Docupilot
About Docupilot
Awards and Recognition
Docupilot Pricing
Starting price:
$29.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Docupilot
1 - 5 of 43 Reviews
Don
Verified reviewer
Fund-Raising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great product. Amazing Customer Service.
I can't recall getting this high quality customer service from any provider in any field. It's refreshing.
PROSI stumbled onto Docupilot while looking for alternatives for our startup. Our effort is a bit complex but Docupilot was able to deliver everything we needed. The product is fantastic - reliable, versatile, and at a great price. We're completely satisfied with the product but the customer service is just incredible - seriously unbeatable. I had questions or needed help multiple times a week at some points. Unfailingly, they've gone way above and beyond to help us meet our goals. They've also reached out to others beyond their company to collaboratively help solve problems we encountered. For most of this period, they did all of that while I was still using their free version! They are patient, respond quickly, and will do what it takes to deliver. We are close to launch and it never could have happened without the top notch team at Docupilot. A special shout out to Rohit who provided immeasurable help every step of the way.
CONSI thought the product had limitations at different points, but in every case it was because of my own lack of familiarity with the capabilities of Docupilot. I would ask if something could be done with the product and expected a "no" but the answer was always yes. We encountered a lot of obstacles but Docupilot overcame every one of them. I was surprised but grateful.
Reason for choosing Docupilot
We looked at lots of alternatives. I liked the pricing for Docupilot compared to the alternatives, and they were quick to respond and follow up with me. We will stay with Docupilot because the product delivers consistently, is incredibly versatile, and the customer service is unbeatable.
Craig
Aviation & Aerospace, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent Customre Service
Docupilot has some of the best customer support I have ever experienced. We have asked them what we think are complex questions, assuming the ask would not be possible. Each time they have responded with code/processes that work perfectly for us.
PROSDocupilot is easy to use and feature rich. Highly recommend this product for those who need output from complex business processes and data.
CONSsome competitors have easier to read html editor
Reason for choosing Docupilot
This product was equally as feature rich as the competitor we were using. It was more cost-effective, but the customer support is what sets them apart.
Reasons for switching to Docupilot
This product was equally as feature rich as the competitor we were using. It was more cost-effective, but the customer support is what sets them apart.
Alex
Performing Arts, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Really enjoying Docupilot
Ease of use, automation integration to other platforms, and speed.
CONSSometimes extra clicking is involved which isn't necessary. It would also be great to have more detailed / step-by-step API documentation.
Reasons for switching to Docupilot
Found Documint too difficult to use
Nic
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Best Move We Made
Wonderful and refreshing. I wish we had begun looking for an alternative months and months ago.
PROSThe feature set is comparable with other leading online document creation software we have used. The BEST element and 90%+ of our decision to switch was the customer care & support. Available when we needed and hand held us through any onboarding issues and queries we had. They had no idea that I was basing my decision to move 10,000+ merges a month on their support replies - but they aced it and we have moved 2 businesses so far, and will be moving a third next month.
CONSNo able to edit the document on the platform, instead editing in Word on your desktop and then uploading. Adds a little time to, but only minutes and not an overall distraction.
Reason for choosing Docupilot
CC & Support
Reasons for switching to Docupilot
Support, reliability, price, but 90% of decision was based on support. Abysmal from Formstack and amazing so far from Docupilot.
Alex
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
One day to setup, years to enjoy
I felt like they do care about their customers and they do genuinely want to help and provide a great service. Even when my initial decision was not to proceed (due to inntegration that I needed was not there) - they didn't give up - they followe up, they worked on it, they made it better and now they have me on-board for years to come, for sure!
PROSPrice plans are well structured and suitable for variaty of businesses and cases, so - thank you for that. Support is outstanding - they have develoepd new custom integration that we needed in a matter of days and provided outstanding documentation that is easy to follow. Very simple and intuitive interface
CONScould not find "About Us" page, as I wanted to learn about the team behind :)
Reasons for switching to Docupilot
They recently had a very aggressive price increase, which was 3x times the original subscription. I have never experienced anything like that with any other vendors. Price increases are common and expected from time to time, but their aggressive approach made me to look for an alternative - not because I was desparate to save a few bucks, but because I felt this was very unfair and I didn't want to support them anymore.