All Gravity Forms Reviews

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User Profile

Bobby

Verified reviewer

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

The one and only form you'll ever need

Onboarding, Project Management, Employee Debriefs, Payment Processing, and automation of processes are all examples of how Gravity Forms is assisting us in our day to day operations, allowing us to be more efficient and lean.

PROS

Gravity Forms is the standard when it comes to creating forms for your website. We use it for Onboarding, Project Management, Employee Debriefs, Payment Processing, and automation of processes. Their conditional logic is unmatched in the form world.

CONS

Sometimes you have to add an additional plugin for a certain feature that isn't a Gravity Forms plugin, which can cost additional money. It's a little frustrating but I also understand. It allows a ton of additional features since developers can add to the myriad of features.

Reasons for switching to Gravity Forms

Conditional Logic is the big one here. It is unmatched.

Derek

Marketing and Advertising, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Quite Possibly The Best Form Solution For WordPress

The ease of solving a variety of different client needs, especially on the topic of collecting payments. Setting up e-commerce solutions can take a lot of time, which can be a burden if a client just needs to sell access to a downloadable brochure or collect deposits on a workshop. With nothing more than the PayPal email address, I can set my clients up to collect payment in a matter of minutes. I also LOVE the fact that all submitted entries are stored in the database. Some contact form plugins don't store the data after sending the email, and anyone who has setup forms in WordPress knows of the deliverability issues that can arise with submission notifications. Since Gravity Forms stores the entries, I don't have to worry about lost entries. My clients know that if an important submission doesn't reach their inbox for some reason, they can always login to the site and find that submission.

PROS

I am constantly amazed the versatility of Gravity Forms. Sure, you can use it to create simple contact forms, but it can do so, so, SO much more than that. Want to create polls or surveys? Sure, that's child's play. Want to collect email addresses and dump them into your favorite email marketing Saas? Tons of software connections are baked-in to Gravity Forms (depending on your license level). Want your forms to stand out as something more than just a boring form? Yeah, go ahead and style the heck out of them using CSS. I've used Gravity Forms in place of e-commerce solutions (like WooCommerce) for simpler product/payment transactions. But wait, there's more. You can register users to your site (or register users for aspects of your site, like LearnDash courses); you can take payments on forms through PayPal, Stripe, Square, Authorize.net (and a few others); you can easily create COVID screening questionnaires (that's proven useful!); you can automatically dump your collected data into a variety of CRMs (Zoho, Agile, Capsule, probably others I have no experience with). And if all else fails, just connect Gravity Forms with Zapier where you can probably do whatever you want or need.

CONS

On the rare occasions I need support from their team, I wish there was a faster solution than email. Other than that, I haven't had any issues. Even the one time I had a project that was above my capabilities, Gravity Forms directed me to Codeable where I was able to find a developer to assist in the project.

Reason for choosing Gravity Forms

The comprehensive set of features within Gravity Forms keeps me coming back. Being able to easily create both simple and complex forms, and integrate with a variety of 3rd party services makes Gravity Forms extremely versatile.

Eldar

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Gravity Forms is reliable forms creator for your WP website

PROS

Very nice and clean drag-and-drop forms creator with all the elements you need. it can be used for contact forms, for registered users there is an option to create for them a form to change their details like password, name, and more. there is an option to add Captcha to reduce spam messages.

CONS

Its not integrated with Elementor, its not possible to edit it with Elementor and I have to add the forms using shortcodes, it's not very bad but it can be better if it will integrate with Elementor.

User Profile

Erik

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed May 2022

Complicated and not at all intuitive

We used Gravity for surveys, questionnaires, and event registrationsapier

PROS

I didn't really like much about Gravity Forms. I suppose having it in one place in the Wordpress installation could be considered a benefit.

CONS

Cramped workspace, unintuitive controls, wonky features. There are so many better tools out there. We realized that we do NOT need to have our forms integrated into the tiny Wordpress panel, so we moved away from Gravity as soon as our subscription was up.

Fernando

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2023

Very usefull if you don't have a CRM with webforms included

PROS

Has a lot of integrations with email marketing platforms and CRMs

CONS

The forms has very basic (ugly) design and you will need to know CSS and HTML to improve it

Reasons for switching to Gravity Forms

Mailchimp forms only works for new contacts and has a lot of restrictions

User Profile

Yaco

Verified reviewer

Design, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed November 2021

The most robust form solution on wordpress

We have used Gravityforms in several projects that needed integration with CRMs and webhooks, and it was a blast!

PROS

Gravityforms helps you integrate forms into wordpress in the most complete way

CONS

Forms without custom css can look bad. The default customizer is not enough.

Reason for choosing Gravity Forms

GravityForms offered us a complete solution inside wordpress, and the price was better because you could have a lifetime deal.

Reasons for switching to Gravity Forms

We needed to have a better integration with the Wordpress ecosystem

Anonymous

1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2022

Great Form Tool with ActiveCampaign

Overall Gravity Forms has been a great tool. I find it easier and more intuitive than Forminator and I'd recommend it as a form too.

PROS

I use Gravity Forms to have a better looking form on my website, and use conditional logic in the forma nd then sync it to ActiveCampaign. This works very well and I've had no issues with form entries coming into ActiveCampaign. I also love that it has a Stripe integration so payments can be taken directly through the form.

CONS

I've had several issues with the form on my website not processing sales which has resulted in lose of revenue. Apparently this was related to optimization plug-ins on my website. I have disabled those but haven't been able to test yet that this issue isn't repeating itself. Part of the troubleshooting issue is that often it was clients who told me the form wouldn't process their payment but I was unable to recreate the issue.

Reason for choosing Gravity Forms

I went with Gravity Forms because it allows form logic and is more intuitive than Forminator.

User Profile

John

Verified reviewer

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed December 2022

I have not found a better form builder

We were early adopters of Gravity Forms. We helped sculpt it into the robust builder it is today. I would have no problem suggesting it to a colleague.

PROS

I love the ease of use and flexibility of Gravity Forms. My clients find it easy to use and my developers can make it do anything they are asked.

CONS

I wish Gravity Forms had a Lifetime Deal. I would happily Pay $999 for lifetime support.

Reasons for switching to Gravity Forms

cForm seemed to be stagnate and Gravity Forms looked like a product that was going to be the future of form building.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

The best form solution for Wordpress

Excellent, I have tried other solutions but i always come back to it

PROS

Easy to set up and make forms, affordable, good automations and add ons both built in and via third party

CONS

nothing really, sometimes the enquires go to my spam

Hemal

Marketing and Advertising, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed August 2023

Very versatile and functional form system

PROS

I have been using on my WordPress site for a long time. I have tried multiple forms, but when it comes to conditional logic and multi-page forms, Gravity Forms is the best. Its easy-to-use and professional interface makes it stand out.

CONS

Everything is good, but when it comes to the design aspect, they offer a limited selection of designs.

Anonymous

2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2022

Pretty good for Wordpress, but requires way too many add-ons

Works as advertised for basic functions, but it requires too many add-ons. The development of this software also seems very slow compared to competitors that are adding new features all the time.

PROS

Works well with Wordpress. It is very flexible if you are willing to pay more for add-ons. The best forms plugin for Wordpress that is available in terms of pricing and features.

CONS

I hate that you have to purchase a number of additional add-ons in order to make the product do what is required. The add-ons are mostly created by 3rd parties, not all of whom are easy to judge in terms of credibility, safety and reliability. The features included in the main product (without add-ons) is weak compared to non-Wordpress focused competitors.

Reason for choosing Gravity Forms

Seemed to be the best native builder for Wordpress.

Reasons for switching to Gravity Forms

Needed something with better conditional logic and customization options.

Melle

Verified reviewer

Marketing and Advertising, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed January 2023

We never use any other form builder for wordpress

We've used gravity forms for our clients for YEARS. The great part is that it's so extendable that it's simple to make these ultra-complex processes in a reasonably straightforward way. I will say that clients don't tend to like the look of the interface very much and a lot feel intimidated by it, but it only takes a few minutes of training to show them the ropes and get them comfortable with it. As a basic wordpress user, who just needs a basic contact form, gravity is likely over kill to say the least, but if you need a form that has a lot of conditional logic or a form that needs to take information and move it somewhere else, gravity forms is what you've been looking for.

PROS

Drag and drop interface, easy to understand interface and options, is easy to use as a developer or someone with less experience. Interfaces with SO MANY other plugins to expand functionality (pretty much to the moon and back).

CONS

Not mobile friendly (like really not friendly), price could be a bit more accessible - but the product is really good so, it's not a dealbreaker.

Kelly

Verified reviewer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2021

I use for Ecommerce, Contests, Contact Forms, and more

Overall I have recommended Gravity Forms to countless people and will continue to recommend it. It's the best forms solution for WordPress, hands down.

PROS

Gravity Forms is the most versatile forms I have found in 8 years of building WordPress websites. I have used it for all kinds of functions, including as a simple ecommerce platform. They have a wide variety of ad-ons to expand the functionality. Make sure you look at all of the options in your forms. I feel like many people don't fully use all of the features it offers. It's worth it to get the higher level subscriptions and get all of the add ons included.

CONS

The only issues I've had with Gravity Forms is when I wanted to do some pretty advanced CSS styling. I was trying to do something a little over my head and had some trouble finding the right code to apply the CSS too. The knowledgebase did help a lot but it was a struggle at times.

Reason for choosing Gravity Forms

Gravity Forms had far more functionality.

User Profile

Max

Verified reviewer

Marketing and Advertising, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Easy to use form builder with lots of integrations

I was very happy with gravity forms, especially when we realized it integrates with other tools we used such as Sharpspring, Zapier, and more.

PROS

It was easy to implement with WordPress and other tools we used to integrate it with. It captured the contact info easily and stored them so we can look back at them

CONS

It's a very simple tool with basic functionality.

Reasons for switching to Gravity Forms

We wanted to be able to track form submissions, the cost, and several other things. Nothing uberly major, but still

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Unparalleled form management system

PROS

Gravity Forms is the ultimate form management system. It allows to easily create forms, add fields, add conditions for those fields and display it easily on your website. In addition, it has a huge list of integrations that allows us to very quickly and cost effectively integrate the forms with different systems. The data capture element is fantastic and helps organise our lead database easily.

CONS

Some features like third party integrations may require a bit more technical knowledge, but that's to be expected with such complex functionalities. The fact that it offers it and makes it easy to do is impressive.

David

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed September 2022

Gravity Forms

Overall experience has been good.

PROS

The forms are easy to generate and access for data collection purposes and integration into our CRM.

CONS

There are multiple features available - all at a small price. I would rather pay a larger fee that covered all options rather than a piece-meal approach.

Reasons for switching to Gravity Forms

Gravity forms has more functionality and ease of use.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2021

Extremely Versatile

Gravity Forms has allowed me to take orders, accept payments, conduct surveys, and many other contact options. It is extremely robust in the features it offers and it’s great to have an all in one solution for all my forms.

PROS

Gravity Forms is so versatile and I have used it for so many different forms and integrations. My favorite feature is the conditional logic that allows you to change the form based on how people answer. This creates a more custom experience and also reduces unnecessary questions that don’t apply to someone.

CONS

I wish there were more options for changing the look of the forms. It is possible to do through CSS and HTML, but it would be nice if the option was available when using Gravity Forms directly.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2022

Can't Do WordPress Without It

Unless we're embedding a native MAP/CRM form, there's no reason to use anything else in WordPress.

PROS

Gravity Forms is by far our favorite WordPress forms engine. It's ubiquitous, easy to style and easy to integrate.

CONS

Gravity Forms does require styling to offer a best-in-class user experience. Fortunately, this is easy for anyone with CSS knowledge. Out of the box integrations can be a bit weak, but Zapier powers just about anything.

Reasons for switching to Gravity Forms

Gravity Forms is the ideal mix of price, ease of use and flexibility. It's the Toyota Camry of WordPress forms engines. You can get a little sexier, but you know it will work. With forms, that's the name of the game.

Andy

Utilities, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2022

Building forms is a cinch with Gravity Forms

The association used a calendar plug-in along with WooCommerce to sell registrations for our conferences. It worked fine, but wasn't customizable and was cumbersome. Gravity Forms with the Authorize.net integration has made replacing the old way of doing things with a newer, sleeker, easier way, plus the export capabilities of Gravity Forms for our entries makes archiving attendance much easier.

PROS

Customization. The association I work for once had a very laborius practice of conference registration. From the paper form to tracking to finalizing attendees, Gravity Forms makes it easy from start to finish of our conferences.

CONS

Since the update to version, I like everything about Gravity Forms.

Reason for choosing Gravity Forms

Our website had Gravity Forms, but only utilized it as our Contact Us form. I had a "free day" and learned how to use Gravity Forms for much more. That was a great "free day" for the association.

Reasons for switching to Gravity Forms

In one word, customization.

Karen

Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra