Nice visual on screen so can see which jobs are coming up.

They always offer genuine solutions and offer advice on how we can implement things in a better more efficient way that suits the business and our customers.

As the business has grown, Big Change have supported us all the way, implementing added features, new tools and always happy to look into new add ons to assist our business.

Excellent always helpful and informative, all issues that arise are dealt with immediately and resolved.

The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Big Change Job Watch has enabled us as a company to run more efficiently and the customer service side of the business has been very helpful.

The lack of integration with accounting software but this is know sorted.

Its easy integration with other apps has been such a useful tool, such as Xero, Outlook and Google Maps.

SENSITIVE CONTENT HIDDEN] was amazing when he has done the demo at our office. SENSITIVE CONTENT HIDDEN] were great and the implementation.

Very experienced, responsive and enthusiastic people have made all our interactions with Big Change very easy.

JW is easy to use with functions that help you manage your workflow throughout the day and for the coming weeks.

Big Change is a great and easy way to get our jobs booked in, there are many different features that you can use and tailor to the requirements for the business.

System error causing slow use or none use of the software occur too often.

Up to date Sat Nav information can sometimes be delayed causing navigation problems for the drivers, again this is not a regular occurrence.

Very user friendly and almost anything we would like to do Job watch has a solution.

Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.

Big change is a fantastic company and the people at big change are helpful and always will to support any issues we have.

The software was originally for logistics and therefore some of the front end is wording logistics bias. Ie engineers are drivers.

Great Software backed up by a Great Customer Service Team.

Sometimes the map doesn't work properly. You zoom in and it can't keep up with the change , so the map gets distorted.

The system is really easy to use and the price is excellent compared to others on the market.

There is probably better systems out there now but we are comfortable with this system for now.

See less, it’s like the solution has integrated well and forms part of our day to day operating model.

Set up was quite difficult, and the on boarding team were quite hard to contact, and responses from them with site development were quite slow.

This software allows seamless management of client details and remote workers to allow for greater levels of efficiency and customer service.

It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly.

The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

Vehicle trackers are slow and a bit clunky. Not as easy to modify as your told and then everything is charged extra for changes.

Bigchange not only allowed us to increase efficiency and expand our operation rapidly, it also allowed us to do this in our own way with the customisation available within the system.

Happy overall but we still are having so many issues with usability and how it was initially set up.

Relative to integrations of other business changing software, the process with BigChange was wonderful.

The option to speak to CS using the Road Crew number - the speed in which your query is answered is amazing, no waiting for issues to be resolved.

Its very hard to pick something we like the most about Big Change as we like the whole thing. We basically think everything is great and it works extremely well.

Subcontractors are not handled at all in bigchange, you have to have work arounds to allow the use of subcontractors even then its messy and poor.

The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.

5 Star, everyone has been super helpful and made the journey as smooth as possible. The helpline is perfect and the phones are always answered.

Excellent customer service, which I know is vital in a software company. I really, really like the new university training platform as you can never know enough.

Really happy with the functions available on big change, albeit i would highly recommend training and/or the recent webinar's to fully understand the processes and what you can do with Bigchange.

Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access.

Great value for the money. Smart Service makes running my business much easier and I highly recommend it to anyone in the service business.

Pathetic management and very greedy sales people.

Smart service is awesome. Easy to use and good value for the money you pay.

The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers.

I like that it’s mobile friendly and integrates well with QuickBooks.

This is time consuming and causes errors if the new job is not scheduled as recurring.

Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great.

It is fairly user friendly. I do like the posting and dispatch screens.

Once you get the hang of it, it's pretty intuitive and easy to use.

It doesn't seem to back up what is done after you post a job. You then have vague information available.

The ease of changing information is good and bad. From an accounting perspective, it is a bit soft on that aspect.

Saving us paper and stress with perfect integration with Quickbooks. Thanks for this great product.

Easy to use and the service is awesome. Any time I need help you are there and always polite.

We use it for scheduling field techs for service calls. Great features, but the designers need to work on the reliability of the program.

Its a good basic software for scheduling and data-basing but need many fixes to be up to speed with competitors.

While it took us about 45 days to fully integrate the software and maybe 60 days to feel like we were maximizing our investment I would say that this software was a great investment.

Overall the product is solid and the Support team is extremely helpful.

Great program for service industry. Customer service is always helpful.

It is extremely easy to use. It is evident that quite a bit of thought went into the design of the software, because the features are useful and informative.

Outstanding Software with Outstanding Customer Support.

The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.

Many positive features, photo capturing, signatures, notes. I enjoy the monthly webinars that provide/reap new and old features of the product.

The only other bad thing is that it has to work with Quickbooks, which is an atrocious company to have to do business with.

This software and the I-fleet version are great to use. The program is simple to learn, and a great tool for dispatching and tracking technicians time, parts/materials and notes.

Was easy to use I enjoyed working with it. I always had way to keep my accounts scheduled.

Has been fine, had to find a few go arounds for scheduling. I do wish we could get quicker response times when needed.

Scheduling and the ability for the work order to convert to invoice in Quick books.

Pound Sterling

BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform. 

BigChange helps field service businesses across the UK  to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting. 

Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger. 



LongDescription

Real Time Analytics

Employee Management

Production Cost Tracking

Leave Tracking

Messaging

Purchase Order Management

Work Order Creation

Surveys & Feedback

Barcoding/RFID

User Management

Electronic Payments

Status Tracking

Barcode/Ticket Scanning

Safety Management

Employee Onboarding

Tire Management

Payment Processing

Subcontractor Management

Order Entry

Fuel Management

Real-time Scheduling

Mobile Alerts

For Locksmiths

Time Tracking

Performance Management

Customizable Reports

Document Storage

Document Imaging

Access Controls/Permissions

Activity Tracking

Service Request Management

Vacation/Leave Tracking

Equipment Management

SMS Messaging

Dispatch Management

Shift Swapping

Progress Tracking

Digital Signature

Job Costing

Real-Time Monitoring

Mobile Payments

Route Optimization

Contract/License Management

Task Scheduling

Code Enforcement

Proof of Delivery

Electronic Signature

Order Management

Space Management

Group Scheduling

Credit Card Processing

Variable Workforce

Invoice Management

Attendance Management

Attendance Tracking

Timesheet Management

Risk Assessment

Project Management

Approval Process Control

Projections

Key & Lock Management

For Courier Services

Customer Database

Recurring Appointments

Image Capture

Report Templates

Class Scheduling

Job Management

Sick Leave Tracking

Calendar Management

Geolocation

Customizable Fields

Labor Forecasting

Room Booking

Customer Portal

Geographic Maps

Template Management

Scheduling

Data Import/Export

Geofencing

Offline Access

Mobile Signature Capture

Clock In/Out

Accounting

Multiple Projects

Route History

Employee Self Service

VIN Lookup

Failed Inspection Tracking

Multi-Location

Self Service Portal

QuickBooks Integration

Mileage Tracking

Audit Trail

Route Management

Employee Time Tracking

Technician Management

Overrun Reporting

Bills of Material

JourneyWatch = £14.95 per vehicle, per month
JobWatch = £69.95 per vehicle, per month
JobWatch Plus = £99.95 per vehicle, per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

BigChange

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

The Smart Service mobile app syncs with QuickBooks, allowing users to create and manage customer accounts, schedules, and invoices.  In addition, the mobile Smart Service system expands QuickBooks with work order management, routing, time tracking, inventory, estimates, digital forms, workforce tracking, service histories, and many other easy-to-use features.

Chemical Usage Tracking

Lead Management

File Storage

Pesticide Usage Tracking

Mobile Access

Cost Tracking

Fleet Management

Routing

Pest Activity Tracking

Preventive Maintenance

QM/ABPro Interface

Service History

For HVAC Companies

Smart Service is available for a one time price of $1,599.99. Additional users and mobile users are available at a discounted rate.

BigChange vs Smart Service

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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