Midigator
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Most Helpful Reviews for Midigator
1 - 5 of 26 Reviews
Aaron
Verified reviewer
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Very happy we started using Midigator when we did.
We have been using Midigator to help with chargeback issues during these difficult times. Logistics has proven to be difficult during Covid and I am happy we have tools like Midigator to help.
PROSThe platform itself is very easy to use and effective.
CONSI wish there was more flexibility with the pricing.
Vendor Response
Thanks for your feedback! We look forward to continuing to improve based on your recommendations.
Replied January 2022
Javan
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Best CB monitoring service ever!
It's been a very positive experience overall. Working with midigator has been extremely easy and whether it's the custom reports they share with me, or their customer support team getting back to us asap whenever we have a question - they cover all bases.
PROSThe ability to find and fight chargebacks efficiently.
CONSThat it took me so long to find in the first place.
Reason for choosing Midigator
Because it looked and felt more professional.
Vendor Response
Thank you for being a client! We look to continue to provide the leading chargeback management software and client support you've come to expect from Midigator.
Replied October 2021
Mith
Food & Beverages, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Test before subscribing!
The way they market themselves and achieve business goals!
CONSIt's an oversell, you have really research a lot, do multiple combinations before you can come near to achieving your business goals.
Vendor Response
We are very sorry to hear that your experience hasn't lived up to your expectations. Many of our clients rely on our solutions daily and are extremely satisfied. We'd love for a chance to address your concerns so that you are as well. We've reached out to see how we can improve our services for you, but weren't able to get in touch. Please let us know if you want to discuss this further, we're happy to help!
Replied January 2022
Nick
Computer Software, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Expertise and Service
Midigator gives us access to all of the latest programs and services related to Chargebacks. They are always on top of the latest news and have deep insights into what the industry is doing and what is coming next. We have always had great service and communication with the team at Midigator.
PROSIntegration with Midigator is easy and once it's established you have access to their full suite of services and reporting without any additional development effort.
CONSHonestly I don't have anything negative to say about the company or their services.
Reasons for switching to Midigator
We initially integrated directly with Ethoca and Verifi to manage alerts. Then when the companies each introduced additional offerings that required new integrations we decided to find a solution that would handle it all in a single integration. We then handed off the chargeback representments that we were doing manually to their system and realized a significant cost savings and win rate.
Vendor Response
Thanks for your feedback! We look forward to continuing to provide the excellence you expect from us.
Replied January 2022
Jason
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Midigator keep us going strong
I love the ease of use of the dashboard, as well as the integrations with our CRM. What used to be a tedious task with marginal results has effectively turned into a money-making part of our business, fighting fraud and chargebacks. We've never been more profitable, and Midigator is a big reason.
CONSI guess the one thing that would be nice is to see a full review of each chargeback fought, but perhaps that's not even available. That's all I have!
Reasons for switching to Midigator
Jeremy Keith.
Vendor Response
Thanks for your feedback! We look forward to continuing to improve based on your recommendations.
Replied January 2022