Working with NN is the epitome of a solid partnership. They are committed to delivering the highest quality product and even more committed to fixing anything if it breaks. They took the time to truly learn and understand our business to ensure the system was optimized for us.

The easability of using the site and the people from NN that we get to work with.

Limited to some functionality not being customizable

We have been customers of Main Event for over a decade, and they have been integral in growing our company's experiential event offering to our clients. They have worked with us to customize very intricate features and processes that allowed us to better serve our customers and our internal personnel. Their team of experienced developers understands this event/sales industry and can help build the platform to meet all your needs.

Main Event provides a seamless experience for scheduling and managing events across a wide variety of industries, clients and event types. They have been doing this for decades, and have a robust set of customizable features and functionality to suit customers of all sizes. They are open to our suggestions for product features and enhancements, and regularly release new updates. With this platform you can easily simplify your event management process, capture in-depth statistics, communicate with your event staff, and maximize your event experiences.

You will need to have a separate payroll processing site, as they do not include a payment feature at this time. While that works for my company, as we have a third party vendor we prefer to use and can easily export a payment file from Main Event to share with our payroll vendor, I understand some companies are looking for that key feature to be included in their event software.

The platform is a great tool to capture event data and analytics to properly report back KPI's and event information back to our clients. Having the tools and options to customize dashboards based on each clients specific needs is great!

[sensitive content hidden] offer great support and management of the platform. I have worked with other account managers and unfortunately, they do no seem to have the same expertise as [sensitive content hidden] on the platform. The Geo tracking would be a great feature, but I do not feel like it works properly (if it works at all). The fact that we cannot access the portal through a cell phone app holds our team back from completing recaps acccuatley and instantaneity.

The team that we have had the pleasure of working with has really made this experience so seamless. A team of people who understood that we needed a system that met different needs for different groups was no easy task. The team at the MainEvent recognized that and was able to hear our needs and translate it into functionality.

There really is nothing I can say I like least about MainEvent. Everything was straightforward, we were and are always supported.

I included a lot about my experience in what I liked above, but I will say that while our program has been going for 36 years, I think it's at its peak efficiency because of Network Ninja. I am a huge fan of the program, and I love working with [sensitive content hidden] . She is so responsive and helpful. Our company has occasionally mentioned that we should have the scheduling process fall under our "company websites", and I will fight that always because no one in our company could be as efficient and helpful as [sensitive content hidden] . She is the best!

I love everything about Network Ninja. Its easy to use, when I need help I get it quickly, and it keeps the many details in my life organized in one place. Planning 1,400 events a year by yourself is difficult if you don't have the programming to help keep all the details clear and organized. This program allows my events contacts to input their information, which gives them accountability to the details they told me. It then allows me to be able to approve and edit those requests quickly and efficiently. Then I can assign a team. If I've already assigned a team to a different event, it will let me know that, so I don't double book or get confused. It catches me making mistakes, which in turn makes our event contacts and customers happy. I wouldn't be able to do my job without Network Ninja.

I do struggle a bit to learn how to pull certain data that I need, but whenever I do, [sensitive content hidden] is right there to either pull that data for me or teach me how to. She gets back to me in an instant and always solves the problem or my concern. Because of her, I truly do not have many quams with Network Ninja. If I did, she would get them fixed for me!

MainEvent allows us to scheduled events, staff events, recap events. It functions with our accounting software and allows us to process payroll, generate reconciliation and invoice our clients.

MainEvent is customizable, easy to use, functional, versatile and complex.

There is always room for improvement in all companies, industries, software and platforms. For our company, we need to level up.

MainEvent is amazing system and does everything that our business needs to provide results to our clients. Huge shout out to the MainEvent support team for making sure any issues are resolved in a very timely fashion so it doesn't interrupt our day to day business activities or impact any reports to our clients.

I love the user friendly use of the system and how great it looks! The support team is always responsive and great to work with.

I would have to say the only con from my experience would be the Time Zone issues, which have been a challenge but the support team is great and able to resolve the issues super fast

A very pleasant experience being able to capture all the data and run test & learns. The support teams have been extremely helpful with all our program updates as we navigate through the system.

Coding pages can be a bit confusing at times

The customer service is next level with Main Event. [sensitive content hidden] and team do an amazing job at training and walking clients through how the software works. The software itself is a one-stop shop for event management with schedule management, event recaps, media and document libraries.

The back-end of the system from an administrative standpoint can be a bit confusing when you don't know what you're looking at.

Difficult at first! I am a marketing girl trying to learn a system that was clearly made by an engineer. But now, I am the pro in the office and we have been using it daily for clients now!

Support team is 10/10! I have biweekly meetings with them, and they help me out in a timely matter every time. They always take my feedback and make updates as well, which I greatly appreciate.

More qualitative data in the dashboards!

With MainEvent, my company was able to provide transparency and accountability of every activation and outcome. The dashboards and calendar allow clients access to the tour at anytime and kept my team aware of any significant hiccups while our team was on the road.

There were a lot of moving parts and it was very important to be able to keep track of things in real-time, which is where MainEvent’s recaps really stood out. Taking grills on the road for 10 weeks, and grilling with them for six hours a day comes with various hardships, and the tour managers had a lot of questions come up. As the need for data and analysis for clients grew, MainEvent helped me pull together statistics for CharBroil to show the success of the tour. One of the main things CharBroil wanted us to hit on was measurements (lead capture) and we were able to do this through the data collected via MainEvent’s recapping feature. The client could see the progression of the tour including: impressions, sales, samples distributed, and key learnings - which were captured via comment fields.

This was my first time using a product like this one for an event that I was responsible for managing. So, as far as I know there were not any least likable features that stood out. I thought the product as a whole was very beneficial and included everything the client and field managers needed to have access to.

MainEvent gives you one source of truth for collecting field marketing data. It eliminates the need to have multiple documents, spreadsheets, emails and gives teams more structure and control over their event data. By streamlining this information to one spot, you can in real time keep your KPIs updated for both internal and client teams. MainEvent also offers clients' a way to log in on their own and view approved recapping. This ensures transparency and overall organization between your teams.

It is easy to create events for field marketing and allows for many people in your organization to log in and view scheduled and completed events. The Brand Ambassador app gives your teams flexibility to schedule and assign events to particular BAs so that you can have one place for scheduling, assigning, and recapping events. Whenever we have had more features that need to be added, the MainEvent team is happy to scope out the project and work through specs and timelines.

There are a myriad of features within MainEvent which can be tricky to become a pro-user, however I do know that they have rolled out Zendesk which has a huge library of help articles for MainEvent which helps immensely.

The platform is easy to learn and understand compared to similar products, has great features with room for improvement as technologies evolve, and Network Ninja themselves. They are a great group of people, easy to work with and listen to feedback, as well as very responsive to questions or issues.

Parent Program/Project Customization, Management, Staffing, Recap Customization, Scheduling, Location Customization, Time and Expense Claims/Management, Portal/Mobile App availability.

Employee ratings, more administration level tools for support.

Overall the team is supportive, easy to work with, and solutions-oriented. I love their forward-thinking nature and communication style.

We use MainEvent (Network Ninja) for our field scheduling, time claim management, and reporting on a very large scale. I love that it all connects and the support that we get.

Sometimes updates cause things to go awry, but the team is always quick to jump in with a hot fix.

We have been working with MainEvent for over 10 years. I've seen many other sites come and go, and they can't seem to come close to what MainEvent has. You have truly thought of everything!

I love how easy the site is to use, but more importantly how it contains everything we need to manage our events from start to finish.

Sometimes the portal glitches and doesn't send our events out. It usually requires getting a developer involved, but our issues are usually resolved within 24 hours.

Fantastic! Second to none.

The entire platform is user-friendly. The features and functionality fit perfectly into my event service needs. My team uses the platform daily and loves the ease of data entry and pulling reports. Customer service is exceptional and very fast. All in all the best out there!

My experience has been wonderful and if I have had any questions or asks they always are addressed quickly.

The guys that own MainEvent are amazing

MainEvent allows us to organize our events, streamline the business and give our clients the data they need to process invoices etc. It’s a fantastic system for a high volume company.

The registration process of anything, there are currently too many steps

First class service at a low cost price and best in class performance and team to work with

Not only is the tool best in class but the team you will be working with is even better. Their ability to know your needs and deliver solutions in a quick inexpensive and thoughtful way is what makes them stand out from the competition.

Tough to answer as they react to any concerns immediately and resolve quickly which isn't required often.

The ease of use of MainEvent and being able to integrate it to our systems has been massive upgrade to our systems over the years. Working with the MainEvent development team has been a wonderful experience and they are always at the ready to lend a hand whenever needed.

Any requirement we have had, we've been able to work through with the MainEvent team.

for event management, it has all the necessary functionalities and needs for experiential and event marketing, including staffing, surveying, and scheduling. The platform has allowed us to be efficient with our event briefs and field communication and collaboration.

the ability to customize some areas for different purposes outside of event industry work.

The team has always been professional, helpful, and goes the extra mile.

Its planning, scheduling, reporting features, and dashboards make managing a program so much easier.

Implementation - it's very detailed work that takes time and effort. However, one you get past this phase, it becomes easy to use.

This product has worked so well for us over the years. The team was able to customize our sites to ensure our clients had everything they needed.

I wish there was an easier way for us to transfer over to the newer system, if you've been a long time customer without needed to rebuild everything.

One Centralized system for event calendar, results, reporting and inventory management

The exporting reports are very tedious. Nothing is super clean from like a viewing standpoint. Would be great to integrate with our brand so we could share views with leadership

Inventory Management, Scheduling, Staff Management, Customizable Portals, Limited Client Access

No complaints at this time. We are happy with the platform and the information it provides to our team and clients.

My experience was great. Even if we had challenges, the support team was right there to help us work through it.

The customer support and team has been amazing!

When making edits to events, some of the changes did not push through to the staff. They did not get the updated times for the event and did not work the correct shift.