Formstack Forms

RATING:

4.1

(107)

About Formstack Forms

Formstack Forms is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations, and more. Key features include data routing, file uploads, data encryption, payment collection, and form analytics. Formstack offers multiple robust features, including over 150 integrations with various payment processors, cloud-storage providers, CRMs, accounting tools,  project management software, and more. Formstack puts data security first and supports HIPAA use cases. With features like data encryption, SCIM, and invisible reCAPTCHA, you can rest easy knowing your data is safe.

Formstack Forms Pricing

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

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Formstack Forms Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Formstack Forms

1 - 5 of 104 Reviews

Trish

Health, Wellness and Fitness, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2023

Functional Use for my Small Business

User Profile

Nik

Verified reviewer

Insurance, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Right Price in a sea of competition

Overall, I highly recommend Formstack or at the very least giving it a try.

PROS

There are a lot of options when it comes to esign software. Formstack is both competitively priced and easy to use. Most importantly, my clients find it very easy when I can just text them the document to sign.

CONS

It's a constantly evolving software and I have no complaints as of yet. If I had to be picky, their mobile app could be more robust.

Reason for choosing Formstack Forms

Integration with my AMS.

Reasons for switching to Formstack Forms

Price

Daniela

Verified reviewer

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2018

Good for the price, but lacking in integration with Salesforce

PROS

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

CONS

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality. This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Vendor Response

Hi Daniela! Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN. Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com. Thank you!

Replied July 2018

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2018

Cancelled my account after 1 month -Most useless tech support of all time.

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

PROS

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

CONS

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Vendor Response

Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

Replied September 2018

User Profile

Drew

Verified reviewer

Sports, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2019

Solid and helpful product

For myself, I use formstack more with our Boomer’s Kids Club and is the primary way for parents to sign their kids up and for us to collect payment along with their information for the sign up. The organization also uses this as a way to help sell group tickets. The link can be sent out to specific groups and is a way for individuals to purchase group rate tickets with all info and payment going directly to the account rep rather than having one individual collect all payments and distribute tickets. When fans purchase, they either select mail or will-call. All purchases are fulfilled and fans are seated as their orders come in.

PROS

This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club.

CONS

Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them.

Vendor Response

Thank you for taking the time to provide your feedback. We're sorry to see that this error has occurred more than once and would like to take a look to fix the issue. If you don't mind, please submit a ticket with our Support Team so they can jump into your account and investigate this error. You can do that here: https://help.formstack.com/hc/en-us Thank you!

Replied July 2019