About Gravity Forms

Gravity Forms is a wordpress form builder that uses an intuitive form editor to create custom forms from templates or original designs. The system comes with conditional logic that allows users to design buttons, display fields, sections, and pages within a form. Additionally, the software has responsive design that will display properly across any mobile or desktop device.


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31 Reviews of Gravity Forms

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(10)

10

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 31 results

March 2021

Kelly from Chellejon Paper Bead Rollers

Verified Reviewer

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2021

I use for Ecommerce, Contests, Contact Forms, and more

Overall I have recommended Gravity Forms to countless people and will continue to recommend it. It's the best forms solution for WordPress, hands down.

Pros

Gravity Forms is the most versatile forms I have found in 8 years of building WordPress websites. I have used it for all kinds of functions, including as a simple ecommerce platform. They have a wide variety of ad-ons to expand the functionality. Make sure you look at all of the options in your forms. I feel like many people don't fully use all of the features it offers. It's worth it to get the higher level subscriptions and get all of the add ons included.

Cons

The only issues I've had with Gravity Forms is when I wanted to do some pretty advanced CSS styling. I was trying to do something a little over my head and had some trouble finding the right code to apply the CSS too. The knowledgebase did help a lot but it was a struggle at times.

Reasons for Choosing Gravity Forms

Gravity Forms had far more functionality.

February 2021

Derek from 5.12 Design Lab

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Quite Possibly The Best Form Solution For WordPress

The ease of solving a variety of different client needs, especially on the topic of collecting payments. Setting up e-commerce solutions can take a lot of time, which can be a burden if a client just needs to sell access to a downloadable brochure or collect deposits on a workshop. With nothing more than the PayPal email address, I can set my clients up to collect payment in a matter of minutes. I also LOVE the fact that all submitted entries are stored in the database. Some contact form plugins don't store the data after sending the email, and anyone who has setup forms in WordPress knows of the deliverability issues that can arise with submission notifications. Since Gravity Forms stores the entries, I don't have to worry about lost entries. My clients know that if an important submission doesn't reach their inbox for some reason, they can always login to the site and find that submission.

Pros

I am constantly amazed the versatility of Gravity Forms. Sure, you can use it to create simple contact forms, but it can do so, so, SO much more than that. Want to create polls or surveys? Sure, that's child's play. Want to collect email addresses and dump them into your favorite email marketing Saas? Tons of software connections are baked-in to Gravity Forms (depending on your license level). Want your forms to stand out as something more than just a boring form? Yeah, go ahead and style the heck out of them using CSS. I've used Gravity Forms in place of e-commerce solutions (like WooCommerce) for simpler product/payment transactions. But wait, there's more. You can register users to your site (or register users for aspects of your site, like LearnDash courses); you can take payments on forms through PayPal, Stripe, Square, Authorize.net (and a few others); you can easily create COVID screening questionnaires (that's proven useful!); you can automatically dump your collected data into a variety of CRMs (Zoho, Agile, Capsule, probably others I have no experience with). And if all else fails, just connect Gravity Forms with Zapier where you can probably do whatever you want or need.

Cons

On the rare occasions I need support from their team, I wish there was a faster solution than email. Other than that, I haven't had any issues. Even the one time I had a project that was above my capabilities, Gravity Forms directed me to Codeable where I was able to find a developer to assist in the project.

Reasons for Choosing Gravity Forms

The comprehensive set of features within Gravity Forms keeps me coming back. Being able to easily create both simple and complex forms, and integrate with a variety of 3rd party services makes Gravity Forms extremely versatile.

October 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2021

Extremely Versatile

Gravity Forms has allowed me to take orders, accept payments, conduct surveys, and many other contact options. It is extremely robust in the features it offers and it’s great to have an all in one solution for all my forms.

Pros

Gravity Forms is so versatile and I have used it for so many different forms and integrations. My favorite feature is the conditional logic that allows you to change the form based on how people answer. This creates a more custom experience and also reduces unnecessary questions that don’t apply to someone.

Cons

I wish there were more options for changing the look of the forms. It is possible to do through CSS and HTML, but it would be nice if the option was available when using Gravity Forms directly.

April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2021

A Contending WordPress Form Builder

Gravity forms is a good WordPress plugin no doubt, because it was part of my learning curve while building with WordPress. But I'd wish they work on their UI to give users better usage experiences.

Pros

Gravity forms has great logical features that can allow you to build form applications that can meet the need of any project. Another good thing is it's multi-page feature that brings down long forms into smaller pieces and bits.

Cons

Gravity forms plugin has a very uninviting user interface. Dull colours and unfriendly styling. Most times I have to struggle to see what is written as notifications and alerts when filling out the form.

August 2021

User Profile Picture

Max from Millennium Marketing Solutions

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Easy to use form builder with lots of integrations

I was very happy with gravity forms, especially when we realized it integrates with other tools we used such as Sharpspring, Zapier, and more.

Pros

It was easy to implement with WordPress and other tools we used to integrate it with. It captured the contact info easily and stored them so we can look back at them

Cons

It's a very simple tool with basic functionality.

Reasons for Switching to Gravity Forms

We wanted to be able to track form submissions, the cost, and several other things. Nothing uberly major, but still