PartingPro streamlines our communication with the families we serve in a way we could not before using the software. The visual layout of PartingPro is fairly intuitive and allows the team to manage their work much more easily and obtain payments more quickly.

The invoicing functionality and reporting could be improved to provide easier use by our team and management. Features to help match the various payment scenarios each family requires such as splitting payments would be a value-add. Also, more robust, detailed automatic financial reporting would help management more easily perform general admin functions.

Overall great experience. No complaints.

The clean and modern look. Very user friendly and there is always someone to help if I have any questions.

There is nothing that I dont like. Everything is great. Maybe just the UPD urns shipping is longer than it should be, but that isn’t a parting pro issue.

My over all experience has been enjoyable. It is a breeze to arrange a cremation through Parting Pro and its even fun.

I like that the software allows people to arrange cremation and funerals, sign legal documents with ID verification and even collect and send payment, all with the ease of never leaving your desk. It is accurate, precise and it allows you and your client to edit and communicate on the same document in real time. And Parting Pro has excellent customer service options to communicate with the admins via SMS.

I do not understand the convenience fee. I wish it was a set-in-stone percentage so that I could tell my families what the convenience fee will be before I send them the invoice.

I'm very happy overall with Parting Pro the software has been great and its always getting better as new advances come along. The people with Parting Pro are great too! Always so helpful and willing to make our business better.

My favorite parts are being able to do everything from one spot. Such as the paperwork being sent to families and the option to send them an invoice as well. Making it so we can send each family member their own forms is helpful. When we are able to make edits to help a family complete the forms or check their status is helpful, this way we know where the families are in the process. Being able to see all of our cases on one page with their status is nice and the ease of navigating through all the types of cases and in each individual case is something else I like.

If the software were to be more mobile friendly on our end and the families it would make things even better. When were out of the office and only have a phone to use it can sometimes be a challenge. If it were done in an app format would be great.

The customer service at Parting Pro is the best. Any time I have had a question or concern they are right there to answer my questions and guide me through the process. I'm never left wondering what to do. Thanks Parting Pro!

Signing up with Parting Pro for my online cremation business was the best decision I ever made. My internal processes have been streamlined due to all the great features Parting Pro has to offer. If you are looking for a simple way to stay engaged with your client and organized at the same time, give Parting Pro a look. You won't be disappointed.

I would be nice if we could easily merge cases. When I take a call over the phone I will typically get their information and send them an email through Parting Pro. Often times when the client decides to move forward and go through the online process it adds them as a new case. I don't like deleting anything but there is not a feature for me to merge the two cases. That would be helpful.

Overall, I would definitely recommend companies to use Parting Pro. It's easy, painless, and the staff is always working toward bettering themselves with our recommendations, they truly listen.

This program has been most impactful for our company because it allowed us to leave the paper and pen world and take a big step into the digital world. Our families rave about how easy it is to work with us and I know a lot of it is because of Parting Pro. Our communication through phone and fax has been significantly reduced saving us money on manpower, paper, ink and other related supplies. I am grateful for the movement we made when choosing Parting Pro - what a game changer!

I dislike a few features of Parting Pro, but those features might have been set by the administrator. I would like more information available on one page rather than shifting through different tabs looking for what I need.

It has been wonderful! Not only does it make our work of caring for families in a most difficult time easier and less time consuming - but it has proven to have made our business more profitable from day one!

We started using PartingPro - funeral arrangement software - shortly after the COVID-19 Pandemic began. Not only has it allowed us to stay in business when other businesses were closed and shut down - it actually helped us gain more business and become more profitable by giving our families an easy way to choose services, select merchandise they want, and complete all forms required without ever leaving the safety and comfort of their homes during this terrible pandemic. I am not sure we will ever go back to the face-to-face arrangement model again, because of what we offer and the ease with which families can select their services and complete everything online - even pay for it!

I would have to think long and hard to find even one thing that I would consider a CON. Probably the one thing I would wish were easier or different is to change the main email to which forms and proposals are sent.

Overall it’s a great tool and I am glad we’ve started using it I just think there are several limitations as I mentioned above. The communication is great though and I’ve always had a great experience with the customer service.

I like how easy it is for me to be able to send forms to families and for them to be able to sign and review documents from their phones or computers. I also really like the invoice option and the ability to accept payment via the program, however I wish we could change certain things about it.

It takes a while for the photo IDs to upload and I wish it was automatic as soon as the family did it. I also would like to be able to upload and edit my own forms as there are some forms that are specific to just one family or a couple and I’d like to be able to provide them everything in one email as I often have to send half my documents via Parting Pro and the other half via a regular email explaining “here are the rest of the documents” and then they can’t sign it as easily unless they scan and email back to me. I’d also like to be able to name invoices our case numbers, for some reason it doesn’t let me (for example invoice number KDL-18-257).

We are a Funeral Home serving families in our community as well as families and funeral homes across the country. This is the perfect software because it allows us to communicate with needed forms much easier and hassle free. Our families are already going through enough, and having a software this smooth, prevents them from going through anymore.

This software makes my job SO MUCH EASIER! I can now meet the needs of my families regardless of location, without the hassle of the family needing to find a place to print/scan the documents and email them back. Very convenient for those who do not want to be inconvenienced.

Well I liked to be able to edit the documents before sending them, to make it easier on the family to just review and sign. You all must of listened because it has been implemented and works like a gem!

The customer service is the absolute best they respond within seconds and always eager to help us find solutions to any issues we have. they make changes for us regularly and there is almost no wait time!

I love that it is specific to our current needs and can be changed frequently! Makes payments easy and increases sales! Easy to use and learn!

A couple issues with specific forms and in the e-sign platform it only allows for one signer not multi pal. Also in this review it asked for me to select a category and funeral home is not an option so i had to choose a random category.

Parting Pro has definitely helped grow our business. Unlocking new segments of customers, modernizing some of our old processes (no more customer faxing!), and selling merchandise online has been nothing but amazing. The team is very responsive to anything I need help with and each new feature release just makes it more and more valuable.

Parting Pro has unlocked a new segment of business for our firm. Having a low-cost, online-only option allows my firm to serve many of the families I was losing to competitors. I would get the first phone call, but ultimately lose them to direct disposers and fly-by-night store fronts.

It took me longer than it should have to trust the system. I thought that serving people online, I would be losing the personal touch - but families have said nothing but positive things about it.

Parting Pro has been so accommodating to us and that is the reason we are with them. They really try to meet our needs at every level product wise, pricing wise, etc. The fact that they are constantly listening to their users and making improvements is amazing.

The e-sign capabilites are by far better than any other in the entire industry.

That it is not linked to our accounting software and does not have the ability to do reporting like State Reports etc.

On a daily basis, I review and organize my contacts. The software is fast and error free. We love it.

Easy to use. Its a living thing that evolves to our needs and helps us to interact with our customers on a clean and easy platform.

Glitches are few to non-existent, but when they occur, we seem to get fixes promptly. We've only been down a couple of times.

The staff replies VERY quickly! The software is user friendly, and easy to work with. I LOVE IT!

This software makes my job 10 times easier. Having the forms available at my fingertips and making it so much easier for our clients to e-sign. It plays a key role in my day to day, and I would highly recommend to anyone thinking of purchasing.

As of right now, the contract isn't functional (because the number of death certificates ordered is never the same for each client), so I have to generate my contract on another antiquated software. It would be nice to have it all in one spot.

on a scale of 10 they are a 12

easy to use and easy to change to fit changing conditions. 24 hours a day everyday if we need help the Parting Pro responds, so refreshing to know they have our backs!

Nothing it meet our needs and that is why we selected them

Our experience with Parting Pro has been great. They are always available if you need something and always willing to help you.

The product is super easy and consumer friendly. It has been a wonderful asset to our business. Something that we can offer to our families. Especially during the pandemic.

There really isn't anything that we have not liked.

I have a very positive experience with Parting Pro

It is very easy to use. You are able to get things out to your families very quickly-very often they are still on the phone and already have the info in their mailbox.

Most issues tend to be user problems....

Everyone who I have been in contact with has helped me solve any problems I am having.

Overall ease of use, and the support that is given when needed.

Personalization is a bit limited, wish that the vital statistical information could be more personalized.

The people are great. If I need something changed, they do it quickly. They can always fix or help me with me question.

I can refund money very easily. The emails and calls are good and let me know if someone has filled the forms out. I like the color also.

Two or more people cannot sign the paperwork. I had a lot of families tell me that its extremely hard to navigate through the forms…(can’t go back to fix or change things.) When I type a name in the search bar, I get a lot of “Not Found” results so I have to make a new case and I find that person’s name later. Then, I have two cases and end up having to delete one. The bad thing is it took me time to do all this. Sometimes they take a little long to answer. I don’t use the ID Verification. I still cannot do my CMT per needs.

helps to keep track of all of my at needs and imminent deaths and keeps the records to where they are easily accessible.

I like the ease of use and that it is very user friendly.

don't have anything that is a con. There isn't anything I can say negative about this software.

The staff is extremely responsive to questions and/or issues. They are very helpful, and seek to understand how to solve my problems. In short, they treat me the way I treat my families.

The convenience to both the funeral home AND the family.

The automatic numbering system doesn't match with ours, so I have to re-adjust each case number. This is an extremely minor issue, and it is well worth the effort to have this system.

We are very happy with how easy the software is to use. Parting has been great to work with. They have listened to our suggestions and made changes to improve their product. Their updates help serve families that don’t work well with computers. The directors have many options to be able to serve the families with parting pro.

How easy it was to use for families and Directors

In the beginning there was some wording that was confusing to the families

very positive. We use it every day and makes our jobs and our processes easier.

The easy flow from page to page helping families make decisions and easily see our prices. Parting pro makes taking payments online seamless. Document handling is so easy and they keep improving to make it better and better

it has no open source to connect to accounting software

Good experience - customer service is great.

It makes it easy for our families to make arrangements.

We cannot make any changes to the system (pricing, contract, etc.) on our own.

Overall it is good. only the items mentioned above.

* Fairly easy to use * Can assist a client with pre-registration real-time

* Once a client signs and submits pre-registration paperwork, it cannot be changed. * i cannot get a template for my standard letter to send with forms. I need to change the "generic letter" every time