About ePACT


ePACT is cloud-based camp management software designed for recreation departments, YMCAs, communities/municipalities and sports associations. The system helps users manage emergency information of students/participants on electronic forms. Key features include data collection, waivers and consents, omnichannel messaging and reporting.

ePACT allows users to meet legislative requirements and compliance in exchange and access of medical and contact details by staff and families. Additionally, families can use their online accounts to quickly communicate with staff when in crisis, accept waivers with date-stamped e-signatures and IP address, sync records before entering offline modes and more. The platform protects families’ information with SSL encryption, firewalls, anti-virus, phishing and email fraud protection and other privacy breaches.

Additionally, ePACT provides mobile applications for Android, iOS and Blackberry devices, further allows users to manage their business activities remotely.

Services are offered on a yearly subscription basis that includes support via online messaging.



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Supported Operating System(s):

Web browser (OS agnostic)

88 Reviews of ePACT

Average User Ratings

Overall

4.56 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(52)

4 stars

(33)

3 stars

(3)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 88 reviews

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September 2018

Molly from City of Boulder Parks and Rec

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

September 2018

EPACT SOFTWARE CITY OF BOULDER COLORADO REVIEW

Overall experience is good. I love the quick responses I get from anybody I email so that is very nice!

Pros

-I love that we are saving so much paper
-I run multiple camps so Epact is awesome that parents only have to fill out the paperwork once and it transfers to each camp
-I feel it is easy from a parents standpoint and admin to use
-Everything is right in one app where you need it to be
-The app function is awesome and really easy to use
-Overall I feel its a great software

Cons

-I really do not like that when a form is outstanding because it is missing certain info that the admin still cannot view it. This is really hard for us when parents are telling us they filled everything out and cannot figure out what they need to do to make it complete and we cannot view it to see what they are missing so we cannot guide them anywhere but the helpdesk. It also is hard when we get audited by licensing that we cannot view anything in that kids file.
-There are certain pieces of information that our licensing dictates for us to have on the forms and when there are additions that we have to add to epact they can only add it as a waiver. When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing. An example for this is, I needed parents work names, phone number and addresses to be added to the parent info section, that was added but not required so they added a waiver for parents to sign that they added that info but they never do, they just sign off on the waiver that they did.

Response from ePACT Network of ePACT Network

Replied September 2018

Thanks for taking the time to leave us a review, Molly! We understand that it can be a challenge to support families with their ePACT forms when you can't see the details that are missing. However, the privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We are looking at ways to make it easier for parents to identify what information is missing as they're working through the form. We're also working on fixing the contact information section too, so stay tuned for more details. We'll pass both of your comments on to our Product Team as this is really valuable feedback for us. Thanks again and please don't hesitate to let us know how we can continue to support you and your department!

January 2019

Amanda from YMCA of Greater Vancouver

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Great for Child Care, Camps and Afterschool Programs

My overall experience with ePACT has been amazing. It's transformed our communication with families and streamlined our processes. Families no longer have to fill out an information package every time the register for a break program, they just need to log in to ePACT and confirm that their information is current.

Pros

Using ePact has meant that our organization has gone from a 18 page registration package to 2 pages. Our employees can access children's information with ease at any time and parents can update it as necessary. Recently we added the text and email notification feature and during the recent power outages it meant that we were able to notify families of the outages at the programs, the steps we were taking to ensure their child's safety as well as where to locate us once they arrived.

Cons

The phone app does not update automatically, once in the app you do need to select "Update Records" to provide you with the most recent information for participants

Response from ePACT Network of ePACT Network

Replied January 2019

Thanks for taking the time to leave us a review, Amanda! We're so happy to hear that ePACT continues to make life easier for your staff and the families you serve. Our Admin App requires staff to prompt record updates upon log in because there can be a lot of data to download, especially before the start of a program or activity. We recommend that staff perform updates on a secure, wireless connection to avoid using up data on their devices, and a manual prompt is the best way to protect your data plans and ensure that records aren't being downloaded on an unsecured network. Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

September 2018

Tamiko from City of Davis

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Thanks ePACT!

With ePACT, we have resolved our storage issue. We used to have numerous boxes of paperwork to store each recreation season. Now everything is on a little thumb drive. With ePACT we have gathered current information from participants. Our registration system doesn't always capture the most current information, however ePACT has the up to date email and phone number for all of our participants. Making messaging them easier! Our overall experience is EXCELLENT! We are so glad we ran into Wagner at the CPRS conference. ePACT is exactly what he promised us and more! The customer service is AMAZING.

Pros

We used to collect paper emergency and permission forms from every participant, for every camp, for each of the 10 weeks of summer and the camp staff had to carry around a giant binder filled with forms! ePACT resolved this for us. No more storage issues, no more thick and heavy binders, forms are filled out in advance so we didn't have long lines at check in, info is safeguarded on our tablets and can't get lost. At the end of the season we export the files to a little thumb drive and store it...no more boxes and boxes of forms!

Cons

Some fields are hard coded and we can't change them. For example, in the allergies section, we are most concerned with life threatening allergies...some families list ANY allergy (allergy to hamsters, pollen, etc.). When a family lists something in this category the participant is flagged. It would be great if this could be emphasized as a life threatening allergy.

Response from ePACT Network of ePACT Network

Replied September 2018

Thanks for leaving such a glowing review, Tamiko! We'll be sure to pass on your comments to our Product Team.

May 2018

Jamie from YMCA of Greater Vancouver

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Truly a great product run by a team that is passionate about what they do and how they do it.

Saving the environment, time and money.

Pros

Easy to use, ability to modify what is needed (ie waivers), simple interface, sending invites to parents is quick and easy, achieving, the search function useto be very limiting but that's been fixed to allow for great flexibility, adding members is fast and simple, adding group admins is easy, the homepage interface for group admins is simple to read and follow for my staff, once you've learnt the basics, the program management is quite intuitive

Cons

I think parents don't understand what it is and so they often call and demand that we fix the problems, so we have to send them to epact, however, epact's customer service is close to flawless so it turns out pretty well.
I think my only struggle is that I have to be in a main full roster to when I want to affect a childs account. Sometimes I want to be able to find the child in their group and remove them from the epact in that screen.

September 2018

Sarah from Woodridge Park District

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

ePACT review

I love using ePACT! it has made my job a lot easier over all and gives me a very effective & efficient way to communicate with parents. Very accessible and the staff at ePACT is all very helpful.

Pros

very accessible
Very helpful to get in contact with parents in program
easy use

Cons

That you cant view a profile while it is labeled outstanding.
takes every email from an account in ACTIVE NET even if the email is not valid

Response from ePACT Network of ePACT Network

Replied September 2018

Thanks for taking the time to leave us a review, Sarah! The privacy and security of families' data is our top priority, which is the reason you can't see information on a record before it's completed. Being able to see data requires the family to choose to share their ePACT record with your organization. We rely on the ACTIVE Net data for information to sync with ePACT through our API, so unfortunately, if information has been entered incorrectly by the family at registration, it will transfer over to ePACT. Thanks again for your feedback, and please let us know if there's anything else we can do to support you!

May 2018

Tina from nsgsc

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

Very good.

Pros

It's mobile-friendly. I find it quick and easy to update a profile. I don't have to redo the entry each year. I can send reminders to people. You can easily download your team roster and details if you are in a place that does not have wifi. Also, the family owns their own entry so they can use it with any participating organization. Someone has also given thought to different family situations whether they be blended (and a parent only needs access to some of the household and not all of the kids in the home) or if two people are co-parenting and do no live together or correspond. THey can have their own access and do so without having to share and account. Also, the supplier is local so we were able to do in-person training. The data is secure and stored with epact.

Cons

Nothing bad. Looking forward to having it integrate with our registration website. Right now it is a second step for people to complete. Also, it does require a lot of battery and data to run the application. I think there needs to be more awareness about this app. It is used in many rec centres and other communities but many families still don't know the brand and the power of using this app. The data is very secure, steps and precautions are in place and that is good for us to tell our members, but it is also great for a third party to also highlight.

May 2018

Tara from Cycling British Columbia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Customer Service is top notch and the ease and scope of use are incredible.

Confidence from parents, athletes, coaches and race organizers that I have the athlete taken care of in an unlikely event of an emergency. It's truly confidence inspiring for me, the coaches and our community.

Pros

I love the ability to upload, by both myself and parents, insurance documents, doctors notes, and detailed instructions or explanations on dealing with a medical issue our athletes have. The flagging for concerns is also a nice touch and searching for athletes with a specific medical condition is an added benefit too. It allows us to ensure we're extra prepared for groups that tend to see a bit more of one medical issue over another or to create groups based on groups of athletes experiencing similar return to play protocols/prescriptions. Assigning coaches to teams and groups is incredible - I know that my coaches have the most up to date and relevant info, making it a bit more manageable for them and buy in to use the program much easier.

Cons

The look or interface of the app is a bit rough, but it's come along way over the years and it has everything detailed on the page and, important to me, a quick link to the files. It's tough to come up with a con!

December 2018

Courtney from YMCA of Greater Vancouver

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

December 2018

Epact Review

ePACT is a great resource for our organization, it allows us to view and share information as needed without the need for additional paper work. It has made our work far more efficient and has cut the registration process down substantially.

Pros

-Easy for families to use and understand
-Simple and functional
-Easy to navigate and easy for staff to learn

Cons

-Families often miss the submit option at the end of the report, requires follow up from time to time
-Would like to have the option to change the User ID

Response from ePACT Network of ePACT Network

Replied December 2018

Thanks for taking the time to leave us a review, Courtney! We're so glad that both staff and families are finding ePACT helpful in the collection and management of critical information for your programs. We'll be sure to share your valuable feedback with our Product Team. Thanks again for your review, and please don't hesitate to let us know how else we can support you, your staff, and your families!

May 2018

Jason from Cloverdale Minor Hockey Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2018

Excellent product, great support, and of value to our members.

digitizing our medical record collection, improved organization access to medical records when needed, and making things more convenient for parents to participate have been among several benefits we've realized since deciding to use ePACT.

Pros

The ease of use and ability to access records conveniently and securely is really great. In particular, ePACT makes things simple for our members (parents of minor hockey players) to complete medical records and provide information our individual team Safety Managers need in order to deal with injuries as they occur, and track medical information while attending to injury recovery.

Cons

From an administrator perspective, it would be nice to have a dashboard that has a more graphic or visual way to reflect the status of your membership. The ability to output files as an administrator is somewhat limited so customized report generating might be a good option to consider.

Response from ePACT Network of ePACT Network

Replied June 2018

Thanks for taking the time to write us a review, Jason! We'll provide your valuable feedback to our Product Team about the graphic representation of membership (currently we have a standard counter). We do have Advanced Reporting that allows administrators to generate custom reports, but we understand that sometimes clients might need something a little more specific than we can offer - be sure to connect with your Account Manager who will be happy to guide you through the report you're looking for.

June 2018

Channon from Newton Parks and Recreation

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2018

Great customer service, user friendly site, easy to access on the go through the app

It's easy to use and convenient for keeping files electronically. It's key to have access to the files with and without internet access.

Pros

How easy it is for parents to go online to fill out the information. It is quick and easy for parents to submit their information. Parents also give us more detail when filling out the forms online than when they have used paper forms in the past.

Cons

There are some limitations in the features. For example, when searching for allergies, we haven't found a way to get a quick list of what allergies the participants have. We have to look in each participants file to see what their allergy is. There may be a way to do this, I just haven't found it yet.

Response from ePACT Network of ePACT Network

Replied June 2018

Thanks for taking the time to write us a review, Channon! For allergies, you can run a filter on all allergies, or specify by the general type of allergy (environmental, food, medication) to show all records with an allergy listed. Once you've run your report, you can download it to see specific details about severity, exposure, treatment and more. Please let us know if there's anything else we can do to support your department.

March 2019

Jen from YMCA of Greater Brandywine

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Time and Money Saver

Pros

Using ePACT has helped us cut costs by removing paper and staff expenses with tracking emergency information for our participants.

Cons

It would be helpful if it was able to translate to Spanish. Many of our Spanish-speaking families need to setup appointments with our bilingual staff so that they can complete their forms electronically. It'd be nice if they could just do it on their own.

Response from ePACT Network of ePACT Network

Replied March 2019

Thanks for taking the time to leave us a review, Jen! We're thrilled to hear how ePACT has helped your organization save time and money over paper forms. Language translation for Spanish and French are on our roadmap, and we'll share your feedback with our Product Team so they can see just how important this feature is to our valuable clients. Thanks again for your review!

January 2019

Giovanni from The YMCA of Greater Vancouver

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0