About Streem

Streem is a cloud-based solution that helps businesses provide remote support to customers using augmented reality (AR) and artificial intelligence (AI) technology. Professionals can record videos of customers’ spaces and share them with team members according to requirements.

Using StreemCore organizations can conduct video calls with clients and remotely resolve their queries. Managers can utilize StreemShot to capture the images and model/serial numbers of on-site items and create detailed call logs for technicians

Streem facilitates integration with several third-party applications including Five9, Amazon Web Service, Salesforce and more.


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3 Reviews of Streem

Overall rating

3.67 / 5 stars

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June 2021

Shôn from British Gas

Company Size: 10,000+ employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2021

My time with Streem

Nothing but positive, the level of support working with the team at Streem has been unbelievable, always on hand to help, and happy to listen help us understand how we can further use Streems functionality

Pros

Ease of use. Having had to deploy Streem out to over 800 people in our organisation, from the highly technical to technophobes, it has been a pleasure to introduce software that simply works, easy to pick up, intuitive and very fast to deploy.

Cons

Really hard to find negatives, getting senior management to understand the value of the software and the customer engagement it delivers.

Reasons for Choosing Streem

Overall better package and a road map that is inline with our expectations for deployment of technology that is also ahead of our competition

Reasons for Switching to Streem

Data protection for your customers, complying with GDPR, and finding an all in one solution for your virtual needs

October 2021

Troy from Allgood Electric

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2021

Great tool during pandemic

Absolutely, one of the best things I've ever done for the business! As a business owner, I am not that interested in running around in a truck and quoting jobs all day but it's very easy for me to schedule four or five virtual calls from 5 to 7 and get those knocked out and send a quote to my customers and then all they have to do is hit approve and we just made money without having to go to the customer's house directly, I didn't pay anyone, no gas or wear and tear on the truck, and we are not out there getting or spreading disease.

Pros

I especially like keeping a video on file of our interactions with customers so that I can share this with my employees prior to them going out on the job.

Cons

It doesn't always work 100% of the time for every customer. Some customers are a little apprehensive about clicking on the items that they have to click in order to make the program work from there end.

May 2019

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Cristal from SquareTrade

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

3.0

May 2019

Great concept, execution and support need work

Pros

I liked that you were able to keep history of the contact and video sessions, and also that you could take pictures by getting a screenshot

Cons

It feels like one of those software program that isn't at it's prime yet, it's very finicky, would love to see how it works in the future once it's developed more.

Response from Streem

Replied August 2021

Thank you for your feedback, we're excited for you to come back and try our software again as we have made significant improvements. Both our Expert and Customer experiences have been refreshed and we have added an iOS and Android app with advanced AR features, including our OnSIte experience. See it in action https://www.streem.com/get-a-demo