope this helps, if you have any more queries please do not hesitate to get in touch with us on hello@ticketco.uk. Best regards / The TicketCo Team
Replied October 2017
Erlend
Music, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2017
I simply love Ticketco
Saving time, saving money, saving a lot of frustration
PROSWe will do +/- 400 events at SALT (www.salted.no) in 2017-2018. It taks me under 2 minute to announce a new concert or film night. I simply save a lot of time when i use ticketco. It is also easy to learn employees the system. You do not need to be a rocket scientist to use the system.
Vendor Response
Thank you Erlend :) Fantastic to hear it works so well!
Replied October 2017
Frode
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Very easy to use, and quick to update events.
Very easy to use. Quick to update events. Good control of the ticket sale. Easy to administrate the events
Krister
Music, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Easy, efficiant and good value for money
Great software that makes it easy to set up ticket sales for concerts and festivals. Very intuitive, and very easy to get help if you should have any problems (most likely you won't). Great reporting system.
CONSAt the moment I don't miss anything. Everything I need is here.
Reason for choosing TicketCo
It's the easiest to administrate by yourself.
Vendor Response
Thank you, much appreciated!
Replied January 2022
Ketil
Entertainment, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Ease of use and flexible
Tunsberg Whiskyfestival has used TicketCo for booking entry and master class tickets for our annual event for 5 years with great success.
PROSEasy to establish a new event, flexible ticket configurator. Great overview of sales.
CONSNeed some time to get acquainted with the set-up
Reasons for switching to TicketCo
Less administration and more control
Vendor Response
Much appreciated, thank you
Replied January 2022
jan helge
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Werry good program
The sales reports and the overview are great, there are great reports. Something more difficult to post free tickets to many different customers. should have been a feature that could send out to 100 such as four tickets, where you could paste the email addresses of the various 100 at one time. Or I think this works excellent.
CONSWhen I send out many sponsorship tickets, it's not easy. could be sent to many at once, to different email addresses
Vendor Response
Thank you Jan! We take your feedback on board and will aim to increase the flexibility of managing guestlists in coming developments.
Replied July 2018
Leif Ingvald
Music, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy to use and quick overview when needed. Gives control both on apps and web.
Good control and that we can launch our events ourselves without waiting for permission from others. It is also easy to send messages to the ones that buy tickets etc. It is also very easy to implement with social media, especially Facebook.
CONSThat I dont use all the features... yet. Sometimes a struggle to quickly get to the right place on the app.
Vendor Response
Hi Leif! Thank you for your review! We are continuously creating resources that will make it easier for event organisers to understand and make use of the features. A member of staff will get in touch with you soon and follow up on this. Many thanks / The TicketCo Team
Replied October 2017
Nicholas
Music, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ticketco is it
The times I needed support, I got it asap. But really it is very plug an d play and easy to set up
PROSIt is very easy to work with and create events, tickets, etc.
CONSNothing yet. Now I have been using the system for a few months and have nothing to postpone on the system, please contact me if you want to hear more about my experience
Reasons for switching to TicketCo
Ticketmaster is old school, the systems are slow and the opportunities are few. Ticketco could offer a product that works and you don't have to talk to or email support all the time
Ingeborg
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Fantastic customer service, very quick response when help is needed.
It simplifies all our sales
PROSIt is easy to learn and to use, and it looks nice. The guys behind it are always easy to reach and willing to help and guide me through anything new.
CONSThere is nothing I don't like. It is a little bit hard to figure out how to set things up by yourself if you don't have any experience using this kind of software, but everything is easy to learn with a little bit of help from the guys.
Vendor Response
Thank you for your review Ingeborg! It's great to hear you were pleased with us, and we're looking forward to next year's festival! :)
Replied October 2018
Tore
Sports, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2020
We are very happy, highly recommended
We are very satisfied with ticketco:)
PROSEasy to use, many possibilities, perfect controll of tickets etc..
CONSWe hope there will come an function so the admin app will work with all possibilities in for android users.
Reason for choosing TicketCo
Best for our use, we are a football club in next highest level in Norway, and TicketCo opened an new "world" for us ...
Reasons for switching to TicketCo
Because TicketCo was an much better option
Alf
Music, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Easy to use
Easy to use for smaller organizers and easy to connect to Facebook page
CONSCould have been better help page to see how the page gets before publishing
Arnfinn
Music, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy tool for great events!
Less headache when it comes to ticket sales, a fair idea of your audience number and category, and a nice looking link to go with your webpage or Facebook page.
PROSThis easy and intuitive tool is an excellent way to publish your events, get an overview of ticket sales, season tickets and also to keep in touch with your customers. It links with MailChimp, and I was particularly impressed by their webcast which was really useful!
CONSI can't think of anything right now. There may be more features in the software which I haven't discovered yet, so perhaps should Ticketco try to offer more webcast and "How to"-emails?
Steve
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Fantastic system with fantastic customer support from start to finish! Just what I was looking for.
Increased sales, reduced admin workload for staff
PROSI was looking for an online ticketing system that offered a seating plan option for a theatre. TicketCo delivered on everything. Customisable price brackets for different seats, promo code functionality, up scaling for things like refreshments etc, free card reader for door sales. I have been really impressed, it has saved us so much time. You can link the booking system directly to your website/facebook account etc and I believe, as a result of TicketCo, we achieved much better sales this year, compared with previous events. Very impressed, certainly the best thing out there after a great deal of research into other companies.
Vendor Response
Thank you Steve! We are very happy to hear you were pleased with us.
Replied February 2018
Antoinette
Real Estate, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Amazing
It’s ease of use functionality is above the rest. I absolutely adore this fact because it makes my life a lot less complicated when hosting events for instance.
CONSNo improvements come to mind at this present time.
Vendor Response
Thank you so much!
Replied January 2022
olav
Events Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Simply full controll
Unique support from the TicketCo staff. Best follow up I´ve experienced from a new partner.
PROSThe ease of use. Watch the user videos and you are good to go with you´re first event in less than 30 minutes.
CONSWe have been using TicketCo for about 2 months now, and all good so far. I´ve got nothing to put my finger on at this moment.
Reason for choosing TicketCo
The first impression of TicketCo was better than the other alternatives, and also recommendations from other event business.
Reasons for switching to TicketCo
So we don´t have to send out invoices our selves.
Helge
Events Services, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Best ticket system
It is so Easy to have several tickets and differensiert prices
PROSEasy to use for both me and customer, i do it myself
CONSHavent found anything i dont like yet,
Ingunn
Entertainment, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Easy event organizer
Easy to create an event, easy to keep an ete on ticketsales and overall easy set up and design. When I had questions, ticketco answered me immediately!
PROSI loves the instruction videos, it sure helped me a lot organizing my event! Easy to keep an ete on ticketsales with my own log in account!
CONSWas a bit confused setting up capasity for my event, but their online chat function helped me straight away.
Vendor Response
Thank you Ingunn! We are very pleased to hear you are happy with the service.
Replied December 2018
Tor Andreas
Education Management, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
We use TicketCo for self service reservation of lockers for students at school.
This software makes my life as a school leader a lot easier.
PROSIt simply saves time and effort! It makes the administrative work a lot easier, produces reports over buyers and makes the handling of money simple.
CONSWe haven't been able to find a way to prevent one buyer from purchasing more than one ticket yet. Some of our students managed to buy tickets without registration of phone no or e-mail address.
Eirik
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2017
We used TicketCo for our medium sized event outdoors. Ticketing and controlling went smoothly!
We experienced no problems with the software and would be happy to recommend this to other users and arrangers.
PROSThe easy use and functionality of their app for controlling and selling tickets on site. Also their setup, both in the app and online, is a no-brainer.
Vendor Response
Thank you Eirik! We are very happy to hear you are pleased with TicketCo :)
Replied October 2017
Trond Erik
Military, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Professional from the start
Very professional in all aspects. You can rely on a quick response from the customer support. Also when it comes to tailormade seating plan.
PROSEase of use. No need to be a pro to understand.
CONSSo far we have not experienced anything beyond our needs.