Above & Beyond Support Thanks Wufoo

Ease of use, Simple to Embed on a Website, Simple to customize. Love the intergrations

Pros

How many times have you come across a software product where the only method of support is via email and groaned. Or in another instance reached out to a support team of a product only to get the feeling from the support person that they either were not taking you seriously or were defensive about thier product. We have been using Wufoo forms for the last seven years and in all of that time we have never had any techinical issue with any of the forms or excellent intergrations that they offer. That is to say at least we didn't until just recently. I won't bore you with the technical details of the issue other then to say some of our cleints could not access the forms. To make matters worse I we discovered the issue late on a Thursday before a four day holiday weekend. I knew from past support tickets that thier support desk was limited during holidays and on weekends. So I pushed the ticket thru not expecting anything until Monday, And also by chance late in the evening I shot them a message on Facebook Messenger. Much to my amazement I got an almost imeditate response. Not only did they take my issue seriously but they listened to what I had told them and advised that this advice helped to narrow down the underlying problem that had just cropped up in thier system. Not only did the fix the issue in a timely manner but they followed up several times of the next few days to ensure it stayed fixed. One could not hope for a better partner!!!

Cons

I do not have a lot of cons about the product but could use more sort features when you have a lot of forms.

Still a great survey tool

Fast surveys of employees and faculty. Secure and anonymous surveys possible for sensitive topics.

Pros

We have used this for several years now and we still consider this as one of the best survey tools on the market. Every now and then we start looking into all the new and coming survey companies that pop up but this one still wins.

Cons

wish they would make it easier to integrate into a SIS. Some of their API information is very complicated.

Solid form generator

It does the job. But the user interface is outdated, there is no WYSIWYG and it is not an easy product for an end-user.

Pros

Versatility. You can create variety of forms with it. Also, integration points and API. Also, enterprise grade security setup.

Cons

An end-user oriented product should not require coding - Wufoo does. Even simple things such as creating a form using multiple columns requires coding.

Gets the Job Done. Nothing Sexy About it.

Wufoo does a good job of creating registration forms for out events that also capture data that we can then import directly into our database using a webhook. So on the backend it's great. But on the front end, it pales in comparison to a sexier event based ticketing platform like eventbrite or even brown paper tickets. Wish they would make it more aesthetic and give it a few bells and whistles on the front end for the consumer's sake.

Pros

It captures the data we are looking for and it imports it into our database that we use. And it easily links with authorize.net, which we use for receiving payment

Cons

It doesn't look very pretty and it's difficult to add an image to the intake form.

A simple yet powerful form creation solution

Absolutely brilliant, anytime my team has had an issue, it is early with in a professional way and solved promptly

Pros

The simplicity of the entire platform and the ability to API connect to a variety of other stems to ensure continuity.

Cons

The ability to create a form from an existing database or excel spreadsheet would be great