All Acorn Reviews
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Adrian
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Amazing tool and support!
Amazing tool & service! It was difficult sifting through the seemingly dozens of LMS platforms out there - we must have done a demo with at least 6 or 7. Acorn impressed us with how easy-to-use it appeared, and we've not been disappointed in our decision. Their support is incredible, and helps being in the same timezone (lots of others were either US or UK office hours which wasn't very convenient for us).
PROSOnboarding was as painless as could be expected. Reporting is simple but comprehensive, and the local support has been amazing at answering any of our questions.
CONSNo real negatives from my side except maybe a larger content library, but I know this is on the roadmap and being built currently. Plus integrations with content providers mean there's lots available.
Reason for choosing Acorn
Ease of use, responsive local support
Vendor Response
Hi Adrian, thanks for taking the time to write the review. Much appreciated! We've built out a deeper content library since the review (especially on the compliance front) and we've also gone a best of breed route by integrating with the likes of LinkedIn Learning, Go1, SkillSoft (Percipio), MindTools for Business and more. Final thing we've been working on his the concept that 'less learning is more', so we're getting super targeted and optimised with content based on learner impact.
Replied February 2023
Todd
Individual & Family Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
LMS in a nut shell
The Acorn staff are very responsive and very helpful. They are keen to see our experience being a good one. Our staff have enjoyed the format as it is similar to other LMS products we have to use for contracts.
PROSPrice comparison was great. We can import all our training records into Acorn for reporting. Good look and feel for users.
CONSThe reporting functions need more options.
Reason for choosing Acorn
Price and function and ability to tailor our courses.
Reasons for switching to Acorn
Acorn had more functions that we needed to meet the requirements of different job roles and reporting..
Vendor Response
Hey Todd, thanks for taking the time to write the review and so good to hear that we made it worthwhile for you to switch vendors (we know it's always a tough decision). Always keen for our features to meet and exceed our users' needs. We'll get our support team to reach out to you today re what further options you need!
Replied January 2024
Bec
Government Administration, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Thanks [SENSITIVE CONTENT HIDDEN]
[SENSITIVE CONTENT HIDDEN] is very responsive and clearly communicates how easy this product is to use.
CONSPeople with admin access cannot view the learning profile/history of users.
Vendor Response
Thanks for the review Bec, support to this day remains important to us.
Replied February 2023
Melinda
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Set up of new Acorn system
We needed a system that could have multiple tenancies which we have achieved that function in different ways. This has allowed us to have our internal training for staff and contractors separate from our external training that is a revenue line for the business.
PROSThe platform has been easy to set up with the support of the Pursuit Technology developer. The course set up structure is also easy to use.
CONSThere is no option to have a course changed from self-enrolment to admin enrolment only. There is limited functionality to choose different selections in setting up cohorts to use fields not equal to. The set up of new users is clunky with having to upload the whole user dataset again as we don't have a HR system to draw the data from. The other issue is the inability to change the home page to feature the elements we want to have eg a blog.
Reason for choosing Acorn
The ability to have multiple tenancies, the look and feel of the system and the cost.
Reasons for switching to Acorn
Many reasons including cost of the platform, functionality, multiple tenancies.
Vendor Response
Hi Melinda, having been with us 3 years and going strong we value your public input on top of the private support you give us. We took on-board the priority areas you mentioned for us to improve and are proud to share the progress to-date (thanks for all your patience!). The homepage overhaul brought with it the completely configurable widget functionality, with a plethora of widgets to choose from ensuring the homepage that you create is not just branded but also to the design of your exact needs. Cohorts is done and fixed up now, and an area we continue to invest in and the dataset upload is a rare use case for us without a HRIS, but we still intend to put more support resources (yes, real humans!) so we can help in anyway so it doesn't become the admin headache none of us need!
Replied February 2023
Erika
Higher Education, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Enjoying it so far.
We have really enjoyed transitioning to Acorn as our LMS, and are finding that the software is particularly pleasing from a learner's perspective. We have had positive feedback from students and trainers when it comes to navigating course content. There are a host of useful features and functions including flexible enrolments, resources and activities, plus a great range of reports. I have been most impressed with the technical support received from [SENSITIVE CONTENT HIDDEN] and regular updates from [SENSITIVE CONTENT HIDDEN], which has made the experience much less stressful.
CONSDue to the size of our RTO and the number of courses we need to create, the system can run slowly at times - this is being improved gradually. We are looking forward to seeing a user profile feature become available soon.
Reasons for switching to Acorn
User-friendliness was the main reason for the switch.
Vendor Response
Hey Erika, Thank you so much for your review! Your terrific feedback is really insightful for us and is great for us to keep in mind as we move forward with the product. We're on Acorn 2.0 now, have built out the new infrastructure which is fully live and the final step is as we are a SaaS company to ensure we work with all customers to help them have their own speed issues quickly resolved. Teams win together after all! The user profile feature is on it's second release since the review, if you have any further feedback we're all ears as ever.
Replied February 2023
Janette
Human Resources, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Highly recommended Learning Management System for all agencies big small and in between.
We have been using this learning management system for 6 years now and will continue to do so. We could not have operated without it and the technical support is second to none.
PROSThis learning management system has really provided us with a one stop shop for all learning and development requirements for our staff. The product is user friendly, visually pleasing, modern and upbeat in style. The integration of the learning management system was an overnight success with staff having the functionality to self register for multiple face to face courses and complete online learning. The great part about the learning management system is that you can print off attendance sheets for facilitators to reconcile records. The system also provides a range of reports that are 100% accurate because a staff member cannot register twice for the same program. We have also been able to design other online learning and development forms specific to staff's requirements and have recently added annual refresher modules for all staff so we are customizing the system to suit our needs as we go.
CONSWe have only had a few glitches over the last six years but on each occasion the issue was rectified within a couple of hours.
Vendor Response
Thank you for the detailed review Janette. 8 years in to our partnership now, and we really appreciate your ongoing support of Acorn. We've doubled our support headcount recently, and that 2 hour turnaround now on glitches is well on it's way to being more than halved.
Replied February 2023
Sally
E-Learning, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Clean and easy to use
Trainisiting over to Acorn has been great as we have been able to significantly cut down on administration activities which acorn now do automatically for us. Having Acorn integrate and connect with other systems that we use is amazing. Our end-users (our students) have found it easy to use. As administrators in the system we have always been supported by technical and support staff. Overall a fantastic product.
PROSAs an RTO organisation this product is easy to navigate for both the administrators and the learners. It is clean and offers a fresh look to e-learning. There a number of excellent features that have been developed with e-learning in mind, for example, the live learning function where learners can book for live learning events and see their calender of up coming events. Reporting functions also help us keep us update with what are learners are up to and where extra support might be needed. Intergarition with other systems is a massive advantage
CONSAt this stage, inability to customise some sections of the platefore eg change fonts and colours of text.
Reason for choosing Acorn
Functions like, live learning calendar, ability to integrate SCORM packages, moodle based, connection with other systems.
Reasons for switching to Acorn
The other system that we were using was outdated and did not connect smoothly with other systems that we use in the RTO space.
Vendor Response
Hi Sally, Thanks for the in-depth review! It is always awesome to hear that you've enjoyed a number of features we''re particularly proud of... it puts a smile on my face! We hear you on the changing of fonts and text colours, we've invested heavily in even more configuration of widgets, and the platform is now fully branded on all elements but the ones you raise. We wish this was a simple as putting in a font and colour chooser, but to go this route would take away our focus on R&D in improving the overall learner experience.
Replied February 2023
Liv
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Acorn review
Customer support is incredible, [sensitive content] is an amazing help and always goes above and beyond. [sensitive content] is very responsive and always makes time for meetings and assisting in any way possible. [sensitive content] has been essential for us getting courses and tenancies set up. Massive thankyou for all of [sensitive content] efforts. Acorn is easy to use and has great features.
CONSA feature that would be a huge benefit will be bulk enrolments. At this stage we must rely on Acorn support team so will be great to be able to facilitate that function ourselves. There are some reoccurring issues with video size/ length.
Vendor Response
Hey Liv, we appreciate your words. We truly place a lot of internal focus on top tier support, and it's great to hear that you experience that too. I'll get Sally to get in touch with you re the bulk enrolments, I just want to be doubly sure we haven't got our wires crossed as you can do bulk enrolments across various functionality such as courses and collaborative learning, and we also have workflows that can be done in Momentum. And if that doesn't meet your needs, will take a full brief from you and look at our development sprints and where we can prioritise. Thanks, Ben
Replied September 2023
Molly
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Learnhub (Acorn) Review
My overall experience with Acorn is good and the support staff are responsive.
PROSI like that it is easy to navigate with a variety of functions available.
CONSThere is no spell check available and it is not integrated with the APS Academy's APSLearn platform.
Vendor Response
Thanks Molly, we really appreciate you taking the time to share how you find Acorn. I plan to come back to you on spellcheck as we have it in our proprietary technology so just want to be doubly sure we have provided all context and made it as easy as possible for you - thanks for raising this with us!
Replied September 2023
Joel
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Acorn
This platform was intuitive, easy to setup and even easier to use. The fact that I could easily customise the branding to match our existing style guide ensured that the system fit seamlessly into our existing ecosystem.
CONSThis software platform suited our organisation extremely well, it would be nice for some small stage startup pricing to be available. However with that said the team were extremely flexible with our options while we were setting up the system.
Vendor Response
Thank you for your great review Joel. We hear you on pricing, and we do our best. Our mission is centred on the LMS being impactful and much more than a compliance tick box, hence the pricing, and are glad we could make it work for you in the scale up phase. Get in touch if you have any suggestions on how we can make our LMS even better for the software industry.
Replied February 2023
Cynthia
Government Administration, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Visually appealing and functional
Training history, capability and active development plans, ability to create a mandatory training program, attendance features and reporting functions are most useful and used daily.
CONSThe Career Pathway although necessary for people to navigate their different career development journeys is not easy to use. It's difficult updating the job roles and its capabilities, difficulty navigating between the job roles list and individual roles, it's really not user friendly.
Vendor Response
Thanks for the review Cynthia. Feedback from customers like you is what continues to drive our feature development. We hear you on the career pathway feature. Given that this is item is specific to your account, let's partner on pushing this one forward together.
Replied March 2023
Emma
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Acorn LMS
Having used many LMS systems, Acorn is the easiest and most intuitive LMS I have come across.
PROSAcorn is easy to implement and administer, and intuitive for users.
CONSThe Acorn workflow system is relatively new and still needs more work.
Reasons for switching to Acorn
Our previous LMS was difficult to use and had limited reporting. Acorn provides greater functionality for a significantly lower cost.
Vendor Response
Thank you so much Emma, we appreciate your thoughtful response. Re the workflow builder, this is a high priority for us right now and is in active development sprints to get it to a 10/10, so we look forward to sharing these improvements with you.
Replied September 2023
Michelle
Hospital & Health Care, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Auscare Support review
Great customer service with [sensitive content hidden], always available to answer any queries
PROScourse creation and onboarding, uploading files, videos and sub-course management.
CONSwould be good if the onboarding course could have sub-course capability.
Reason for choosing Acorn
ease of use
Reasons for switching to Acorn
previous system shutdown
Vendor Response
Thanks Michelle, appreciate your time and we hear you - feedback like yours is what drives our continuous feature development. We're working on this in active development sprints, so really looking forward to sharing updates with you!
Replied September 2023
Bronwyn
Government Administration, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
Effortless Training History Access
It's easy to find training that i'm required to complete. The system sends automatic reminders when my mandatory training is due to be refreshed.
CONSThe default dashboard is very basic and could do with an overhaul, but I believe this can be customised by system adminstrators.
Vendor Response
Thanks so much for the feedback Bronwyn, we really appreciate you sharing your experience with us. We hear you on the default dashboard front, it can indeed be fully customised by your admin including not just colours and text, but all widgets and information you need to see and can be done across every type of tenancy your employer has. Our action here is to spread the word further on how easy to do this is - you've shone a light on this for us which we really appreciate.
Replied September 2023
Danielle
Government Administration, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Learnhub Review
We have just developed and launched our Performance and Development form using momentum in Learnhub. The Acorn team in particular [sensitive content hidden] were super helpful and supportive with the build and testing process.
PROSThe support is really helpful and effective.
CONSMore templates would be useful and sharing across how other Agencies and Companies are using the LMS.
Vendor Response
Hi Danielle, we really appreciate your utilisation of learning, performance and development together, and thank you so much for the great feedback. Regarding templates, our next phase is to release 'Dispatch', this will allow administrators to share access of their SCORM content to other sites, so re your mention of Agencies - this will be possible.
Replied September 2023