About Cognito Forms

Cognito Forms is a cloud-based software that enables businesses to design, publish and manage a variety of forms. The platform includes a drag-and-drop form builder, which allows users to create and embed personalized forms with custom layouts into existing websites to capture client and other information.

Cognito Forms enables organizations to automate cost calculation, compare dates, capture electronic signatures and add conditional logic to hide or display specific sections across forms. It offers a host of features such as data encryption, entry sharing, data merging, confirmation management, HIPAA compliance, folder permissions, email notifications, and more. Additionally, managers can monitor marketing campaigns, optimize forms and gain i...


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Supported Operating System(s):

Web browser (OS agnostic)

63 Reviews of Cognito Forms

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(44)

44

4 stars

(16)

16

3 stars

(0)

0

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 63 results

October 2020

User Profile Picture

Olga from langforum.pro

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

An effortless, beautiful and effective way to create splendid contact forms

It is just amazing! Stylish, elegant, innovative, useful, user-friendly, secure, adaptive, responsive! Cutting-edge and easily accessible. An effortless and meaningful way to make any landing page better.

Pros

Well, it is just amazing! Innovative. Cutting-edge. Secure. Elegant. I have been looking for a great tool to keep in touch with my customers, and it was not that easy because one of my landing pages was created on pure html (I did not use any CMS), that's why it was quite challenging to find anything suitable. I needed something to insert into my html code in order to have an easy, convenient, comfortable, effortless, efficient and accessible way to communicate with my customers. Firstly I tried to use some survey forms, but they were expensive, and their "thank you" page looked misleading which caused problems, besides survey forms let my customers use them only once. It was absolutely inappropriate and I had to look for a better way for getting feedback and appointments. I am as happy as a lark to have such a great contact form on my landing page. I have uploaded my logo and my background for this form, created a link of the form and added this link to my landing page, by using a nice, neat and beautiful button (created on my own) which, as soon as the customer presses the button redirects them to the contact form. There are some additional ways of integration, but I have not tried all of them yet. Thank you, guys, Cognito Contact Form is the best contact form I have ever tried!

Cons

Well, it would be great if there were some integration functions like "redirecting to Cognito Forms + having your own domain link". You know, sometimes some web-page owners desperately need integration but they don't have enough space on their pages to insert additional scripts or codes over there. Do you have such a function? Maybe I did not search carefully enough?

Reasons for Choosing Cognito Forms

Well, I have not tried out Google Forms, but there was some idea that I could use them for my purposes, but then I understood that Cognito Forms is the best because they provide an elegant, affordable, beautiful and meaningful way for getting my guests' and clients' feedback, ideas, questions, suggestions, offers and appointments.

Reasons for Switching to Cognito Forms

I did not actually need a survey form, I needed a contact form, but survey forms was the first solution I tested. Survey Forms are cool for specific purposes, but are not useful in my case.

June 2021

Kerrie from Beautifully Strong Productions

Company Size: 2-10 employees

Industry: Events Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2021

Builds great forms for event registration and archiving is great to have

I have used Cognito for over 5 years and I like more about it than I dislike. Our clients love how easy it is to fill out, submit and pay, until they cannot pay because the form does not redirect. This happens about 30% of the time. I am sure there is something in the background causing this to happen but there has not been any assurance from Tech Support that it will ever be a priority to try to resolve.

Pros

I love how easy it is for us to build forms for registrations for events, online contests, RSVP documents. Our business needs to be able to collect information we can then export into our email program and it is an easy process with Cognito. Love the option to customize the forms - wish it offered more fonts, and more options to make forms visually appealing.

Cons

My only complaint is the failure of the form to redirect to the payment processing website. Since we use this to process registration and payments - this has me looking for other Software programs that will eliminate this problem. Tech support was no help - not that I was able to talk to a human being. All over email and offered explanations that did not offer any solution to fix the problem.

Reasons for Switching to Cognito Forms

Like the options offered by Cognito to customize the forms and amount of uploads we could do for our photo upload needs.

July 2019

James from SoCal STEM

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Terrible Customer Service.

I would have been better off using Google Forms/Sheets.

Pros

What I will like best is no longer using them and receiving notification emails without the ability to view any forms.

Cons

I figured out the issue with the help of someone who does not work for you. You were sending notifications to an email address which is associated with a different account that does not have access to the forms, so there was nothing for me to see. One would think you might be able to see that on your end. I was, after all, communicating with you from an email address that is not for the account receiving the forms. All you do is keep telling me to turn off notifications on my account, but that would do NOTHING to stop the notifications because they were coming from another account entirely. How is it that nobody looked to see that there are no forms for which I should have been receiving notification? And I'm supposed to trust my client's information and important documents with your company? I can only imagine what the ordeal would be like if there was a problem bigger than receiving ghost notifications. I've been going around in circles with multiple representatives without any real help on an issue that should have been extremely simple had someone taken the time to do anything except type in a canned response without doing even a little research into the problem. I can delete my account and STILL receive these notifications for forms I cannot access from this email address. I'll make a note to follow your customer service procedures and follow-through if I ever want to kill my business. A customer cannot speak to a live person? Honestly? Terrible customer service.

September 2021

Ian from Cardium Outsourcing Ltd

Company Size: 11-50 employees

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Couldn't do without Cognito now

very positive experience, it has made life a lot easier

Pros

We've been using this a couple of years now and has made our business sign up process so much more professional for our customers and has enabled us to capture customer details in spreadsheet form for import into other applications

Cons

Had a few issues initially with the forms not fitting onto our web pages but the support was excellent and told us what to change on our web site. Occasionally get customers not seeing the submit button on mobile, but not tested this myself

Reasons for Switching to Cognito Forms

Signnow is a great product but wasn't the right tool for this job. We still use it for signing quotes.

June 2021

Peter from Rehmani & Associates

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

The Best software for the price

Overall, from several other competitors they had the best functionality and reliability .

Pros

The software is definitely the best for the price and very easy to use. Overall, the functionality is great

Cons

There are a few minor bugs that i run into from time to time, but customer service has been great in addressing these issues and letting me know what to do so i dont run into the same issue again.

Reasons for Choosing Cognito Forms

Price, reliability and functionality. We liked Formstack but it was really expensive for essentially the same functionality We also liked Jotforms design and functionality but based on the reviews it was not very reliable.

Reasons for Switching to Cognito Forms

We began using PandaDoc for our Questionnaires and Agreement forms. It's great for the agreement forms but terrible for long questionnaires. We were getting a lot of complaints on the questionnaires when we used PandaDoc.