9/10= highly recommend for a friend or collegue. It's easy to use, easy to implement. Very nice workshops for the team before the launch.

We're working for the solution which may be implemented on all our markets- startquestion is the tool, which may be implemented easily. Highly recommended for international communication.

I don't have cons. Every issue was solved by client service.

The advantage of the product is a friendly interface and usually intuitive use of its functions. What I like about the webankieta is that you can easily download data. Thanks to the ability to copy questions from other questionnaires and the function of copying questions from word files to program, working with webankieta is simply easy and fast.

What I like the least is the limited features I'm about the downloadable report. It would be great to have an impact on the individual components of the report. It was also not very intuitive for me at the beginning how I can change the logo when designing the appearance of the survey questionnaire.

Rankings which allows me to compare NPS score for different data sources.

I have to filter each survey separately.

My favorites are online reports, which allow you to view the result on an ongoing basis if someone does not have access to the tool. Zero effort in generating such a quick report. A perfect overview of each touch point, the result in a simple, graphical form. The introduction of a new questionnaire is simple and quick, which works well with ad hoc surveys.

I miss a better form of categorizing the client's voice that can be implemented in the tool itself by the client.

Help on your part in case of any problems. The help of your [SENSITIVE CONTENT] was a very positive surprise for me. I also appreciate that you are trying to develop them (I recently took part in a study with [SENSITIVE CONTENT]) and you are open to user comments. The tool itself is good for me and it is more than enough for my daily work, at the same time it is hard for me to find any technical aspect that I like the most.

Lack of extensive documentation for some functionalities, eg API. Unable to create survey folders. Some UI solutions, such as sorting questions, are unpleasant to use when compared to Qulatrics. However, as in the question above, there aren't any things I really don't like and that is why I would like to give up your platform.

Quick help in case of problems, ease of creating surveys, intuitiveness.

No more complicated solutions (e.g. more types of filtering by questions, dynamic display of questions instead of new sections, no possibility to easily do multilingual surveys, no possibility to do the same question for several groups, where there is only one answer in the cafeteria) answer with another word.

Many various forms of questions, also in a graphic sense (this makes the respondent not bored) + ease of use

I miss some features, most probably the ability to conditionally display individual questions (and not just pages). That way, even if I only have one question to be conditionally displayed, I have to put it on the next page.

Working with the software is easy. The team is very polite and friendly, always helpful.

Almost unlimited possibility to create different types of questions and survey configurations. Possibility to automate reports. The ability to track results in real time.

Sometimes too many possibilities, which the person who commissioned the research knows about. Then as the person introducing the survey I have more work to do.

Multiple options of setting survey. Ease of use.

It is not possible to bold / color the selected words in the question. In the case of questions with a similar weight and only one variable, such a distinction would greatly help in the quick understanding of the question by the respondent.

Surveys with conditions. But also surveys that do not look like surveys, but are more gamified.

The only thing I miss is a more dynamic display of questions on the page. i.e. a situation where someone selects the answer a and an additional question abcd "Developing" immediately appears (I know you can only give a descriptive "explain" now, but here it is about extending this option, explain to other types of questions, not just textbox).

The tool is easy and intuitive to use. However, a greater possibility of personalising the settings would be useful.

Intuitive operation, clarity and "visibility" hints

Ways to import results could be improved.

A lots of possibilities of creating tests, surveys and so on. Easy to handle and extra effective.

Everything is fine i did not met any of problems in my working time.

Ease of use. It is possible to create survey in minutes.

The fact that I cannot create cross-questions based on time (e.g. March answers vs. July answers).

It is very easy to create survey from the scratch.

I would like to have the sms-based quick poll option to be used for the meeting summary.

Software is ease to use and intuitive. Company introduces updates and new functionalities friquently. The helpdesk responds quickly and always solves my problems.

I think introduction a timeline on the home page of each survey would be helpful. Software I used previously had got it. It is very useful functionality - one glance and you know how research is going, how many questionnaires have been completed in previous days.

Amazing experience.

I really appreciate the current access to data and the fact that the results are automatically counted, as well as the ability to filter practically by each variable.

Word reports do not generate question averages. They are available in reports in PDF format, but this means that I always have to work on 2 documents at the same time or have online access to the website. This is quite a handicap.

Easy to use. Possibility to create various settings for survays. Automatic summaries.

I have no objections. I have possibility to create various settings for survays. I receive automatic summaries.

The introduction of the NPS surveys will be an invaluable part of improving our overall customer experience and having a platform that allows us to do this with ease is a priority. The Startquestion team have been excellent in supporting us from the very beginning and are always there when we need to ask questions or need help with implementing changes. Nothing is too difficult for them and they are always friendly and professional, this has been hugely important to ensure the entire team are comfortable with the management of our surveys through Startquestion. Marcin and Kamil in particular have been absolutely brilliant and we cant thank them enough for their support!!

The surveys have been created with ease and implemented across numerous teams. The follow up features and the options to send the surveys either automatically or manually gives us a lot more flexibility. The report feature is also really easy to use.

Accessing the email templates has several steps currently so it would be great to make this easier and we understand that this is something that is currently being worked on and will be updated very soon.

The application facilitates work, has many options and possibilities both in terms of surveys and quizzes. You can create your own templates, measure NPS satisfaction. It is simple and intuitive. A great option related to reports. You can also send the survey in the form of a QR Code. Ease of copying data from previous surveys when creating a new, similar one.

Old entries could be automatically transferred, e.g. after 6M, to the archive

Ease of use and clarity of the interface.

Unable to embed a downloadable file in the survey

Knowing the results (online) of the customer satisfaction level allows you to take appropriate action

online results technical support ease of use general everything :)

some minor limitations in the presentation of the results

It is ok, fast and user-friendly

Intuitive and high throughput. A large amount of data is loaded very quickly, large reports quickly export to excel.

I did not notice the flaws that make the work difficult

Easy to use, transparent, intuitive. Can be used for various researches (analysis of the needs, 360-degree appraisal/feedback)

no difficulty. I need to practise more to use from advanced options (my responsibilites).

Ease of handling it. Every person can easy learn how to use this software.

There is no such a thing. Everything works perfectly in my usage of this software

Simple operation on them website, possibilities of using Startquestion implemented forms.

Everything is okay, I haven't met any of problems.