Formstack Forms

RATING:

4.1

(104)

About Formstack Forms

Formstack is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations and more. Key features include routing, file uploads, data encryption, discount codes and form analytics. Designed for businesses of all sizes, Formstack allows users to collaborate with teams to approve, deny and comment on data submitted through forms. It comes with a form builder, which enables enterprises to create and customize surveys through branded themes and conditional logic. Additionally, the solution allows firms to conduct split tests and import/export data in multiple formats such as Excel, comma-separated values (CSV), Word and portable document format (PDFs). Formstack allows integration wi...

Formstack Forms Pricing

Plans range from $63.13 to $266.43 monthly Contact Us for Enterprise options HIPAA Plans are also available Other add-on products include Conversion Kit, Workflows and Portals. Try any plan with a 14 Day Free Trial

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

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Formstack Forms Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Formstack Forms

1 - 5 of 101 Reviews

Trish

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed February 2023

Functional Use for my Small Business

User Profile

Drew

Verified reviewer

Sports, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed June 2019

Solid and helpful product

For myself, I use formstack more with our Boomer’s Kids Club and is the primary way for parents to sign their kids up and for us to collect payment along with their information for the sign up. The organization also uses this as a way to help sell group tickets. The link can be sent out to specific groups and is a way for individuals to purchase group rate tickets with all info and payment going directly to the account rep rather than having one individual collect all payments and distribute tickets. When fans purchase, they either select mail or will-call. All purchases are fulfilled and fans are seated as their orders come in.

PROS

This product is a way to help with group ticket purchases and a way for fans to sign up for our Kids Club.

CONS

Sometimes the formstack entry gets submitted twice. This happens more frequently than you’d expect, resulting in the customer being charged twice and our organization having to refund them.

Vendor Response

Thank you for taking the time to provide your feedback. We're sorry to see that this error has occurred more than once and would like to take a look to fix the issue. If you don't mind, please submit a ticket with our Support Team so they can jump into your account and investigate this error. You can do that here: https://help.formstack.com/hc/en-us Thank you!

Replied July 2019

Anonymous

201-500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2018

All the Basics You Need for Your Data Collection

Making the move from paper-based forms and needing to collect increasingly complex data, Formstack was able to meet and then exceed our expectations. The data export features were just what we needed at that time.

PROS

Formstack allows users to customize forms to meet their needs. It simplifies both the form design and the collections process. For form design, it offers an intuitive interface that is easy to get started with and includes many ways to control the behaviour of each section on the form. What we liked most about FormStack was the quality control features they had built in to make that forms were being used correctly. Submitted forms could either be approved or rejected before being added to the data pool.

CONS

We didn't have any paper-based issues with Formstack. Formatting the look of the forms themselves was a bit of a pain sometimes with limited options available in the interface.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2018

Cancelled my account after 1 month -Most useless tech support of all time.

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

PROS

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

CONS

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work. I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end. Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Vendor Response

Hi there, We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is Jessica.Haas@formstack.com. While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

Replied September 2018

Randall

Religious Institutions, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Best and Easiest to use Form and registration service that I have ever used

I have used Formstack since the have begun and really have seen them go from a great product to and even greater product through the years. I always explain it to say it is like Google Docs on Steroids. User interface is great and the customer service has always been amazing. Rather than spending an hour googling some solution to a problem I am having with a form I can always contact them by email or phone and get a great response spoon. The integration with third party services are great as well as the custom notification emails sent to attendees of events based on how they fill out their form. I can't recommend them enough for people who are trying to do online registration with groups of people.

PROS

Ease of Use. Integrations of third party services, customer service

CONS

Really not much. Any time I have had a negative I have called and they have fixed or shown me what to do.

Vendor Response

Thank you for the wonderful review and for being a loyal customer!

Replied April 2017