Wufoo Review

Above & Beyond Support Thanks Wufoo

Ease of use, Simple to Embed on a Website, Simple to customize. Love the intergrations

Pros

How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product. We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms. To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger. Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!

Cons

I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.

Super Easy & Looks Great

I use it internally mostly for intake & outake forms for clients. My favorite thing is that it can be emailed out with all the information so I dont have to take the extra time to log back into the system

Pros

I really like Wufoo as opposed to some of the other survey options because it is super easy drag and drop type set up, very intuitive, I can add in a direction video, and it looks really good! Best of all, it sends me an email with all the info so I dont have log back in to find it.

Cons

The cost is a little high considering there are some free options out there but I think some of the extra features are worth it.

Easy-to-Use Form Builder with Plenty of Options

Overall, Wufoo is a fantastic, customizable form builder that so far has met all of our needs in some capacity. Any complaints about the product are extremely few and far between.

Pros

The nicest thing about Wufoo is how simple the user interface is. On multiple occasions, I've been tasked with introducing staff members to the platform. Usually, I only give them a simple assignment and have them build something in Wufoo with limited or no instruction. The fact that all of those staff members were able to successfully create forms and utilize multiple functions tells me that the interface is straight-forward, understandable, and very, VERY user-friendly.

Cons

This is not a problem that most users will experience. That said, I created a form that utilized 'branching & logic,' some deeper features that many people might not ever use, depending on their needs. Ultimately, I was creating a form that had all of the US states, and depending on which state was selected, it would display certain information or fields. It was unfortunate to discover that Wufoo maxes out at 50 lines in the 'branching & logic,' meaning I had to break up the form into multiple forms to be able to fit everything. It wasn't ideal, but I fully recognize it is an inconvenience that most users will not experience.

Wufooin' For Awhile Now

We use this for so many different things. Online applications, product request forms, product raffles, giveaways, keg order forms....It has been very simple to use and works for what we need.

Pros

I really like the email confirmations and the downloadable excel files of form entries. It is very easy to drag and drop to create a simple form and super easy to integrate into your website.

Cons

I would love to be able to have a drag and drop feature for images. I'm not very versed in html so it is difficult for me to figure out how to utilize the feature. Would like to utilize it to display products for raffle entries.