Wufoo

RATING:

4.4

(212)

About Wufoo

Wufoo is a cloud-based solution that helps businesses automate the processes of creating hypertext markup language (HTML) forms for event registrations, online surveys and more. Key features include remote access, branding, alerts/notifications, secure sockets layer (SSL) encryption and social sharing. Designed for businesses of all sizes, Wufoo comes with a drag-and-drop interface to build and customize forms. It allows users to incorporate forms into websites to collect data, accept online payments and receive notifications every time a client completes a form. Additionally, the solution allows organizations to transfer data into the customer relationship management (CRM) system and automate workflows. Wufoo enables businesses to create reports based on cust...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Wufoo Pricing

Starter plan: $19/month or $169/year Professional plan: $39/month or $349/year Advanced plan: $99/month or $889/year Ultimate plan: $249/month or $2199/year

Starting price: 

$19.00 per month

Free trial: 

Available

Free version: 

Available

Wufoo sales lead form
Slide 1 of 6

Wufoo Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Wufoo

1 - 5 of 202 Reviews

Sonja

Food Production, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Wufoo Review

User Profile

Craig M.

Verified reviewer

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Wufoo easily allows me to create contact forms for my websites.

Custom contact forms that automatically sync and create contact records in my CRM and my email platform.

PROS

Every website has at least one contact form and most WordPress themes include them. Not a big deal. I wanted a contact form that would sync with my CRM (Nimble) and my email marketing platform (MailChimp) and Wufoo fills that need. Every time someone fills out a form, that person is created and tagged in my CRM as well as in MailChimp. Nice!

CONS

It's not the easiest to use but it is also not the most difficult. The interface is a wee bit tired. My biggest challenge has been, and I am not saying that it can't be done with Wufoo, is that I can't easily figure out the way to limit the WIDTH of a form. In other words, wherever I place the form, it expands to the full width of that page, post, or sidebar. Same form, different widths. I'd like to put in on my home pages but, I don't want it to fill the width of the page. Like I said, it can probably be done but, it is not that critical for me and I have enough to figure out:)

Ben

Higher Education, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Easy-to-Use Form Builder with Plenty of Options

Overall, Wufoo is a fantastic, customizable form builder that so far has met all of our needs in some capacity. Any complaints about the product are extremely few and far between.

PROS

The nicest thing about Wufoo is how simple the user interface is. On multiple occasions, I've been tasked with introducing staff members to the platform. Usually, I only give them a simple assignment and have them build something in Wufoo with limited or no instruction. The fact that all of those staff members were able to successfully create forms and utilize multiple functions tells me that the interface is straight-forward, understandable, and very, VERY user-friendly.

CONS

This is not a problem that most users will experience. That said, I created a form that utilized 'branching & logic,' some deeper features that many people might not ever use, depending on their needs. Ultimately, I was creating a form that had all of the US states, and depending on which state was selected, it would display certain information or fields. It was unfortunate to discover that Wufoo maxes out at 50 lines in the 'branching & logic,' meaning I had to break up the form into multiple forms to be able to fit everything. It wasn't ideal, but I fully recognize it is an inconvenience that most users will not experience.

Reason for choosing Wufoo

Wufoo's extremely easy-to-use interface, great pricing, and customization made it the standout choice.

Reasons for switching to Wufoo

Both SurveyMonkey and Wufoo are great products, but in the end, I believe it was the price and the user interface that made us choose Wufoo.

Anonymous

11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed September 2020

Technical knowhow required to get the value from this product

Wufoo was the form management tool integrated into about 10k SEO landing pages when I came to DOmedia. It was integrated to function seemlessly inside our own custom web app, and it did so well. It would have been much harder to get similar functionality out of even a more expensive tool. But, when I went to build out more "stand alone" forms that didn't require such sophisticated integrations, or just needed to integrate with our marketing automation platform, it made more sense to go with a more design-focused product.

PROS

Wufoo gives you access to everything under the hood: stylesheets, webhooks, site integrations... but it doesn't make them as idiot proof as other (more expensive) solutions. Basically, if you have the technical knowhow to not need a fancy onboarding / support experience with cool CX shinies... then you get to reap the benefits of a lower price tag because they didn't spend money building that stuff. If not, it will probably feel like a slightly overpriced (though still relatively cheap) bare-bones form builder.

CONS

As stated above, they really don't spend (I'm sure the builders would say "waste") money on UX. It looks like web software from the first generation of web software... but it does a lot for the cost. I think they found their niche and stuck to it.

Georgiana

Business Supplies and Equipment, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Chose Wufoo Now!

My experience using this software is amazing.

PROS

I love that Wufoo can be integrated with other software which can provide more information. It is also integrated with the best. The access and permission are amazing. You have access to your forms and all your reports which can be managed using your account. The Multi-Channel Distribution is great for all businesses. It can identify your contact using your app and can also track other information.

CONS

I love the software it's amazing. 100% recommend

Reasons for switching to Wufoo

I made the which because Wuffoo has all that a business need to be successful.