We have been using NXG for many years and it’s a great asset to our organisation, we use it on a daily basis and it’s proven itself again and again. The Support Team are great! We have monthly catch ups to see how everything is going. They give great advice to help us. Take on any feedback we have

The NXG platform is a perfect solution that helps us to prevent risks to supplier payments from duplicates through to fraud. We manage our Master Vendor File regularly to remove duplication and also to monitor changes. We also use the Statement Rec module which saves a lot of time from manually reconciling supplier statements. I would highly recommend the statement reconciliation. The Reporting tools provides us with KPI reports not only on the usage performance but also actionable insights to where errors occur so we can improve processes in our systems and operations.

I have no dislikes of the system, but we would like the ability for more tool tips on the user interface.

We have possibly recovered the initial spend on the product by stopping the payments - we would have probably stopped it anyway but this was done at the onset

It was a tool that came in handy as i was looking for items to help with internal audit findings - We were rated very good and i was looking to improve ratings.Using this has captured duplicate supplier set ups ( with good reason) and highlights for us to check if correct . Duplicate payments and duplicate invoices if keyed incorrectly. Saving alot of manual work .We are also trialling the statement rec feature to see how much time it would save the team from carrying this out manually.

Getting it installed with upgrades or new version and having IT involved the process is complicated and delays on boarding

NXG Forensics are a great all round team to work with, from trainers to account managers.

The software picks up duplicate payments that internal controls within the ERP miss due to the use of a special character or a 0 instead of a O. The team at NXG are great to work with and they really do care about customer feedback, implementing change and improvements as a direct result of engaging with and listening to customers.

There can be a lot of false positive flags for potential duplicate payments.

Very positive, although I think we have no where near utilised many things that will help in the long term, but that, again, is for us to progress.

Despite a relatively short period of our using the software, the team at NXG have already taken on board development requests and actioned them quickly. The support, communication & training is very good

Unable to mass dismiss tickets. Not NXG's fault but relates to our system, we have unable to run files just before BACS extract so we have a risk window on items processed on the morning of exports.

We have been using NXG for many years and its a great asset to our organisation, we use it on a daily basis and its proven itself again and again

NXG or Fiscal as we call it, is the perfect way to prevent your company from paying duplicate payments, I as a user have been using Fiscal for probably 10 years as a Local Authority we have prevented many millions of pounds that is no exaggeration Fiscal as fully justified itself

To be honest I have no dislikes of the system, we have recently updated to NXG and it is very easy to use

Fantastic! We have used Fiscal for many years now, the product is constantly improving and making our lives easier in the AP world.

The overall simplicity of the product and ease of use for every module. The customer service is amazing also, they will always go above and beyond for you.

The supplier module, purely because we don't have much need for it.

Excellent product supported by a fantastic dedicated service during our long-standing working relationship.

Critical and dependable software relied upon to identify potential duplicate payments on a daily basis. Excellent results providing exceptional value for money.

Supplier/Vendor management functionality due to initial data cleanse volumes, however anticipate an improved UI once initial cleanse completed.

Very positive, helpful supportive staff through implementation. The product works as expected and is showing value for money.

The daily transactions review has already in it's first month prevented payments being released in error. It is very user friendly

Not being able to bulk dismiss is a bit time consuming

The quality of the technical documentation and the handling of queries and issues related to the implementation was of a much higher standard than we have experienced with other suppliers of software. Having a dedicated account manager and one that understood the needs and requirements made progress smooth.

A slight concern over the lack of alerting (via email) when issues occur with uploads, but this is apparently being addressed and is on the development roadmap. With such a large amount of applications that a business now utilise, alerting is important.

Very satisfied with the system it meets our requirements and is a step up from AP Forensics.

Identifies duplicate payment risks well. Easy to use system. Friendly and professional support from our contact Jodie

Includes cases that we don't need to check for duplicates

Great, any issues we have had, support have been brilliant at running through these & making us understand the system

Ease of use, the layout of the system is much more user friendly compared to previous system

Inability to easily see all Risks like before. Own piece of mind knowing the system is checking everything.

Good quality customer care, and informative officers always willing to help

quick easy system to use to identify duplicated payments

Reporting tools could be better although we do now have access to an improved reporting dashboard

I like how quick it is to import data and analyse each upload to find transactions that need further investigation

Due to the volume of features avaliable it can be a little hard to navigate, but the support team are great!