About FormAssembly

FormAssembly is an online form building solution. It helps in managing and designing forms with the help of drag-and-drop form builder. It offers email notifications, an auto-responder, data collection, data privacy and integration. It helps in building, connecting and publishing forms.

FormAssembly’s key features include Salesforce integration, a mobile app, security and compliance. Its professional features include branding options, formulas, standard Salesforce integrations and uptimes. Its premier features include e-signature capabilities, search reports and auto suggestions.

FormAssembly serves sectors such as health care, nonprofit, financial services and higher education. It integrates with Salesforce Marketing clo...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of FormAssembly

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(13)

13

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

June 2018

User Profile Picture

Mark from Concordia University Portland

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Simple form publisher gives non marketing/web design staff the ability to create and publish forms

Easy to use and set up. Was up and running within hours. Seamless integration into the CRM saved time and resources on data entry.

Pros

Easy to use with a drag and drop interface. Easily connects to our CRM (Salesforce) to create new records instantly. Branching logic allows you to build a single form for multiple audiences. Hidden fields allow for tracking and segmentation in the CRM. Ability to collect payment, save forms and return to them and many more. Customer service is responsive via email and even social media. User community is willing to share best practices, ideas, and help problem solve.

Cons

Would like to see more reporting ability directly out of Form Assembly. Within a form where the field is a date field, I would like the ability to restrict users from selecting certain dates (like weekends for appointments, etc).

Response from FormAssembly

Replied June 2021

Mark, thank you so much for this review! Your feedback is incredibly valuable.

August 2019

Laine from Information Technology and Services

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

Great survey tool!

FormAssembly is a great tool to use to design, build, and send surveys to customers. It is able to connect with CRM software to be sent automatically as well, and the responses are automatically recorded in the CRM. FormAssembly also has reporting capabilities, which make it useful to see metrics on each question/response, response rate, etc.

Pros

I like Form Assembly's user interface - it is very easy to design a survey and connect with Salesforce (speaking from a back-end point of view). There are many types of question formats to choose from (picklist, multi-select checkbox, open-ended) and validation rules that you can implement to make sure the end-user is filling in the information correctly.

Cons

After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things. The complexity could be toned down and made more everyday-user friendly.

Reasons for Switching to FormAssembly

We made this switch because of interface and price.

Response from FormAssembly

Replied June 2021

Thank you so much for your feedback, Laine!

December 2018

Jeff from Calvary Chapel Fort Lauderdale

Company Size: 201-500 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

December 2018

Survey tool with Logic!

Pros

I love the Form logic options that this tool offers. You can easily have it skip questions and whole sections based on the answers the respondent gives.

Cons

The UI isn't very wow inspiring like other Form tools that I have used. It is very functional though.

Response from FormAssembly

Replied June 2021

Hi Jeff! Thank you for your review! I hope you've had a chance to see the changes we've made to our own UI and the customization capabilities for our forms since you last posted!

April 2019

User Profile Picture

Joshua from BuildingConnected

Verified Reviewer

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Best form tool for using with Salesforce

FormAssembly is my go-to tool when I need to create a form that can push data into Salesforce. It offers great flexibility as to how the data gets pushed into salesforce and also allows you to pull data from Salesforce to have it populate the form as someone is filling it out.

Pros

Easy to Setup and use Great and responsive support Flexible integration options with Salesforce Ability to prefill forms with data before form loads Good documentation Many options for publishing forms

Cons

Error messages don't provide enough information at times to figure out what is wrong

Response from FormAssembly

Replied June 2021

Joshua, I really appreciate your honest feedback! Thank you for giving us the chance to serve your business.

May 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

May 2019

Easy to use and quick to set up

Great for spinning up quick surveys, sign-ups and evaluation forms

Pros

Forms are super easy to set up. You can put one together in less than an hour, even with no experience. It also has handy built in plug-ins for secure authentication and payment methods

Cons

Form Assembly doesn't do complex forms or work flows well

Response from FormAssembly

Replied June 2021

Thank you for your feedback! Also, you might be interested to know we're working on a brand-new Workflow feature that's slated to be released this year! https://www.formassembly.com/blog/formassembly-workflow/