All QGenda Reviews
1-25 of 34 Reviews
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Anonymous
51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Easy scheduling platform
From a user standpoint, this has made the process of requesting time off and looking at overall scheduling plans much easier.
CONSI actually really like this and feel it is user friendly. I use the mobile app and desktop version and have not run into any problems.
Brandie
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Credential Genie
Credential Genie was and has been a lifesaver for me! They know their stuff and are always so helpful and available. Their pricing is very reasonable as well.
PROSI found the software very easy to use and the Credential Genie staff were always available to help me with any problems that arose. I like the you can run reports and get data quickly.
CONSThere really hasn't been much that I don't like about the software and if I need help with something, Credential Genie has always helped me and in a timely manner.
Reasons for switching to QGenda
When we moved over to Credential Genie they had their own software and it was more user-friendly and efficient.
Vendor Response
Thank you for the great feedback. We really enjoy working with you and your team.
Replied November 2020
Ashley
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Transparent Scheduling made easy
Friendly & helpful customer support team; Resceptive to your concerns/ideas for ideal improvements; Good product
PROSQGenda allows for seamless access to an up to the minute version of the schedule for all users on any smart device/computer. The transparency & flexibility this has allowed our staff is great.
CONSImplementation took many trials & updates/improvements are ongoing even though we implemented the program in June 2019.
Reason for choosing QGenda
N/A
Andy
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Credential Genie is a Game Changer. Period.
In the past, we had all of our credentialing paperwork, licenses, credentials, contacts at insurance carriers, and status of each provider scattered in emails, digital files, paper files, and in texts. We knew there must be a better way to manage all of these details. Credential Genie pulls all of this mission-critical data into a single platform and we now have all of our credentialing information centralized. It is like a CRM for our credentialing information for our providers. In addition, Credential Genie has a very sharp team who help our providers get credentialed for any insurance carriers that we aren't yet credentialed with. This has helped us accelerate our time to market with more insurance carriers and boost our collections. In short, the team at Credential Genie is just what we needed. They consistently deliver results and are an absolute pleasure to work with. They are an extension of our team and we work seamlessly with their dedicated resources that work for us.
PROSThe combination of the software that organizes our credentialing files and the service that they provide to help us get credentialed with more insurance carriers is a unique solution to what was a complex operational challenge. I can't recommend them highly enough. Do yourself a favor and work with them. Your life will be better for it and you'll generate more revenue and be able to focus on more high value parts of your business by doing so.
CONSThere are no cons. We've had only success with Credential Genie.
Reasons for switching to QGenda
We needed to "modernize" our credentialing processes and needed to utlize software that centralized our credentialing data.
Vendor Response
Thank you for the positive feedback. Our core mission is to remove all the credentialing burden for your team and we love to hear that you are happy with our software and services. We are thankful to have such a great customer.
Replied December 2020
Jama
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Game Changer for Credentialing
There is just not enough space here to list all of the benefits our company has gained because of Credential Genie. We frequently use the reporting feature for listings of various data. If we need a list of NPIs or state licenses, the information can be pulled into a spreadsheet instantly. We have also been able to make sure we have all necessary documents on file for our practitioners. Whether it is a license with an expiration date or a training certificate, we no longer have to search through paper files to track them down. Ultimately, Credential Genie has saved us hours of work and I cannot recommend this product enough to the medical community!!
PROSPrior to our company's use of Credential Genie, we had a very outdated program that tracked licenses. The process of tracking expirables was extremely time consuming. As our group of practitioners continued to grow, we knew we needed a system that could automate that process. Credential Genie has been a game changer for us. I love the organization of the dashboard and that we are notified 90 days prior to the expiration date of a license.
CONSThere is not one aspect of Credential Genie that I do not like (or love)!!
Vendor Response
Thank you Jama! We appreciate your kind words. We are constantly improving our software and positive feedback like yours makes it all worth it.
Replied November 2020
Bill
Medical Practice, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
QGenda Quickly Shows Time Not So Quick with Changes
My overall experience has been positive in regards to managing staff schedules with a little headache when I need to make last minute changes.
PROSI like the ability to filter and sort staffing schedules and determine hours and coverage. I can great groups/cohorts and set the schedule as I like.
CONSI dislike the tedious clicking required to deleted already created scheduling. It is also not always clear that my scheduled fully published.
Ebony
Higher Education, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
I used it daily
I like that there was very helpful and involved customer support. Also, the drag and drop features. Make things very easy to use.
CONSI didn't like that you were unable to track who made changes and often worried that things were accidentally moved moved by other users.
Brandi
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed December 2023
Qgenda is a Great Scheduling Tool
Overall I have had a great experience with QGenda and have really enjoyed the ease of the scheduling portion
PROSI really love the drag and drop feature for the schedule, and the large range of reports available
CONSDoing the initial set up of new providers is a little complicated.
Reason for choosing QGenda
QGenda has more features and reports than the others
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed August 2018
Does not work as promised
It is better than having a paper scheduling system but not by much. Certainly not worth the money.
CONSDoes not do what we were promised it would during the sale. Once they got our business, customer support has pretty much been existent.
David
Medical Practice, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
FUNCTIONALITY
3
Reviewed August 2019
Terrible user interface, incredibly convoluted commands for simple actions
A single vacation request can be put into 6 different "states" - pending, draft, published, lock pending, lock draft, and lock published. Who would intuit what these states imply? Here is what a vacation request should entail: user clicks on the date -> user clicks "vacation 8-5." Here is what a vacation request actually entails: user clicks on the date -> click “vacation 8-5" -> click select start time -> click 08am hr -> click 00min -> click select end time -> click 05pm hr -> click 00min -> click make request.” They have turned a simple command is 9 steps. This is a level of engineering idiocy I thought was reserved for government systems, not private enterprise.
PROSHighly customizable. Pretty easy access from both desktop and mobile. Calendar integration works well.
CONSEngineers seemingly layer on features without any consideration of the user experience. Redundancy in all request and approval processes. No actual calendar views. No easy way to print a month/week/year-at-a-glance. When errors occur, there is no natural trouble shooting process, and they are highly cryptic.
Marcie
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Highly recommend this platform!
Overall I definitely would recommend QGenda. It has an incredible number of capabilities; I'm sure there are many I haven't even touched. I need to keep exploring with it.
PROS- Being able to build compensation into the schedule - Being able to add nonscheduled users to view specific schedules - Being able to add a schedule that is unrelated to our practice but needs to be viewed - Customer support is always very positive and professional
CONS- At times it's difficult to communicate some of the complexities of a request to customer support. Sometimes they believe a task is complete, but in some cases I end up finishing it for them. - Some of the reports are hard for me to understand
Ann
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2024
Qgenda for Anesthesia
Really very positive. While there are some limitations with any product, having an agile and friendly support service more than makes up for it.
PROSThe customer support is fantastic. I have a wonderful team that takes my requests and works hard to find ways to make them work.
CONSBecause of the complexity of the product, it's not always intuitive for admin functions. This is why I rely on the customer support team.
Reasons for switching to QGenda
The product was limited and clumsy; ability to make live switches involved multiple steps and reports were limited.
Charita
Hospital & Health Care, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
What a difference a great system makes!?
My organization transitioned from a very cumbersome system with lots of work-arounds in the hopes of becoming efficient and organized. We had no idea how much happier we would be! The onboarding process was great! The communication with the associated CredentialGenie staff was seamless. We've been using the system for almost a year now and we could not be happier. With the connection to NPPES and CAQH, our provider onboarding is a breeze for our clients. Our enrollment team has everything they need to submit applications without a lot of back and forth, like before. The tasks and notes sections allow for communication within the team and its extremely useful when inquiring about status with the plans.
CONSNot a deal-breaker but, for our business the reporting functionality could be improved.
Vendor Response
Hi Charita - thank you for being a great customer. We love your ideas and feature recommendations.
Replied June 2021
Erin
Health, Wellness and Fitness, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Great Features!
Qgenda has all the features needed for credentialing maintenance and they are releasing new additions at lightening speed. Customer service and support are readily available to assist when needed.
CONSWould like to see a true Payer Enrollment product.
Reason for choosing QGenda
Qgenda was easier to work with and did what they could to meet our budget.
Reasons for switching to QGenda
The product under HealthStream was Echo One App. It was extremely outdated and being discontinued.
Stephanie
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
QGenda review
I would recommend QGenda to anyone who asked for a good web-based scheduling platform. QGenda support has always been very responsive if we do need help with anything or have question. The initial set-up with QGenda went perfect and was a very smooth process. Our account managers were the best!
PROSI like how user friendly QGenda is for the users and admin. The tracking ability and report part of QGenda has really changed how our scheduling department tracks equality amongst our physicians. We used to do all of our tracking by hand which of course leave room for human error so with us being able to pull these statistics in the stats tab is life changing.
CONSSome of the newer updates that are available add to our workflow slightly. I do wish there was more options to turn off/on these updates.
Jo
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
Great Product
Hands on training customizability Support
CONSPrivileging but perhaps I am not familiar enough with the options.
Reasons for switching to QGenda
That is not the program we switched from but the one we had isn't listed. Was basically a data repository
Devendra
Information Technology and Services, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
"Revolutionize Your Workforce Management: A Comprehensive Review of QGenda Software"
My overall experience with QGenda has been very positive. The platform has been instrumental in solving several key business problems, including the need to streamline workforce management, optimize resource allocation, and accurately track employee time and compensation. Through the use of QGenda's powerful suite of features, we have been able to achieve greater efficiency, productivity, and accuracy across our operations. Overall, I would highly recommend QGenda to any organization looking to improve its workforce management processes and outcomes.
PROSI have found many pros to the platform. The features that have been most impactful for me include real-time analytics, automatic time capture, and variable workforce capabilities. I have also found the product to be very user-friendly and intuitive, making it easy to navigate and use effectively. In terms of integration, QGenda has been able to seamlessly integrate with our existing business processes, which has helped us to achieve greater efficiency and productivity. Overall, QGenda has been an essential tool for optimizing our workforce management and improving our outcomes.
CONSWhile QGenda has many great features, there are a few cons that I have experienced. One area for improvement would be the platform's mobile app, which could be more user-friendly and feature-rich. Additionally, while the system's third-party integrations are generally seamless, there have been a few cases where integration was more difficult than expected. Overall, however, these issues have been relatively minor, and I have found QGenda to be an effective and efficient tool for managing our workforce.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Qgenda is worth it!
Qgenda is a fantastic product. The algorithm has made our call schedule creation so much easier. Takes us a fraction of the time it used to. Customer support has been great throughout! Highly recommend.
CONSStill requires some tweaking once the schedules are made
Pam
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
QGenda saves me more than 30 hours every month
It solved so many problems with accurately scheduling our staff.
PROSI just had to click a button and the staff's rotation schedule was completed in seconds.
CONSI didn't set up the users properly so that my statistics would report properly.
Phyllis
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Grest time saver
I have great support from Qgenda when I have questions and the training was well done
PROSBoth management and providers can see the schedule, can see who has already asked off and it updates in real time that can be viewed in the app.
CONSWe are really quite pleased with thee product and do not have any complaints. Very easy to use on both sides.
Reason for choosing QGenda
best features for how we do our providers schedules
Pamela
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2018
QGenda saves me so much time.
Easy tracking and reporting. We know where all of our residents, faculty, CRNAs, Techs are scheduled on any given day. For me it is the tracking of the residents (115), their rotations and time off is easily verified.
CONSAs an academic program, year ending/beginning could be smoother. We depend on the QGenda staff to turn to around quickly. Maybe training around updates could be done at the program level to save time.
Ahmed
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2023
Qgenda
Very positive overall
PROS- Great scheduling and time management software in a familiar format that's now pretty much the industry standard- Very reliable sync features with different calendar software
CONS- Few display glitches, particularly when displaying longer schedules 1+ month at the same window and when using the mobile website from an iPhone
Megan
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
Easy to use
I dont think we could run our office as smoothly without it.
PROSQgenda is very easy to navigate and our docs love it!
CONSI have none. Everything is really easy!
Terrie
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2018
I find QGenda easy to use, easy to read and support is fantastic.
It is easy to use and see what coverage is missing and who is available to fill missing tasks. I like that everyone sees same thing but that I can also make notes private if I choose. Support from Qgenda is fabulous.
CONSI do not like that you cannot delete tasks with a date range like you can when you add them. I also wish that everyone could read what the note says if it is not marked private.
Alice
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2024
Review of QGenda
Once familiar with the product, it is easy to use.
CONSThey do not interface with our EMR/EPM, gGastro/ModMed