All ACTIVE Educate Reviews
1-14 of 14 Reviews
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Rebecca
Verified reviewer
Individual & Family Services, 2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Active Educate transformed our summer camp experience
We used Activate Educate for our summer camp enrollments and are so glad we did.
PROSThe Activate Educate software was so user-friendly, I was able to add sessions to our summer camp enrollment with ease, check on the status of campers, and have the registration fee transferred to our account automatically.
CONSNothing! It was well designed and user friendly.
Vendor Response
Thanks for leaving us a review Rebecca, awesome to hear that your summer camp registration has been going smoothly!
Replied October 2018
Lynn
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Review for ACTIVE Camp and Class manager
My overall experience has been very strong. I have had very few problems throughout the seven years that I have worked with ACTIVE Network. The few problems that have occurred were solved quickly. I most definitely recommend ACTIVE systems for camp registration and management.
PROSACTIVE software is very easy to use, the platform is very user friendly and the customer interface is clean.
CONSACTIVE pricing is quite expensive. The per - registration pricing is significantly higher than the per season pricing models offered by camp registration system competitors.
Vendor Response
Thank you, Lynn, for taking the time to give us a review. It's great to hear that our support team was able to resolve your issues quickly!
Replied October 2018
Darlenne
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Active Review
When it comes to reaching out, active is the way to go. Easy to maneuver and afficient when communicating to participates.
PROSWe enjoy the ability to email our contacts all from one site - their email features come in handy when trying to view who is opening and clicking the links.
CONSTheir Virtual IT department is lacking. We had issues in the past that they could not solve. Communicating with them was a hassle and unaffective.
Vendor Response
Thank you for your feedback, Darlenne, we will be sure to pass your comments to our customer support team for consideration.
Replied October 2018
Cyndy
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2018
Au
I like I can compare year to year easily, I can set up new seasons and session, make changes and copy old ones with ease.
CONSThe add-on for Active insurance and other things. Its upset many of my parents and they are under the impression that I added it onto the order unfairly. I don't like when I call customer service and I have to repeat myself about 4 times as to who I am and where I'm from. Im upset that attendance has been down and I receive emails to use it.
Vendor Response
Thank you for your feedback Cyndy, we appreciate you taking the time to write a review. I'll be sure to pass your comments on to our customer service team for consideration.
Replied October 2018
Charles
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
ACTIVE educate
Very positive
PROSWe have used Active software for many years and are very pleased with the performance, functionality, support and ease of use
CONSIt is complex and there is a learning curve. There are at times unexplained and / or unexplainable glitches at the user end, an effect I think of the size and complexity of the software and the general unpredictability of web-based performance
Lindsay
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Camp + Class manager is my right hand man, or woman.
I like that I can set it up myself. I have had such a great time being able to set it up and make changes on my own.
CONSI dislike the financial reconciliation at the end of the year, but honestly it's probably user error.
Vendor Response
Thank you Lindsay for taking time out of your day to give us feedback, we appreciate the 5 stars!
Replied October 2018
Lauren
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Summer camp registration
The product has allowed us to go from paper registrations to an automated registration platform.
PROSAbility to run reports about campers and see trends.
CONSUnable to use multiple coupons on a camper registration for discounts.
Vendor Response
Thank you for your feedback, Lauren - we'll be sure to pass on your comments about discounts to our product team.
Replied November 2018
Brett
Education Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Review of Active Network
Active gave me the ability to keep everything organized under one page. This organization took away many headaches in the past when constructing our summer basketball camps.
PROSThe ease with which I can use the product as well as my customers. No complaints from anyone in year 1!
CONSThere was nothing to be honest. I was able to set up our page how I wanted to which helped in the end.
Vendor Response
Thank you Brett for taking the time to give us a review, it's great to hear you haven't had any problems!
Replied October 2018
Malcolm
Health, Wellness and Fitness, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Ease of Use
My overall experience has been a good one. From first contact, to setup, to first registration. I would highly recommend this to anyone looking for an easy to use program for their registrations and management process.
PROSThe product is so easy to use. It has all of the features you could possibly want and it is so simple. And if you have a question the support is awesome and they can show you how to do things live by allowing you to watch a feed of their own computer screens. It’s fantastic.
CONSThere’s not much I didn’t like. The only thing I could say is that maybe some sort of Instant Deposit feature would be great. In a world where things happen so fast now, it’s just kind of tough sometimes when you have to wait to get paid out from your registrations on a bi-weekly paycycle. But again, that’s just trying to find something to say because mostly the product is great!
Vendor Response
Thank you for the 5-star review, Malcolm, we're incredibly flattered! We especially love hearing that it's been a smooth process from first contact to your first registration.
Replied October 2018
Shannon
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Easy and User Friendly
Our numbers have increased and our customers like using the product.
PROSThis software is very easy to use and well laid out which increases its functionality.
CONSSome features we would like are not available.
Vendor Response
Thank you, Shannon, for your review. It's great to hear that your numbers have increased!
Replied October 2018
Melissa
Performing Arts, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Ease of ACTIVE Educate
The custimer support is amazing and the trainings were so helpful !
PROSHow easy it was to set up our online website for online class purchases.
CONSNothing...it really is a fabulous sytem for our theatre company.
Vendor Response
We really appreciate the 5-star review, Melissa, thank you so much! We're so happy to hear that setup was a breeze.
Replied October 2018
helena
Education Management, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
Extended Day program
easy to register for after school clubs for our school
CONSparent complain often that they were offered to get the membership. however our parents just use this program to register their child for the afterschool program.
Vendor Response
Thank you so much for your review Helena, we appreciate you taking the time to give us feedback!
Replied October 2018
Erika
Recreational Facilities and Services, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
ACTIVE Educate is great!
Very user-friendly and simple to use! Definitely recommend.
CONSCost is a bit high and tier-based. The more you pay, the more customer service you get it seems.
Vendor Response
Thank you for your review, Erika, it's great to hear that you've had such an easy time learning and using the system!
Replied October 2018
Laura
Performing Arts, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2018
Vital Tool for Managing Information
It is very helpful is keeping our students information together in one place, and protected/secure.
CONSI think it could be visually more appealing and sleek.
Vendor Response
Thanks for taking the time to give us a review, Laura!
Replied October 2018