GoSite

RATING:

3.7

(30)

About GoSite

GoSite is a business management platform that helps businesses manage appointment scheduling, payments processing, client communication processes. With GoSite, users can track client conversations, list businesses in 70+ directories, and get paid quicker.

GoSite Pricing

GoSite offers 4 pricing plans.

Starting price: 

$15.20 per month

Free trial: 

Available

Free version: 

Available

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GoSite Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for GoSite

1 - 5 of 29 Reviews

User Profile

Christopher

Verified reviewer

Mental Health Care, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

High output, low Maintenance

I have had a wonderful experience and would recommend this to anybody.

PROS

The features are easy to use and when there is a problem, support staff is fast at solving the issues.

CONS

When adding pictures, it doesn't always line up good in page setting

Vendor Response

Thank you, Christopher! We're thrilled that you had a positive experience with our products and team. We always aim to deliver exceptional service to our clients and support the growth of their businesses in any way we can. If you require further assistance in updating your website, please feel free to reach us at help@gosite.com. You can also message us through our chat support.

Replied December 2022

Jack

Recreational Facilities and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Great solution for online listings, reviews, and messaging

We have been able to grow market share by taking our online reviews seriously. Also we have made it easier for customers to do business with us by implementing texting on our website. Support has been able to answer questions quickly as well.

PROS

Managing all my locations from one hub is the best part. It ensures I show up highly with good reviews and makes it easy for customers to text sales reps directly from the website. It has also improved how we address customer complaints online.

CONS

I wish they could plug directly into my main CRM, but it's not a huge headache because of the mobile app.

Reason for choosing GoSite

Price was way more reasonable and they offered all the core functionality I needed.

Vendor Response

Thank you for the kind words, Jack! We are so happy to be working with you and love to see that our Mobile App and Review Tool are working so well for your business. If you need anything in the future please feel free to chat with us on our website or send an email to help@gosite.com. Thank you!

Replied June 2021

Heather

Consumer Services, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2021

Wasted money

It was an extreme waste of $2000 when I expressed this to them they gave me one month free and then four months for $50 due to Covid they were trying to “help out “after the one month free they froze my web again and now are unreachable

PROS

They had a payment app option That allowed you to send a link for customers to pay you I thought that was a great option didn’t get to use it I never got any new clients through them everything I got I got myself so it was a waste of almost $2000 most definitely

CONS

I got absolutely no results no calls I was hard to find on the search engine which they were supposed to be putting me at the top of Social media and searches. I had my own website they insisted they could help make my website better it was a terrible website I had them put the content from my personal site I built onto the site they had and then when I raise suspicion about what I was getting for my money they froze my website I naturally reinstated thankfully my own web Continue to pay for however it was very frustrating and not worth the money I spent I could’ve paid a teenager to sit around and help add me on networks and got the same or better outcome not to mention on each social media or platform they’ve entered me in differently so it doesn’t recognize my business from one platform to another

Reason for choosing GoSite

I was with a previous company and they basically had done nothing at all so Gosite called me reassuring me they had so much they could do for me scam scam scam take take take is all they did

Vendor Response

Thank you, Rashel, for bringing this to our attention. I would love to reach out and discuss this however I am unable to find an account to match this record. Please send us a chat on our website or email us help@gosite.com so we can better assist. Thank you again!

Replied June 2021

Claudia

Consumer Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Great service for small business owners!

Great! I personally loved it. We had to pause/cancel this service because of changes in management (new marketing team were hired).

PROS

I liked how you were able to communicate with clients with text messaging. That feature was very important. In regard to the website, being able to edit yourself was great and you also could contact them to customize however, you need to keep in mind that you, yourself, has to manage the website because they mainly provide just the platform. In order to succeed using other functions like scheduling service or offering online booking you need to have a marketing/sales team to manage.

CONS

There were constant issues with messages. They would disappear after sending or you cound't receive any messages from clients.

Vendor Response

Hi Claudia, thank you for taking the time to leave us a review! We're very happy to know that you have had a great experience with your GoSite tools, specifically text messaging and website editor. Regarding your Messenger tool, we would like to apologize for the inconvenience, please know that it was an uncommon instance. Our team will use the insights from this experience to improve our products and services.

Replied January 2023

John

Veterinary, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

GoSite review

PROS

Ease of use, integrates with our hardware

CONS

Does not directly interface with PIMS scheduler

Reasons for switching to GoSite

Cost and convenience

Vendor Response

Thank you John! We're happy to know that you have had a positive experience with one of our tools. We appreciate your feedback, as it is important for us in order to improve our products and services. If you require any assistance, you may reach out through our chat support or email us at help@gosite.com.

Replied December 2022