Knack vs Novo Solutions

RATING:

4.5

(82)

Knack has 82 reviews and a rating of 4.45 / 5 stars vs Novo Solutions which has 14 reviews and a rating of 4.21 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (82)
4.2 (14)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
March 4, 2024
January 15, 2019
Pros/Cons
  • Pros

  • Great online builder with a very easy learning for it. They offer get webinars that demos a lot of the You can get up and running in minutes not months once you have a plan.
  • The pricing model makes it an easy sell to get started.
  • Cons

  • Limited options for customization in the dashboard.
  • Also, having problems with the rules and parameters disappearing randomly on forms has been a problem for my organization.
Read all user reviews
  • Pros

  • The updates take place immediately which is a great time-saver. Our agents have access to the most current information when they need it.
  • This software is beyond easy to use. It is user friendly and keeps all the information we need to keep the work flow moving.
  • Cons

  • Search engine is horrible and is what will ultimately kill the product at our organization. WYSIWYG editor is difficult to work with.
  • The documentation on your site and through the software is severely lacking.
Read all user reviews
Pricing Range
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$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos