All Deskera ERP Reviews

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User Profile

Mubashar

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

A Great Product for Small Business

It's good software. They have very great app for iPhone and Android users. I love their future roadmap. There are few integrations, and Integrations should be expanded for business community.

PROS

It's all in one business suite. Means, you don't need to purchase email marketing softwares, CRM, Book Keeping Software & HR. All is integrated into one. Further, they have an impressive roadmap.

CONS

Few things still have to be implemented, as this company is new, you will find some notifications which should not be there. I wish, if there is one YouTube channel with a course on Deskera.

Reason for choosing Deskera ERP

I had an offer from Appsumo for lifetime deal. The value for this offer is greater than the price I spend. I know I have to implement Deskera and I need some time to get it's fruit. But the Value, it's functions and it's roadmap impressed me a lot.

Robert

Non-Profit Organization Management, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Solid sales, accounting and payroll with lots of upcoming features!

They are a responsive with support and offer helpful weekly updates/overviews on their FB channel. I'm happy with the purchase and look forward to their planned features. I've worked with Oracle, Epicor and Quickbook systems and they are not as robust but are making good progress. I'm pleased for my basic needs but you should review their product in detail to determine if it offers everything you need now or in the near future.

PROS

I'm using Deskera primarily for sales, accounting and starting to setup the payroll. My business provides educational training for sale and also processes donations. I like the simplicity of the interface and the broad number of features. I've used QuickBooks for years and this product does not match their features, but does address the core features I need.

CONS

The objective of Deskera is to offer a multi-national platform that works in multiple companies. Their US company features are fairly complete so check it out first. Their approach to must functionality is to support the basics so if you need in-depth features or customizations this won't be the package for you.

Reason for choosing Deskera ERP

Pricing, planned features and existing functionality for my needs.

Reasons for switching to Deskera ERP

Quickbooks is continually raising their prices and offers many features I don't need. They are not a good choice for basic accounting and payroll.

Alex

Media Production, 2-10 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2021

Promising multi-purpose software for running a business

My initial impression is that Deskera offers a solid option right now, especially for a smaller business which is eager to avoid paying for multiple SAAS tools or bring everything into one workflow. The real question is: what are you comparing this to? If you are starting a business from scratch, Deskera is an exceptional deal. And if you already use single-purpose SAAS tools that you are happy with, it might still be worth going for Deskera merely to streamline your business processes. Just be clear with yourself about which features are deal-breakers and hope that Deskera continues to improve at its present trajectory. This is entirely possible and I certainly wish them luck. It's worth noting that I have not had the opportunity to use many of the features in Deskera because UK compliance and UK bank-feeds are not ready. This made it pointless to fully migrate my business but I'm told by the Deskera support team that these will happen shortly. Once that is done, I will update this review.

PROS

Deskera is a surprisingly comprehensive suite of business management tools. It delivers these in a fairly clean style, without ever feeling like the whole thing is descending into bloatware. This provides solid value for the smaller business eager to avoid paying multiple SAAS subscriptions and it provides a simple way to consolidate multiple features, such as CRM or book-keeping etc. You get a lot of bang for your buck.

CONS

While each tool in Deskera offers a credible array of features, they do have clear limitations compared to specialist software for each category of software. It's unfair to measure Deskera directly against enterprise-grade rivals such as SalesForce but you don't get the depth of features of the more affordable single-purpose apps such as Xero (i.e. accounts) and Capsule (i.e. CRM), nor the all-in-one marketing suites (e.g. ActiveCampaign). That could well change over time.

Kenton

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Excellent support team, constantly improving

My overall experience so far has been great. At first, I was not overly pleased with the software due to little things I encountered, but those things have all been fixed already (they were fixed within a day or two of me bringing it to their attention). I really like being able to use one tool for so many different things. Currently with my other business I have multiple programs for invoicing, accounting, payroll, sales/CRM, and HR, but with Deskera it's all in one. I never could have imagined how convenient that would be.

PROS

Aside from beautiful UI in both the desktop software and the mobile app, I would have to say their support team. That's not to take away from the product, it's great and constantly getting better, but their support is fast and responsive.

CONS

This iteration of the product is still young, so at the time of writing this review, there is still work to be done. You many encounter a snag here or there, but they are ready and waiting to solve any problem you throw at them.

Reason for choosing Deskera ERP

Nothing could compare to the features Deskera offered for the price. Unbeatable value.

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Arpad

Verified reviewer

Design, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

All In One Business Suite

Our previous accounting app is no longer available outside of Canada and US, so I was forced to look for alternatives. I tested more tools and Deskera came out on top based on my business' needs.

PROS

Deskera conveniently splits its interface into different "standalone apps", so when you want to create an invoice (Deskera Books) you won't be bothered with all the lead management (Deskera Sales) related interface elements. Segmenting the UI based on use case is a great way to keep the app clean and easy to use. You'll find all the features you need to create the perfect invoices, manage your clients and even more (There's Deskera People for HR managers, which I do not use). One particular feature that I really like is the payment gateway integration, that you can add directly to your invoices.

CONS

I don't think any feature is missing. I would like an option to gracefully degrade the available tools in each section of the app. Ie. for a small design agency, I do not require shipping related information on the invoices (it's all digital). Also it would be nice to have a more flexible templating system for the invoices. Right now it uses a docx, but a pdf option would be nice, which has better design possibilities.

Reasons for switching to Deskera ERP

It will no longer be available in our country.

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Akhmad Syaiful

Verified reviewer

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

All in one ERP Software for SMB

Awesome ERP Software

PROS

I like all the complete features on deskera, from books (Accounting), people (HR), CRM (Sales), and the latest with a website builder, all of which are available at affordable prices for such a complex system, the features are also integrated with many other applications It makes it easy for us to import a lot of documents, and I really recommend this for people out there, especially SMB to immediately take this deal, because when it passes, you will definitely regret it, out there are many applications that pay thousands of dollars and the deskera is very affordable, especially with a mobile application that is cool and can be taken anywhere so that we can see where our business performance is through the application, this is an honest review and you have to try it yourself, thank you

CONS

So far there are no complain, what you have to check is deskera have compliance with your country or not

Reasons for switching to Deskera ERP

Complete features in Deskera and Indonesia Compliance

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Ronel

Verified reviewer

Telecommunications, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Need All-in-one solution?, Deskera is your saviour

Deskera Safe my hundred thousand dollar for developing all of this software

PROS

it's 2020 now all company don't want their internal software have a bunch of different apps and it'll waste so much time for Maintance and Developing, what i like with Deskera is Deskera have all of it and i just need costumize a bit and all done,

CONS

- Mobile apps - Accounting Apps - HR - Product Management - Sales what do u need more than if deskera have all of them?

Reasons for switching to Deskera ERP

I Love suite dash don't make me wrong, suite dash is powerful CRM tools, but my teams need to be combined with all 1 apps, while suite dash has all of them but it's not support my country

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Nilesh

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Truly Enterprise Class Features in one Software Suite for SMBs

Really enjoy working in one platform with all the features than having to switch platforms all the time. Yes sometimes it might miss a feature but their roadmap is exhaustive and look forward to the platform becoming more mature

PROS

Feature Rich Platform and Continuous addition on features. Like all the modules for CRM, HR and Book Keeping. Ability to adopt to my business.

CONS

Still needs some development for markets in Canada, but I understand Deskera team is working on it

Reasons for switching to Deskera ERP

Deskera give me far more ability that any CRM I have used so far, it is just one of those platforms you want to use with so many features available.

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Muhammad Edwin

Verified reviewer

Design, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed December 2020

When 3 Important Pillars Are Insnyc

Easy to learn and use. Especially if you have background and know exactly what you are doing.

PROS

The most outstanding feature is the dashboard. I get to see the overall performance of my company in a single view.

CONS

My only concern is the support for local taxation and deductions. But I believe in the future they will start adding this to the system. But you can do this manually.

Reason for choosing Deskera ERP

I am looking for completeness from a single software. Deskera were able to provide me with this perfectly.

Reasons for switching to Deskera ERP

Wave is slick and good looking software but it didn't have the rest of the business pillar.

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Christopher

Verified reviewer

Non-Profit Organization Management, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Deskera: Affordable Solution to an Expensive Problem.

I am happy, I am a simple man and enjoy simplicity with the ability to scale into complexity if needed. The charts, reporting features and accounting help make my life easier.

PROS

I love that its an affordable solution to an expensive problem, meaning its is an all in one suite that tackles problems from all angles and is completely easy to learn with just a bit of onboarding.

CONS

From my research, the company is trying to expand from its comfort zone in SE Asia to the West and is compared often with Zoho Suites, another amazing product which is a bit pricey, AKA too rich for my blood at the moment. There are minor hiccups with Deskera but are mostly my own fault that is solved with a quick chat to the responsive customer support team.

Reason for choosing Deskera ERP

Price and promise of future features that are coming. I also like it is an all in one suite for a single price.

Daniela

Events Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Finally, a smart way to run my business all from one place.

The features and benefits are many. They are working on improving everything and keep an open eye to all recommendations and where the community would like the software to go next. They are an exceptional company.

PROS

I love what I have seen so far. I know it is only the beginning. Deskera will keep getting better. Finally, a smart way to run my business all from one place. Call it my new favorite way to keep up with sales, follow-ups, and marketing. The best way for anyone, expert or beginner, to keeping good books, manage income, expenses, & cash flow. It helps to make sure people can schedule their time off with ease. Deskera will lower the cost of keeping up with payroll and its stress. What took you so long Deskera?

CONS

Not having the time to use it all. So much it can do, you will need staff just to make sure you use it all.

Reason for choosing Deskera ERP

All-in-one, manage employees, accounting and marketing, and sales.

Reasons for switching to Deskera ERP

Way easier to make sure everything works.

Lars

Internet, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Amazing piece of software

Overall it is one of the best pieces of software! I use it daily!

PROS

There is so much what I really like about this software so it could be a very long text. But I will say it in short. This software is really amazing and a all in one solution for my business. I really love the way it works and the massive value of this tool. Before Deskera I needed several pieces of software to get my daily tasks done. With Deskera I found a solution to get so much stuff done. And that all in one tool! The App is also a nice additional solution to have my business always in my pocket.

CONS

There is not much negative to say. The only thing which could be approved is the app solution. It would be great to click on an e-mail or telephone number inside the CRM to open it/start a call.

Reason for choosing Deskera ERP

The solution is really smooth and there have been a lot of points why I have choosen Deskera for my business. One point I want to mention is that you can add teams members for free (if they do not need the admin rights). Thats an amazing value in my eyes.

Reasons for switching to Deskera ERP

A friend told me about Deskera and so I gave it a try. The value is much better in my eyes if I see what I get for the price.

Omar

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

A great all in one for any Marketer

I am very happy thus far, this product continues to amaze me

PROS

Ease of use is what is most important to me, I also like how all the separate apps open up in separate windows but sync all the same information

CONS

I would like to see more billing templates be made available

Reason for choosing Deskera ERP

The price was right for in accordance to what they offer

Reasons for switching to Deskera ERP

Deskera is in a different league when it comes to comparisons

Arman

Information Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

An affordable alternative to Xero and Quickbooks

Very good. Finally, I can ditch all the costs associated with Quickbooks. Very easy also to switch from their user interface since it takes the same terminology any accountant CPA would do. Easy transition.

PROS

Very complete Accounting software that has everything a small business needs. - Multicurrency - US Tax compliance Ready - Inventory Management - CCPA & GDPR compliant Very solid and quality product overall. great combo if you use the full suite (namely Deskerra Sales CRM + People for HR).

CONS

Nothing in particular. EU Tax compliance is lacking a bit at the moment but being in touch with their development team I know it will be live very soon.

Reasons for switching to Deskera ERP

Cost and lack of innovation. Deskera does a lot in this regard. They have a great mobile app, very usable on the go.

Azim

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed November 2020

Ease of use, smooth experience

Overall is great experience I should say. As thing get easier with this software, we can focus more on other things.

PROS

CRM, api. These 2 things really make deskera different. With integration ready with other app, sync between them is just a few clicks away. Integration is the thing I like the most about this software.

CONS

It's lack integration for bank feed for my country. As I'm using other bank rather than integrated bank, it makes extra effort to key in some data manually.

Reason for choosing Deskera ERP

Deskera had more integration with other app. Especially with web base app to sync data. This makes the different.

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Divaksh

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Deskera all-in-one platform has potential to make all other tools useless!

PROS

1. Pricing!! Most of us think it is costlier than the other solutions, but the fact is it is not. This ERP has a deadly combination of most ERP pillars CRM, BOOKS and PAYROLL modules. 2. It will significantly not only reduce administrative and operating costs but also improve overall productivity. 3. Not only web app has Good UX and UI but also it has one of the finest Mobile App I've ever used in an ERP; it makes your ERP available anytime anywhere right into your pocket. 4. You can manage shops, vendors, supply, sales, payroll, accounting everything from one Deskera. 5. Fully Goods and Services Tax compliant along with all major banks support. (India) 6. Deskera provides user-defined reports, intuitive charts and graphs and customizable alerts to monitor system changes. 7. They recently launched custom branding with CNAME, now we have it on our own domain as a completely white-labelled solution. 8. Customer service, they are responsive and profoundly serious about the product.

CONS

1. As it is a full-fledged ERP, So the learning curve for advanced features is steep. 2. I wish it had a project management tool, right now for that specific reason we have to use another product. 3. Deskera is something that can become a crucial part of any organization in no time IMHO having two-factor authentication will lead to better reliability and worry-free experience. 4. Too much overwhelming for freelancers and small teams but good for large teams. 5. Integrations like Pabbly Connect, Shopify, WooCommerce, Amazon etc are missing.

User Profile

Lily

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2020

Full featured business management app

We're slowly migrating all our processes from OpenERP for sales, inventory, expenses, leaves etc.

PROS

Deskera really covers all the bases in an integrated solution. From your marketing to your sales and accounting, you don't need to jump through hoops and hook different solutions : it's all there. Also the licensing scheme is really neat: you pay for power users, but normal users are free. So you don't have to worry about the costs when your company grows or when you use external consultants that need to fill timesheets and expenses. It's really a good thing for us.

CONS

As most of these solutions, since it's very complete, it's a bit overwhelming. Different countries have different requirements, and your previous solutuion might not play nice to export/import current data. You will need to review things with your accounbtant, your sales team your product team... Make surwe you take your time, it's not a 2 hours project to get started...

Reason for choosing Deskera ERP

Good team, good support, fully integrated

Reasons for switching to Deskera ERP

OpenERP is old and starts to show its limits for us.

Anonymous

1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Incredible Suite of Apps/Products!

Having bought this as a Lifetime Deal on AppSumo, I am blown away by the features included in Deskera for the price I paid. Being a small business owner, there are currently features in here that are beyond my immediate needs, but it is fantastic to know that I've future-proofed myself for expansion. I'm yet to uncover all of its secrets but I have absolutely no regrets. Deskera is a serious tool and I'm excited for its future evolution.

PROS

Of the three main apps included in the suite (Books, Sales & People), I think that Books (which is mainly focused on invoicing/finances etc.) is currently the most mature. The CRM (Sales) is also wonderfully feature-packed and it is honestly such a relief to finally have both of these tools in one dedicated space! In addition to that, other pros would have to be: the onboarding & customer support, the incredible mobile app, the community and the price of the LTD!

CONS

The integration of the three apps isn't as seamless as it could be. In talking to the customer support, they have assured me this is in the pipeline and I believe this will make the experience even smoother. I'd also like to see more integrations with third-party developers so that it's easier for Deskera to act as the central 'brain' of my workflow. I have every confidence that this will happen as the software evolves, so I'm reluctant to label this as a 'con'. Deskera is in the early stage of its development and I can only see it getting better as time goes on.

Ethan

Machinery, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Awesome Features and Support

I have been using Deskera for about 3 years now. I like the compliance of the system. Maximum ERP systems have the capability to be a good fit for most of your business. The actual key to success is how well they allow you to pull and spread the software to meet your exclusive business requirements. Deskera ERP excels at this. With user defined forms and reports, customizable alerts to monitor system changes, and change tracking to the field level, it provides the tools I need to handle our specific use cases. I am also very pleased with support provided. Deskera does an excessive job of monitoring user needs and working to improve the system. There have been a many new features added over the times that provide us with best option to manage our business.

PROS

Ease Customization Value Added Features Customer Support

CONS

None

Chandan

Computer Software, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

ERP Excellence Unveiled Deskera ERP

We have successfully completed one Go Live for one of the projects on Deskera. It was a good learning.

PROS

In Deskera, all the ERP models like Finance, CRM, HR, Material Management, Sales and Distribution can be found under one roof. All the modules are well integrated with each other. It cost is very less than other ERP software available in the market. Its support is also good and responds quickly.

CONS

Very less study materials user group are available. Therefore if we are stuck in any issue the very less study material are available to resolved the issue. We have to solve our issue on our own. Very less help we get from google or YouTube.

Nicx

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Inventory Tracking Across Warehouses is very useful

I think this item has stunning potential, however now I'm not prepared to dump my different apparatuses for Deskera. I will stand by until the finish of the multi day window to check whether things improve. In the event that they do, I'll be glad to refresh this audit and keep the item!

PROS

I could follow stock and stock alongside the Warehouse area with Deskera Books. We characterized item ascribes like Color, Size, Brand, and so forth, according to our section's need. Track Reorder Levels, Serials and Batches for your SKUs. I could likewise add item pictures and standardized tags to rapidly check the items in Transactions and produce solicitations and requests. Keep up various Warehouses and get moment writes about Stock Levels in every one of the Warehouses, which is likewise available by means of our Mobile App. We could monitor the Stock Movement to discover the Fast Moving and Slow Moving items.

CONS

In the event that you are as yet doing stuff by hand or in dominate/google sheets, this is a stage up so presumably should attempt to get. In the event that you as of now have different frameworks you're utilizing, changing to this might be need extra time.

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Owen

Verified reviewer

Online Media, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

The quick books killa

PROS

Love the mobile-first design for an accounting SAAS!

CONS

No cons yet but looking for a simple way to export monthly reports for a non-profit organization.

Reasons for switching to Deskera ERP

Price

User Profile

Ninos

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2022

Could be better

overall it's good if used alone without the need for crm or other products its best if you dont require heavy customisation to your invoices , templates etc..

PROS

I liked that it's a mature product the support is always quick and helpful the software is fast covers all the basics

CONS

lacks full customisation that i needed no integration between their own products! i.e Deskera CRM and Books so we ended up adding clients twice.. as if we're using totally separate tools which eventually was a dealbreaker for us

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François

Verified reviewer

Professional Training & Coaching, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

An excellent all-in-one SAAS application that allows me to manage virtually my entire company!

PROS

Finally a good alternative to Zoho, Bitrix24 or Quickbooks that I had already used before! The interface is much more pleasant and it is easier to find your way around because even if everything is well integrated in this application (Books, CRM and People), these 3 main functions are well separated at the menu level to display only the options we need each time. The CRM part of Deskera largely replaces my HubSpot that I had before and is less expensive as soon as we want to use email. It's really nice to be able to manage everything from a single application. Also the android application is really fantastic and well thought out.

CONS

I would also have liked to have a good PM integrated into Deskera so I wouldn't have to use another application for my project management, but fortunately we can use Zapier and Pabbly Connect to automate processes. Also I hope they will add other languages like French for example!

Kerry

Retail, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Very impressed

I'm very impressed with the software, which solves a lot of headaches for me, even more impressed with the personal service not received from my previous software (Xero).

PROS

Very simple to set up and use, great functionality, perfect for my small business. I love the fact I can access (almost) everything I need from one user interface. For a retail outlet like mine, the inventory, matched with accounts and payroll make it very easy to see my business at a glance.

CONS

No real cons discovered yet! The company is working hard to add new features and functionality, and they're very responsive to any issues / queries.

Reason for choosing Deskera ERP

It's been very difficult to get real time support from xero, despite it supposed to be talking to my epos system and my bank, the integrations just don't work well and I'm having to do a lot manually which is time I can ill afford. Deskera looks to solve that issue, and their support is second to none

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