About Cognito Forms

Cognito Forms is a cloud-based software that enables businesses to design, publish and manage a variety of forms. The platform includes a drag-and-drop form builder, which allows users to create and embed personalized forms with custom layouts into existing websites to capture client and other information.

Cognito Forms enables organizations to automate cost calculation, compare dates, capture electronic signatures and add conditional logic to hide or display specific sections across forms. It offers a host of features such as data encryption, entry sharing, data merging, confirmation management, HIPAA compliance, folder permissions, email notifications, and more. Additionally, managers can monitor marketing campaigns, optimize forms and gain insights into us...


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Supported Operating System(s):

Web browser (OS agnostic)

55 Reviews of Cognito Forms

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(13)

13

3 stars

(0)

0

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

October 2020

Olga from langforum.pro

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

An effortless, beautiful and effective way to create splendid contact forms

It is just amazing! Stylish, elegant, innovative, useful, user-friendly, secure, adaptive, responsive! Cutting-edge and easily accessible. An effortless and meaningful way to make any landing page better.

Pros

Well, it is just amazing! Innovative. Cutting-edge. Secure. Elegant. I have been looking for a great tool to keep in touch with my customers, and it was not that easy because one of my landing pages was created on pure html (I did not use any CMS), that's why it was quite challenging to find anything suitable. I needed something to insert into my html code in order to have an easy, convenient, comfortable, effortless, efficient and accessible way to communicate with my customers. Firstly I tried to use some survey forms, but they were expensive, and their "thank you" page looked misleading which caused problems, besides survey forms let my customers use them only once. It was absolutely inappropriate and I had to look for a better way for getting feedback and appointments. I am as happy as a lark to have such a great contact form on my landing page. I have uploaded my logo and my background for this form, created a link of the form and added this link to my landing page, by using a nice, neat and beautiful button (created on my own) which, as soon as the customer presses the button redirects them to the contact form. There are some additional ways of integration, but I have not tried all of them yet. Thank you, guys, Cognito Contact Form is the best contact form I have ever tried!

Cons

Well, it would be great if there were some integration functions like "redirecting to Cognito Forms + having your own domain link". You know, sometimes some web-page owners desperately need integration but they don't have enough space on their pages to insert additional scripts or codes over there. Do you have such a function? Maybe I did not search carefully enough?

Reasons for Choosing Cognito Forms

Well, I have not tried out Google Forms, but there was some idea that I could use them for my purposes, but then I understood that Cognito Forms is the best because they provide an elegant, affordable, beautiful and meaningful way for getting my guests' and clients' feedback, ideas, questions, suggestions, offers and appointments.

Reasons for Switching to Cognito Forms

I did not actually need a survey form, I needed a contact form, but survey forms was the first solution I tested. Survey Forms are cool for specific purposes, but are not useful in my case.

December 2019

mark from Wayfare Accounting

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2019

I love it- it's much easier than Jotform

Really great- I switched over from Jotform and it's saved me a lot of time and money. I appreciate how easy it is to use and I haven't run into any bugs so far.

Pros

It's very easy to use and they give a great free trial so that you can test it out before purchasing it. The security was great, the payment processing is easy to set up, and the form building itself is all quite intuitive.

Cons

I'm still exploring the product a bit more, but I think the cost of custom PDF's is quite high, but that's an auxiliary service. I also would like a bit more options/templates for the layout of the forms when it comes to aesthetics.

Reasons for Choosing Cognito Forms

Pricing, recommendation from colleague

Reasons for Switching to Cognito Forms

There were too many bugs and it just kept having issue after issue.

December 2020

Doug from Story Dynamics

Company Size: 1 employee

Industry: E-Learning

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

Essential features and great support!

See above. I'm a huge fan!

Pros

I need a forms platform that will allow me to do complex calculations based on customer input. For example, I need to survey students from around the world, to know which time slots they are available to attend a course. Based on that survey, I set up three or more "sections" of people who can attend during a given time slot. The problem in this use case is this: I need to know when folks can attend a class in my time zone - but, of course, they need to know the time where they live (not where I live). The ideal solution is to have customers enter their time zone, and then see the times I'm available (which I enter in New York time) converted "magically" into their time. I don't know of another forms service that allows the kind of complex calculations necessary for this around-the-world communication about time. Sure, if you're communicating with professionals who are used to translating from one time zone to another, you can probably ask the professionals to do the translating of time zones. But I'm dealing with low-tech customers. So finding Cognito Forms has made it possible for me to reduce the amount of time I spend translating time zones by a factor of 10! Even the robust capabilities of Cognito Forms wouldn't be enough to make them excellent, though, if it weren't for their stellar tech support. My use case required the tech staff to stretch their skills - which they did generously and effectively. I can't get over how much useful work they did on my behalf!

Cons

If I had my way, the time zone translations would be better supported by the calculation engine. But I was able to compensate for that lack - with the able and willing help of the support staff.

Reasons for Choosing Cognito Forms

Three reasons: 1) capabilities; 2) affordability; 3) willing and knowledgeable support!

Reasons for Switching to Cognito Forms

This was the first software that allowed me to automate the time zone translations! That has saved me dozens of hours of work for every course I offer!

July 2019

James from SoCal STEM

Company Size: 2-10 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

July 2019

Terrible Customer Service.

I would have been better off using Google Forms/Sheets.

Pros

What I will like best is no longer using them and receiving notification emails without the ability to view any forms.

Cons

I figured out the issue with the help of someone who does not work for you. You were sending notifications to an email address which is associated with a different account that does not have access to the forms, so there was nothing for me to see. One would think you might be able to see that on your end. I was, after all, communicating with you from an email address that is not for the account receiving the forms. All you do is keep telling me to turn off notifications on my account, but that would do NOTHING to stop the notifications because they were coming from another account entirely. How is it that nobody looked to see that there are no forms for which I should have been receiving notification? And I'm supposed to trust my client's information and important documents with your company? I can only imagine what the ordeal would be like if there was a problem bigger than receiving ghost notifications. I've been going around in circles with multiple representatives without any real help on an issue that should have been extremely simple had someone taken the time to do anything except type in a canned response without doing even a little research into the problem. I can delete my account and STILL receive these notifications for forms I cannot access from this email address. I'll make a note to follow your customer service procedures and follow-through if I ever want to kill my business. A customer cannot speak to a live person? Honestly? Terrible customer service.

October 2019

Budi from PT. Berlian Sistem Informasi

Company Size: 501-1,000 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2019

Cognito forms is the best forms application

Cognitoforms already fulfilled our requirement to make form input activity more simple with spesific validation related to calculation, advanced formula, date validation, table entry, duplicate entry, custom error message and approval mechanism

Pros

- complete validation before and after input event - form approval possible to be conducted - integration with Ms Flow and Ms Sharepoint enriched its functionality - response output is very complete when we use section and table - with calculation and logic function, brings cognito forms into smart forms. - custom error message - advanced formula editor - custom and complete email notification - easy form submission setting - custom output fields to be displayed

Cons

- webhooks integration is against with our IT security policy and we should find another way to perform integration and we using Ms Flow integration

Reasons for Choosing Cognito Forms

As we compare to all candidates, only cognito forms which met all of our requirement

Reasons for Switching to Cognito Forms

How to find form application which can fulfilled all of our requirement