Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.

I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.

[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!

I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is. I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities. For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable. The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates. Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours. Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over. Eviivo's indifference is inexcusable.

We are very grateful to everyone at Eviivo

Julie who takes care of us responds promptly and is amazing and kind.

Can't think of anything that has been difficult

I find the eviivo system generally easy to use and, if I ever have a query, there are 'how to' videos available as well as the online chat for support. I only need to update my calendar and rates in the one place and it automatically transfers over to the online booking agencies. All my payments are also handled by 'the system' meaning that I don't need to worry about that side of things. Why complicate things when you don't need to?

I can't think of any things that need to be changed.