The guest house has been using NightsBridge for a long time now. I have only been using it for a year - from when I joined as manager. So far I have seen the update to the latest version - which the team handled well and again, customer support was very helpful when some features had moved or were difficult to understand. I took part in one of the workshops in the area last year and I realised that it's not just a programme, they have created a community as well. They take care of their customers and that makes it worth every cent.

As the manager of a guesthouse, I really appreciate NightsBridge's efficiency. It's easy to use on the surface, but also has many tools to take advantage of if you want to delve deeper - to help the process of reporting, invoicing, and communicating with guests. The financial management is great. The customer support is unmatched.

I would like to see a visual on the calendar when I apply a close-out for a room. I would also appreciate it if I could edit payments for at least a few minutes or hours after I have entered them on a specific account. On occasion I make an error when listing the date or type of payment and when I open it again - even if immediately - it becomes uneditable. Then having to apply a "mistake" payment on the account to remove that payment just makes the accounting very messy. I understand the importance of freezing the information but if there could be a way to make a 5 minute window, that would help very much.

I would not be able to run a successful business if it was not for NB. Their customer services are also outstanding. I would highly recommend to anyone in the industry.

NB gives us the opportunity to be "out there" . Always up to date on our rates and service description. With all the on-line sites out in the world, it is impossible to go an update each of them individually in a short space of time. Nightsbridge gives us the opportunity to make changes on the go and we are assured that it the same on all the sites.We have a instant overview on how or reservations are looking for the day/week/Month/Year and compare to previous years. Lots of analytics helps us to work on our services and rates on a daily basis.The fact that you can ad restrictions such as minimum stays, arrival and departure requirements gives us the opportunity to run our business the way we wish to.

There is nothing not to like about NB but space for a few additional functions:Please add a "reminder" function for individual bookings. What we would like to do is place a reminder for ourselves if we need to take action on a guest booking for example " final payment 7 days prior" and then we get a reminder 7 days prior to process payment for [sensitive content hidden]. Or if we need to place an order for flowers/cakes etc.A function to show what amount guests got as a discount (difference between rack rate and rate paid)A function to show the amount for commission paid.It would be nice if the reservation can show the guests nationality.A lot of people have different phone numbers to whatsapp numbers , include d line for phone number and Whatsapp number

Low cost for small establishment is fine. Bigger size establishments would need a better system

Ease of use, none complicated. Connects to most local agents in South Africa

Restriction on reporting Cannot connect multiple rate codes to agents Very low security for users

Nightsbridge system saves me time, is mobile, the cell app works during load sheddings and goes a long way to prevent any double bookings and being allowed to instandly send quotes and invoices speeds up our service which brings in more clients.

The new updated cloud version of Nightsbridge has taken into account many of the small time consuming hassles that crop up daily. So bookings, booking changes, mulit room bookings, invalid credit card , on line registration, reporting, invoicing, extras have all become touch of the button options with some good automated items. The end of month booking reports are also a great tool for bookkeeping and tracking payments and referral commisions. Once automated welcome and info packs are added it will be hard to fault this system for making day to day operations simply and obvius. The back up cient support is also superb and I have never called and not received patient guidance until the problem has been resolved.

Automated and cutomisable Welcome letters, info packs and Thank you for staying and requests for reviews would be the next big time saver. Automated Resending of on line check in if it is not completed before check in. Next to room bookings bookings for appointment type offerings, like parking, spa treatments or pottery classes - they should be customisable - at the momment I have added the parking as a room, its works as keeps track of the bays and which guest has booked but it messes with the analytics and room occupany rates.

The software does what it says.

Easy integration. It's great for records and reports, thereby analytics.

After contacting Nightsbridge repetitively about the misuse of Nightsbridge by a booking channel - the response is dismissive. In addition, suggestions are also dismissed - I only tried once. Every upgrade loses a function, ie drop down menu for payment source, and now my invoice template is gone. I list 2 establishments with Nightsbridge, and am about to add a third. One day, when I'm not so busy, I will look into what other options are out there. Initially, I felt valued and the service was EXCELLENT. Since lockdown, and home-based consultants, things have changed.

Very good

The Software is easy to use a very user friendly all nightsbridge staff are so helpful

The accounting system needs improving, we have considered changing from nightsbridge to get better accounting the system doesn't follow through with one reference it uses a few different ones on different reports, I try to use the booking ID but on some reports you have to use the account ID, so its a few too many references when cross checking payments, the payment report would also be great if it would show names of the booking and dates etc so if there is confusion we dont have to open the entire reservation.

EXCELLENT customer care, always friendly, helpful staff on call to assist when needed. I love th call back feature which is a plus. I have enjoyed Nightsbridge and there gatherings, where we learn so much and its always well organised. I am a very happy customer

I would like a option to capture or for Guests to upload a photo of their ID with the bookings and to have an arrival time slot that has to be filled in on booking as mandatory for the booking to be createdIf a room is changed to another room i think it should keep its settings ie: bed & breakfast might change to manual rates or something else it gets confusing

I love NightsBridge and have had no issues using it.

NigtsBridge is very easy to use and whatever you need is easy to find and therefore you do not waste time trying to figure how to use it. Integration with our existing business process was easy and love that everything is linked to NightsBridge so I do not need to go into all the other websites Extranets unless I really have to. I check everything and do everything on Nightsbridge and am extremely happy with the product. I have used NightsBridge for 8 years and have recommended the product to people in the hospitality industry.

I have had no issues with NightsBridge in the 8 years of using it, very happy with NightsBridge.

Best move I ever made, and since never looked back!

Real time booking system, no surprise. Very user friendly

Lately, the last implementations are too rigid in the sense that the establishment or end user can't add or remove anything, it's a set template. Like I've been advocating numerous times:1/ new implements should be introduced to end users first to get their feedback,2/ all templates must be changeable by the owner/end user,

All my problems! Would not be able to run a smooth working entity without Nightsbridge

It is a one-stop facility that covers my whole business. I can book and unbook on my Calander, change rooms and rates, put on promotions, basically do everything I need to keep everything 100%

As I do not have much time on hand, it sometimes takes a while to go through a stack of new information.

Would not run my business without it.

The staff are really helpfull. Nothing is ever too much for them to assist, on the rare occasion that we do need to talk to someone. It assists me to manage my business efficiently.

Nothing not to like. I just dont have the time to explore all the possibilities that nightsbridge allows with regard to features.

I have a booking system called Semper - which interacts with Nightsbridge for my online bookings.

So effective for Online bookings from so many options of different companies

We are a very small guest lodge with 7 suites and this is just the perfect set up for me and Semper

Wonderful tool, which I cant do business without.

NightsBridge helps me to prevent double bookings, and pull all my platforms through on my calendar. Cant do business without NightsBridge. Support will always be there.

I cant comment anything on this topic. No cons from my side.

All good!

Excellent customer service. Easy to use. Continually updating product. Have used Nightsbridge since 2006 and although we have evaluated other PMS's over the years, Nightsbridge continues to be best value for money.

There is nothing at the moment that we dislike about Nightsbridge.

A wonderful booking and payment system

An easy to use booking system that also allows guests to pay by card on the Paybridge side. I’ve used it successfully for years and would highly recommend.

I don’t have anything I dislike with this system

As channel manager NightsBridge is doing a great job. A one-stop solution.

A total solution for our resort management.

We are not located in South Africa. Time differences can be challenging.

Just enjoy it.

Real time availability, the app on any device, most of the features.

Just would like a bit more training to unlock its full potential.

Easy no nonsense system to use

Straight forward logical booking system. Have never experienced any problems

No problems user friendly trustworthy system. Can not mention any negative remarks.

Please enable the same feature on app as on website (weekly occupancy display)

Bridget and Paybridge is so easy to use. User friendly and simple display.

The limited display on the mobile phone app! :-(

Product is user friendly. Phone app is easy to use. Reports are easy to read.

Changes to software have not always been communicated timeously

To have it linked to all the sites we are listed on. I only have 1 place to update.

The fact that I can't send a proforma or invoice from Nightsbridge directly.

Hands on approach and ease of communication. Nothing is too much trouble and any issues are sorted out immediately.

I cant think of anything actually all good.

Booking and payment system. The efficiency and friendliness of the staff who are always willing to assist. The telephone is answered promptly.

II would like the graphic of the booking system to be larger.

Always there! Always helping! Very efficient!

Nothing not to like! would love to visit more workshops, as they are brilliant!

Always the best

They are always available to help. Help is a telephone call away

Nothing They are always available to help