Great interface, easy to manage multiple clients, attractive donor experience, helpful customer service.

Can be among the most expensive tools on the market. Occasionally has tech glitches or user experience hang ups typical in young ords.

Overall experience is below good because of technical glitches found are very bad

As above i stated give lab mostly known for organizing cryptocurrencies Giveaways in transparent way. It is well organized fully secured platform for all of interested people 's., who wants to apply here. Their concept is very simple and clear, so most of people' s(including me) liked very much.

Some times it is not open very quickly irritating me otherwise all is good

From the beginning, we were very excited to use GiveGab. The company had just been bought by EveryAction whose software we already use.  We were hoping for future integrations that might mean more streamlined P2P fundraising.  We met with the salesperson who specialized in the P2P fundraising aspects of GiveGab and were told a number of things which we were very excited about.  We decided to go with GG, but after paying the fees and starting the setup for our P2P event, we realized a lot of what we had been told was not true.   We reached out to support to connect with a salesperson to clarify some aspects of the platform. Support insisted that they were able to answer our questions.  They weren't. Since support is extremely slow in responding to requests it took 3 weeks of back and forth and a dozen requests to speak to the sales team to get connected with sales.   The new salesperson said that she didn't know much about the P2P functions and wasn't able to help.  They let me know that the salesperson I had originally met with was no longer with the company.  They also stated that they had no sales people that focused on the P2P aspects and that it was up to users to DYI.  This was surprising considering the P2P salesperson I worked with had emailed me a video saying she specialized in P2P.  In the end, GG basically chalked it up to the original salesperson not knowing what they were doing.  A company is responsible for its salespeople regardless.

There's not a lot that I like about it.  I suppose it's relatively easy to setup an P2P fundraising event for folks who have little to no experience doing so.

Developers could improve a few aspects: -On most websites in 2022, there's a "sign in" link on every page across the site. On GiveGab, the only place you'll find a sign in link is on the home page givegab.com. If you're visiting an event page, fundraising page, etc...you'll not have the option to login. You'll have to go back to givegab.com to login and then navigate back to whatever page you were on - which is very confusing once you're signed in as an admin. -Fees are relatively high compared to other P2P fundraising platforms. Between GiveGab and Stripe, they take nearly 10% from donations. Granted there is an option for donors to cover fees. -Payout reports are bare and basic. To get an accurate accounting report, you'll have to combine three reports: donations report, registration report, and payout report. You'd think with such high fees, you'd have to do less work. Nope. -Support takes days to respond to inquiries and requests. When meeting with the sales person, they promised phone support but really the only option is chat support. And by chat..it's not a live chat because it's hours/days between responses.

Our experience using Bonterra (Give Gab) has been fantastic. Our Project Manager for our Giving Days have been helpful, attentive, and one of our biggest cheerleaders.

We have had exceptional service using this management tool. We are coming up on our 3rd year, and this is one of the best fundraising events of the year for us.

Other than being a bit pricey, there is nothing else that I dislike about the program.

The platform is customizable. We went from stripe (was that the name) to Kimbia and the integration was smooth. The team was very responsive and understood our needs.

Strong customer service, your strong knowledge of how a community foundation is complex, and colorful layout of the platform

It isn't intuitive to read gift information reports. I find deciphering what is a campaign gift and our website donations confusing. I rarely use tabs or widgets, because I am not the gift processing person.

Fantastic. We've run a Giving Day, a Covid emergency campaign, an awareness campaign, and have another campaign in several weeks.

The software is fantastic for our national campaigns, which allows our Affiliates to register and have funds go directly to them. They can manage the back-end and we can all see the running tally, which is very inspiring.

There are some limitations to the aesthetics in terms of layout on the site, but nothing major.

Our giving day has been an even greater success thanks to GiveGab, and their team is so friendly and helpful.

The platform is very simple for both front-end users and administrators, and it has 90% of the features we were looking for. The team at GiveGab is amazing in terms of support.

A few things were inflexible, so we couldn't customize them. It was difficult to automate some things (specific donor challenges)

The customer service team at GiveGab is phenomenal.

This software is incredibly easy to use for our customers. Donors can easily make a gift online during our Annual day of Giving and we've never encountered any confusion from our customers. The product is also great to use for the variety of gifts we receive during our Day of Giving. We can easily pull reports and determine successes based off of the transparent data.

When we first started using the product, it did seem rigid without a lot of flexibility. However, the GiveGab team really listens to their customers and each year they make modifications to better serve their customers' needs.

Very good - I had to jump in when an employee departed and they were very patient with my lack of previous exposure to the product.

We went with GiveGab due to their level of support during your giving campaign creation. We are a small staff and really benefit from their level of assistance!

Really none, when there is an issue, they are on it immediately and pursue solutions until it is corrected.

What GiveGab does well, They do exceptionally well. Their online / social media and P2P fundraising functions are not only plug and play, but they also give you the tools to macimize the effectiveness of each campaign and think through best practices.

Unfortunately, there is little control over accepting volunteer hour entered by a volunteer, entering in kind donations, creating physical mailings to constituents or ticketing an event. A lack of some basic features makes makes the platform a supplement vs a all in one CRM.

I set up new campaigns based on my company's fundraising events. So ticketing, sponsorship, etc. I use the customer Service chat A LOT but they are extremely helpful and show you step by step.

My favorite part of using GiveGab is the Customer Service. It is really great, quick and very knowledgeable. If, by chance, they aren't sure of what the answer is, they research and get back to you. The overall product is massive and there is so much you can do. And it does it well.

What I do not like about this product is that it is hard to learn. Because it can do so much, it is not super intuitive. However, the more you use it, the easier it gets. It's just hard if you are a frequent user - in which I am referring to creating forms from scratch vs. just running reports. Creating a new campaign is time consuming as there are many facets you need to work through. but once up and running it is well done.

One-stop out of the box platform provides beginning to end process management for administrators, nonprofits, donors, and businesses participating in a Giving Day that engages 400+ organizations, 12k+ donors, and handles 17+ donations in 24-hours, from admin set up and nonprofit registration through donor acknowledgement and reporting.

We use GiveGab's Giving Day platform as an organizer. It takes some time to implement the first year, but SO EASY to set up in subsequent years and for returning organizations. They have truly built a community of users, listen to client feedback, and make significant product improvements year after year, and provide a plethora of support tools to our nonprofits. The platform is now significantly more flexible for easier self-service and customization. Customer service to us has been outstanding; they don't generally offer phone support and we have had complaints from our less-tech savvy nonprofits about that.

There is some confusion among nonprofits between GiveGab profiles and their GiveGab Giving Day profile, but our PMs have been solution-oriented in preventing this and responding when issues have occurred as a result.

I can say wholeheartedly that without GiveGab's support and learning opportunities (GiveGab Leader Forum) there's no way Cattaraugus Gives could have achieved the level of success we have achieved.

GiveGab is incredibly easy to use. The interface, in all forms that I use it, has been incredibly intuitive. Even for our most novice online fundraisers, the software has been user-friendly. Anyone can pick up and learn how to effectively utilize GiveGab as a fundraising platform.

There's nothing I dislike about the software. Over time it would be awesome if the system could have more integrations with popular community foundation database software so that donor info could be uploaded to the database with less work from the user.

My experience with GiveGab has been fantastic - the software is easy to use, though I wish the website was more customizable. The best part about GiveGab was their service, they were extremely helpful in getting our site up-and-running in a much shorter timeframe than originally intended. They provided great support the day of, especially with offline donations. I have nothing but positive things to say about the team at GiveGab.

I like how the back-end is organized with parent profiles and support areas that have consistent sections to complete (donation levels, photos, descriptions, etc.) It's very straightforward and easy to follow.

Finding the place for fund ID's and previewing the pages before they are live can be difficult.

Our organization did very little fundraising for it's first 4 or 5 years in existence. When we decided to expand, we needed to create a development program from scratch - and we didn't have those skills on our board. GiveGab showed us exactly what to do to create our first campaign and bring peer-to-peer fundraisers into it, and automated the most troublesome and easy-to-forget tasks. We are raising more money than ever, and the transaction fees are comparable to payment platforms that offer far fewer features and benefits.

GiveGab is easy to use and easy to train our volunteers on. Setting up a campaign is fast and built-in features like thank-you messages and donation receipts take all the pain out of fundraising and save us time.

There are some odd missing features. It would be nice to be able to enter offline donations in a way that they would be included in future outreach or thank-you emails - for example when local businesses write checks for sponsorship. Also, we can only put a "donate now" button in one location on a webpage or html email. This is odd since it is very common to place a "call to action" at the beginning, middle, and end of an appeal. Finally, some competitors allow us to make and save a variety of buttons with different donation levels or text fields. That is a nice feature and it is a bummer that for any given campaign, I can only make one "donate now" button.

For us, what we got back was staff time to focus our event planning efforts. Before we spent a ton of time just doing training and registration support. GiveGab made both of those things so easy. We have almost doubled what we raised since we first started working with GiveGab because giving is easy and we can really focus on donor engagement.

When we switched our giving day platform to GiveGab we made the right decision. Not only was it easy for our team, it was easy for our nonprofits to set up their giving profile and the most important thing was that it made it simpler to give. Ease of use is one of the most important factors we consider when choosing software to utilize.

Sometime there are little things that pop up but what I appreciate about GiveGab is how quickly they respond and how they work within a framework of continuous improvement. I never feel like our concerns are ignored. Often times there's an immediate solution. They are tireless investigators of bugs/minor issues.

Our experience with GiveGab has been wonderful, and we have been having better online fundraising results with each campaign we've launched or participated in. I look forward to this trend continuing as our experience and learning deepens and GiveGab continues being helpful and great to use.

I can't say enough good things about GiveGab. Our organization is fairly new in terms of bringing some of our fundraising efforts online, but each campaign or Giving Day has been a learning experience and has gone better than the last. GiveGab has made this process fun and inviting, I look the look and use of the platform, and--best of all--their support staff is responsive, friendly, and extremely helpful.

While use of the platform has been generally straightforward, there have been a few places where I have had a hard time finding what a needed, or have been unclear what our membership level granted us, but the support staff has always been exceedingly friendly, responsive, and helpful when these issue have arose.

I like how easy the user interface is, once you can acccess it. I was able to easily craft my story, upload a picture, create unique giving levels and develop a solid "Thank You" message with video for my donors. It seems to really have a variety of uses, from campaigns to events to giving days, although I am still working on how to use it. My Peer to Peer Fundraisers were able to set up their own individual pages, once we could figure out how to access it.

The back end is not always easy to navigate, particularly getting from my organization's home page and "dashboard" to a Giving Day. The Dashboard listed a couple of prior campaigns but did not immediately link to the NH Gives Days. Similarly, my peer to peer fundraisers got lost in the back end when trying to create profiles or link old profiles to a new NH Gives Day. The campaigns were visible but not the Giving Days. Also, when navigating between campaigns and giving days, users (both P2P fundraisers and donors) often got redirected to the main organization page, NOT the NH Gives page, so donations were not counted towards our giving day totals, to our detriment in prize distribution.

This allows us to see donations come in real time and run reports quite easily. We're really happy how this has streamlined online giving for us.

We fundraise over here and this is the online donation platform we utilize. We had gone through a few different programs, but this is the one we settled on because of easy and seamless implementation and user friendliness.

We haven't been using it long enough for me to identify things we don't like. This is by far much better than what we had been using, so we have no complaints at this point.

As part of a statewide fundraising day, Give Gab provided a very good platform. For complex organizations like mine it was not ideal to have all the fundraisers on one page but separating them wasn't practical either. Overall it was a good experience.

The ease of use in setting up pages was very good. I had over ten fundraising events going at one time. Data collected by system very helpful and usable. Customer service very helpful.

The most important element of the ask is in the info page about your story. I found that the editing and formatting capabilities of the 'story' section' was poor and often difficulty to understand what you could manipulate. Photos did not format well with text layout. Some of the formatting of uploaded logos or other placed items that were preset didn't work well with images. Eventually could scale and shrink to work.

Give Gab has the best customer service of any software company I have dealth with recently. If something we ask about is not available at the time, they do their best to find a work around for us and also add it to their list of upgrades to make.

I would like a little more flexibility in the overall look and font on the site.

Great opportunity for the community and the state of Idaho to generate visibility. The visual presentation is very nice.

The 'Add Your Story' page works OK but could use more work on the Formatting, as it was difficult to add columns and when placing the Cover Photo, I had to go back and forth to get the image and wording the way I wanted it. Also, it was difficult to figure out where and how the 'Manage Sponsor Matching' appeared on this page. it would be nice to have an easier way to see the names of the donors internally. Is there also a way to add those donors who donate cash? I attempted to get help from your customer service dept, but they never called me back when they said they would be notifying people about extra incentives.

It's easy to customize our non-profit's page, and navigation is relatively straightforward. We also like the option for donors to cover the cost of the transaction fees so we get the full donation they intend. Although, the button to do that could be bigger. We've had folks miss it in the past.

Getting our donor's information has not worked how it should. Whenever I click export, I never get the email. I have double checked my email address and my spam/junk folder and it just never shows up. Also, while remembering credit card info works well for online donations for individuals, it doesn't work great for in-person events centered around our state's day of giving. Having something like a "I'm done donating, please forget my credit card data" button would help us move on to the next attendee who would like to donate using our tablet or laptop.

It's fairly straightforward and has good reporting. We were able to track the list of donors easily. It's not hard to design posts.

In 2016, things went fairly smoothly, but in 2017 we got a lot of complaints from donors about exorbitant fees added to their donations, so it's unlikely we'll use Give Gab again.