Formstack Forms Software

About Formstack Forms

Formstack is a cloud-based solution that helps businesses automate processes of creating digital forms and collecting data for surveys, leads, registrations and more. Key features include routing, file uploads, data encryption, discount codes and form analytics. Designed for businesses of all sizes, Formstack allows users to collaborate with teams to approve, deny and comment on data submitted through forms. It comes with a form builder, which enables enterprises to create and customize surveys through branded themes and conditional logic. Additionally, the solution allows firms to conduct split tests and import/export data in multiple formats such as Excel, comma-separated values (CSV), Word and portable document format (PDFs). Formstack allows integration wi...

Formstack Forms Pricing

Plans range from $63.13 to $266.43 monthly Contact Us for Enterprise options HIPAA Plans are also available Other add-on products include Conversion Kit, Workflows and Portals. Try any plan with a 14 Day Free Trial

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Formstack Forms User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 95 reviews

Anonymous

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

March 2021

Right Price in a sea of competition

User Profile

Mary

Verified reviewer

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

Formstack is crucial to an efficient small business

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Pros

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Response from Formstack

Hi Mary! Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Replied January 2018

Anonymous

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2019

Easy to use

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Reasons for choosing Formstack Forms

While FormAssembly came highly recommended for it's well built Salesforce integration, we found for our needs Formstack was nearly as capable and the pricing per user was much better. With Formstack we get 10 user accounts where I believe a similar price range with Formassembly was for a single user.

Response from Formstack

Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Replied July 2019

Anil

Company size: 5,001-10,000 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2022

Form creation with Formstack

I used Formstack over 6 months to create my forms and surveys with templates, it helps you alot with creation well designed templates.

Pros

Formstack is important feature to use while you are creating form and surveys.

Cons

Formstack has impressive feature but it should offer more template to create.

Response from Formstack

Thank you for leaving a review! If you are logged in you should be able to use any of our 400+ templates from our main templates page here: https://www.formstack.com/templates! If you should ever need any help, please reach out to us!

Replied June 2022

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

June 2022

Non existing support

Dissapointing

Pros

Great product if you can get it up and running and you re tech savvy

Cons

Absolutely non existing support which when you pay 100’s of dollars a month is the least to offer

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