About Malcolm!

Malcolm! is a forms automation solution that helps small to large businesses in healthcare, education, facilities, finance, human resources and other industry segments streamline processes related to workflow creation, document version management, user activity tracking and more on a centralized platform. It lets staff members create forms, questionnaires and surveys to handle recurring tasks and procedures.

Malcolm! allows employees to set up a knowledge base and create pages with frequently asked questions (FAQs) to help customers, co-workers, suppliers, patrons and residents. Administrators can configure workflows to capture details, such as name, email address, telephone number, location and currency preference. Additionally, the built-in dashboard lets b...


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Supported Operating System(s):

Web browser (OS agnostic)

25 Reviews of Malcolm!

Average User Ratings

Overall

4.96 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(24)

24

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 25 results

July 2019

Antony from OnTrack Retail Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2019

Malcolm! Saved us Time and Money

It has been really easy to join the service and to configure our workflow instances. There are so many parts to the software it's hard to describe succinctly, but that also means it's very powerful out of the box. I think the admin system looks really good and does a great job of showing you relevant information, stats and ways to enhance the basic configurations. Simply put, it did what I needed it to do without reading any documentation, for a reasonable price, and it all took far less time than I expected. It just works!

Pros

It's incredibly quick to produce complex forms and have the data pushed to our other integrations. This sort of thing would normally take days or weeks, and Malcolm! did it in an hour. The admin interface is really well designed, easy to use and looks great.

Cons

I don't have any real complaints. The only thing to bear in mind is that there are an awful lot of options when it comes to configuring workflows, and you need to take your time to familiarise yourself with everything.

Reasons for Choosing Malcolm!

It seemed to be much simpler and more visually appealing.

October 2020

Selle from Masterly Business Solutions

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2020

Love This tool!

Easy to use!

Pros

I love that I can segment faq’s and create widgets and embeds.

Cons

The full page ember doesn’t provide much flexibility.

Reasons for Switching to Malcolm!

This was much nicer looking and easier to navigate

December 2020

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2020

WOW

Pros

Malcolm is an incredibly quick, easy and intuitive way to create a knowledgebase for a company of any kind. I highly recommend it.

Cons

Literally love everything about Malcolm, not sure I can list anything that I don't like.

October 2020

Jo from All in the folds

Company Size: 1 employee

Industry: Arts and Crafts

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

Good for an answer base

Pros

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area

Cons

Some settings are quite basic but it makes it stable and easy to use

October 2020

Hari from Zoptiks

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

A Modern Helpdesk Solution with Workflows

Malcolm has been a pleasure to use and implement.

Pros

Great UI and design, intuitive workflow based features, and stellar enterprise-level capabilities.

Cons

Integrations are a bit lacking and haven't really seen man updates (publically).

Reasons for Choosing Malcolm!

It was on a lifetime deal with Appsumo and was an affordable investment for the value.