We have been using Midigator to help with chargeback issues during these difficult times. Logistics has proven to be difficult during Covid and I am happy we have tools like Midigator to help.

The platform itself is very easy to use and effective.

I wish there was more flexibility with the pricing.

It's been a very positive experience overall. Working with midigator has been extremely easy and whether it's the custom reports they share with me, or their customer support team getting back to us asap whenever we have a question - they cover all bases.

The ability to find and fight chargebacks efficiently.

That it took me so long to find in the first place.

The way they market themselves and achieve business goals!

It's an oversell, you have really research a lot, do multiple combinations before you can come near to achieving your business goals.

Midigator gives us access to all of the latest programs and services related to Chargebacks. They are always on top of the latest news and have deep insights into what the industry is doing and what is coming next. We have always had great service and communication with the team at Midigator.

Integration with Midigator is easy and once it's established you have access to their full suite of services and reporting without any additional development effort.

Honestly I don't have anything negative to say about the company or their services.

I love the ease of use of the dashboard, as well as the integrations with our CRM. What used to be a tedious task with marginal results has effectively turned into a money-making part of our business, fighting fraud and chargebacks. We've never been more profitable, and Midigator is a big reason.

I guess the one thing that would be nice is to see a full review of each chargeback fought, but perhaps that's not even available. That's all I have!

Midigator allowed us to use the automation and free up people to do other tasks rather than chasing chargebacks.

The automation is awesome and the service is set up so you can basically worry about other things knowing Midigator has your back.

Nothing to complain about it works great.

There is seldom any problems with midigator. If there is ever a concern or issue, their customer support is right there and on top of it.

The interface with this software is extremely user friendly. It is easy to set up your own personalized template to ensure all the required information for a chargeback case is concise and ensures that your company can organize all the necessary evidence to make a strong case. The software also has a great layout to view all your personal statistics and history of fighting chargebacks. The prevention flow also helps save time with fighting cases.

Sometimes the layout of each case gets disorganized with the occasional glitches.

I'd say neutral so far. It's helped us locate and prevent a few chargebacks, but hoping that ramps up as we process more transactions.

Dashboard to respond to chargebacks across multiple MIDs.

The onboarding experience seemed long and a little more drawn out than I'd like. Not all features work fully. The Prevention notifications are easily mistake-able for Chargeback notifications (similar formatting).

It has helped get our charge backs more organized.

It is a good place to keep all your charge backs if you work with multiple clients/MID's.

You have little time to respond and the hard copy doesn't arrive til it is either due or almost due.

Great platform and service for saving money on chargebacks

being able to forecast chargebacks for the month have been great.

Sometimes the portal doesn't seem to pull the proper stats from my CRM- Konnektive. Also I would like to be able to setup auto triggers for mids with high chargeback forecast

The reason why I highly recommend Midigator is actually because of the level of care and help provided by our contact, [SENSITIVE CONTENT] The software/portal is good to, but [SENSITIVE CONTENT] has driven our implementation no matter how difficult or complex it got. And she has spent so much time helping us, even when it's not always something that makes Midigator more money. That level of support is unmatched and is why we want to build this relationship with Midigator.

I like the dashboards and simplified layout that has sections for each of the types of things that Midigator handles for us. It helps keep a good grasp on how things are going and the impact that Midigator is having on our business.

I don't like that the CB Rates shown are not the CB rates shown or calculated using the transaction counts in the processor portals. Instead our CRM transaction data is used and I'm not sure why since it's less accurate due to a time lag.

We have realized a great benefit since the automation allows us to put people into other roles rather than chasing chargebacks. It's a huge timesaver.

The automation is the best part for us. Once the service is set up you can basically just worry about other things knowing Midigator is working for you in the background.

I have no cons at this time since the product works well. Nothing to complain about at all.

The web based access that make it easier for the user to operate it from anywhere without any hassle.

Reporting seems to be very limited. There should some customization in the reporting required based on the merchant.

Midigator saves a lot of time jumping around to different merchant accounts, and it's simple enough to use that anyone can be trained to utilize the platform.

Midigator aggregates disputes to a single sortable list so that they can be prioritized and addressed.

My biggest quality-of-life issue with Midigator is that sometimes load times are slow enough to be noticeable, which matters most when there's a lot of work to complete. I would also like the option to store and access templates to fill out routine forms more quickly.

This software is fantastic now. Before, I had to log in to two different software, but now both platforms are combined in one Mitigator software, which works great now.

I don't find any issues till now. If any issue will contact with customer service

I love it. It's very efficient, easy, helpful and understandable.

Its a very easy function to use. I have used other programs and it will not have the tools that Midigator provides to make my job smoother.

Sometimes it freezes or system goes down.

I process Refunds for the Merchants back to the Consumer. Overall the system/CRM works great.

Ease of use. Never times out. Easy to read. Has all available information!

Our work requires a Chargeback option to choose from.

Generally it is very simple and clear and the reps are always available for assistance.

Software very user friendly with most information/reports needed readily availabale

The information provided is not always alsways helpful in locating an order and sometime we have to bypass items. We have done some minimal programming to adapt.

Overall it is software that gets the job done, but nothing spectacular.

Software was easy to use once set up and getting around inside the software was simple and self explanatory.

Expensive and reporting is a bit antiquated. It will tell you high level numbers but don't expect any analysis or deep dive.

Overall pretty good. We had some initial road bumps getting it setup and it showing the wrong data but we got it all resolved.

I like that once it's setup, it's pretty set it and forget it.

I wish there were something showing it was actually working. I'm basically trusting that I'm getting an ROI but really have no idea so it's hard to see the value. And more details maybe would be good so we could deep dive easier when issues come up.

I like that everything is in one system.

Takes forever to import from Merchant accounts

Easy to use, fast and responsive support.

I feel that there is a need for customer support that is EU based.

The team has been extremely helpful. I've always been assisted timely when I have encountered questions.

Prevention alerts are really useful. If your company deals with a high volume of payments, you surely need Midigator to have a heads-up and resolve possible disputes.

That I don't get alerts for Order Insights.

So far things are working great. When I have questions I get a response almost immediately from the support staff. They are willing to get on the phone and walk you through the steps to ensure you are doing the alerts correctly.

I have been using this website for awhile and I enjoy being able to go in and see the past alerts that have been completed, then navigating to the new alerts. It is easy.

I am not able to change a response if I make a mistake.

Simple integration and responsive support

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