Cognito Forms

RATING:

4.6

(84)

About Cognito Forms

Cognito Forms is a cloud-based software that enables businesses to design, publish and manage a variety of forms. The platform includes a drag-and-drop form builder, which allows users to create and embed personalized forms with custom layouts into existing websites to capture client and other information. Cognito Forms enables organizations to automate cost calculation, compare dates, capture electronic signatures and add conditional logic to hide or display specific sections across forms. It offers a host of features such as data encryption, entry sharing, data merging, confirmation management, HIPAA compliance, folder permissions, email notifications, and more. Additionally, managers can monitor marketing campaigns, optimize forms and gain insights into user per...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Cognito Forms Pricing

Individual plan is free for one user and 500 entries/month. Pro: $15/month for 2 users and 2,000 entries/month. Team: $35/month for 5 users and 10,000 entries/month. Enterprise: $99/month for 50 users and unlimited entries. Additional users for $5/user/month.

Starting price: 

$15.00 per month

Free trial: 

Available

Free version: 

Available

Easily Build Powerful Forms | From simple surveys to complex registration forms. You can create the forms you need in just minutes with our easy-to-use form builder.  Collect data, accept payments, and create powerful workflows to automate your business.
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Cognito Forms Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Cognito Forms

1 - 5 of 84 Reviews

Ashley

2 - 10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

Love this software

User Profile

Mike

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Underlying principles they are following are right on.

I was able to build a form - with no coding knowledge - that I have been dreaming about for years. I am now able to present only the information to my clients that is relevant to them and drastically reduce the amount of time they have to spend reading and filling out the bankruptcy questionnaire. For instance, imagine asking a client "how many vehicles do you have" and then having to do it the old way and tell them to "include and additional sheet for each extra vehicle" Now, with repeating sections, I can ask "Do you have a vehicle"? If they say "yes", a repeating section pops, and they can enter the information for as many vehicles as they want. if they don't have a vehicle they won't have to read another word about vehicles. The more variable the potential information is, the more mileage you get out of conditional logic and repeating sections. I don't want any other bankruptcy attorneys to find out about Cognito forms. I want to maintain my edge! Using the palm pilot, iphone, analogy. Everybody knew for a long time what they wanted a hand held device to do and they got all excited about the palm pilot more for its promise than its reality. You had to have the little stylus, use the new little language, etc. It just wasn't actually useful yet. I feel that way about most form builders compared to Cognito. They have had a lot of promise but not a lot of delivery. Cognito delivers something that is usable without having to twist and turn and try to imagine it doing what you would really like it to do. Anybody (who couldn't do the rubix cube) that ever wished that when the client answers "yes" to this question that this other question will pop up, is finally going to get their wish when they sign up with Cognito. You may have noticed tons of businesses still use paper forms. For client oriented businesses, Doctors, CPA's, Attorneys, etc. the form and the ability to make it easy to fill and dynamic, and the ability to actually use the captured data without reentering stuff from printed forms is a fundamental long standing issue and opportunity that until now only had a palm pilot solutions. The solution to the form problem can enhance everything the business is doing. The ability to include links to help text, payment options, conditional logic, repeating sections, etc. could finally move people to actually get the value from form builders that we have all been dreaming about for years.

PROS

Many form builders make it difficult to pack a lot of information in the smallest space possible. They get all big and fluffy. Filling out the completed form feels either like a full blown software experience like using Turbotax or like trying to tack balloons to a board in a light breeze. Cognito forms feel tight, light,compact, intuitive and the perfect extension of the paper form you are trying to replace and make dynamic. The forms look like a nice clean paper or fillable pdf, only online. Others also make conditional logic feel like programming. This is the genius of Cognito forms from my perspective. They are in a class with "Butler for Trello" in terms of conditional logic. I have been dreaming of such a form builder to make my "ultimate, online bankruptcy intake form" for years now. It just didn't exist. Now it does. And it appears it will be getting better and better. I could have nightmares about them potentially going out of business or going a different direction with the product. It's that good and that unique, and that on target. Choosing to make the builder and forms sleek, compact and pdf-like, and solving the conditional logic gap makes other form builders feel like using a pal-pilot while Cognito is an iphone. I look forward to exploring what I can do with the back end and integrations with Zapier and my other programs, but I am quite certain I have found the form builder that is the "Trello" of the form building world.

CONS

The builder has a "preview" function, which is great, but I love, love, love, how I can send the actual form link to myself and open the form on one monitor and the builder on the other and see exactly what the bankruptcy client will be seeing and just refresh to see my changes. I admit. I just like looking at it. It looks so good compared to the competition. I like looking at that crisp compact form on my screen. Its like driving a honda or toyota compared to an old 1970's buick. The builder itself is so intuitive and comfortable to work with. It doesn't fight with you or leave you wondering what to do next. But... I am supposed to mention an issue or "con". I love how I can refresh, but it may be that my form is getting pretty large and has tons of conditional logic going on, but a couple of times when I have attempted to save it sits and spins and especially when I have attempted to apply conditional logic to a question stating "when question A is "Yes" Show questions B,C, and D, for instance. it takes quite a while to pull up the interface. If the servers are overwhelmed, then by all means, investors, get them some money. We need more servers!! Also, it would be nice when dragging and dropping fields if there was an undo button. When you accidentally drop a field inaccurately it can be hard to move everything back into place. I have learned to cut and paste instead of drag and drop. Cognito. I Love you. You make my life complete!

Vendor Response

Wow! Thank you so much for your review, Mike. We appreciate that you took the time to leave such thoughtful and thorough feedback, and we're glad to hear that you're enjoying Cognito Forms. :) Regarding your save issue: if you continue to notice problems with your form saving or loading in the builder, please don't hesitate to contact our support team: https://www.cognitoforms.com/supportrequest/

Replied May 2018

Peter

Legal Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

The Best software for the price

Overall, from several other competitors they had the best functionality and reliability .

PROS

The software is definitely the best for the price and very easy to use. Overall, the functionality is great

CONS

There are a few minor bugs that i run into from time to time, but customer service has been great in addressing these issues and letting me know what to do so i dont run into the same issue again.

Reason for choosing Cognito Forms

Price, reliability and functionality. We liked Formstack but it was really expensive for essentially the same functionality We also liked Jotforms design and functionality but based on the reviews it was not very reliable.

Reasons for switching to Cognito Forms

We began using PandaDoc for our Questionnaires and Agreement forms. It's great for the agreement forms but terrible for long questionnaires. We were getting a lot of complaints on the questionnaires when we used PandaDoc.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2018

Terrible Terrible Terrible

None.

PROS

I liked the fact that the forms were clean looking and you could customize the forms to your liking.

CONS

They shut your form down instantly if it is reported without even investigating thus putting the burden on the customer. I mean as soon as you hit submit on the abuse report I received an automated email stating my form was shut down due to a violation. I know because I tested it out. What about some child playing around on your site or a competitor even. They also won't let you collect credit card info unless you are using their payment processors. Talk about monopoly. I will be using their competitor from now on.

Ali

Facilities Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Cognito forms

Experience has been great and we will be recommending this to our network of clients.

PROS

The ability to create new forms and to have these forms separated and the ability to receive feedback from our contractors or in an emergency send the link and receive feedback from a tenant dealing with an urgent issue in the property and the video call tool we use does not work and we are able to see images and videos to be able to assist with the images and videos we have sent. Also the emails received via our email to remind us as dealing with many other issues can be hard to keep up but cognito forms is great overall and we could not do without it.

CONS

There is not a single thing we have come across that we do not like and this is a crucial tool for our business.

Reason for choosing Cognito Forms

Cognito was our first choice and we did not look at other alternatives but have since looked at others and Cognito forms would be our choice due to the ease of use.