I used the program in billing for the Village for close to seven years. The program was easy to install and enter customer information. The only problem I had was getting rid of old accounts. But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help. I dealt with Terri, mostly, and she is on the ball and patient as well. I think they could include a couple of things, but overall the program gives what is necessary for billing and records.

We looked at a number of systems on Capterra and love Electricitybilling.com It is used to bill tenants use of electricity. Customers all pay online with credit card facilities and the bills are nice colourful and informative. The workflow that has been added means customers enter requests directly into our system.

Just need my internet browser to run it

I need a password to login to it. They say thats a requirement for security compliance.

It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?) Overall it is good

regular improvements, lots of features, easy to use. Being on the internet means all the updates happen in the cloud and we just open our browser and the system is there. i can do bill runs from home if i need to. this is great as sometimes bill runs fall on the weekend and i want to be with my family. invoices are full colour and i can automate sending reminders and sms. what i like most is that they keep enhancing it with new features to save time .

Highly recommended!!!

I have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!

Can't think of any.

This software is very easy to understand, quick to learn how to use, and if you ever have any questions what so ever, no worries, they have the best Customer Service. Its not just like calling for help with a company but calling for help from a friend. When I call Terri its like getting personal help from a friend who knows everything about my company as well as me as a person. I have never or will never plan to switch to anyone else. Thank Goodness for WaterWorks!!!

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers! The customer service is excellent. I called several times after set up with questions and Terri was so patient with me and if I had to leave a message or she was helping someone else when I called, she always calls back very quickly.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.

We use WaterWorks for billing our regional Public Water Authority customers. It is easy to install, easy to use, and does everything we need. Any questions that we have are quickly answered. I can recommend this software without any reservations.

Our city has used WaterWorks since 2005. It has worked flawlessly. Their support is both knowledgeable and above all quick and always corrects the problem. They take customer feedback to heart and will go the extra mile for any customer. Well done WaterWorks!

This is a great software program we have used it since 2006 It is very user friendly and Terri and John are always there if you have a problem I would highly recommend this program to any utility that is looking to improve their billing software

This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.

I was new to bookkeeping for a water district. WaterWorks is very user friendly. It is very easy to learn and if you do have any problems, you can just call support and they do an exceptional job with helping their customers.

I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable. A pleasure to work with these people.

THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

Its very easy to learn and use. The company is improving the Software at all times. The best customer service around.

Overall recommendation is that you try this program.

Very good service, I love the problem it is easy to operate. If i can do this program anybody can.

I have no cons with this program

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

Always friendly, easy to work with and go out of their way to help with problems.

The customer service is great , and the program is easy to use.

This is a great product. John and Terrie are very helpful any time you call them.

Easy to set up and use. Great history features. Support is outstanding.