I like that there has not ever been an issue not receiving a paycheck I like that every paycheck I have earned through this app they keep track of it and I can reference any check that I need that I've made in the past I can look at I have never had missing hours if I ever have to contact customer support I know From experience that if there was an issue they would solve the issue as soon as possible To ensure that everything will be fine Direct deposit is very easy to set up with the company And if I were to ever need to change it I can call customer service and they are more than willing and happy to help

I have not had any issues or concerns since I started using ebacon platform

Overall it's been good. The amount of time we save processing certified payroll is incredible.

It no longer takes days to complete prevailing wage reporting. Our implementation specialist was amazing!

There is no customization, they do not administer benefits in California, and our customer service post-implementation has been mediocre.

I am happy with the experience. They have a good support team we have not had any serious issues.

Great customer support. Good value for the money. The company is developing improvements

The critical flaw is that, currently, the balance is not updated after an employee makes a withdrawal from the fund. This creates quite a bit of confusion. Fortunately, they have a good support team and we get emails with the current balance when we request it.

Overall, it seems like a great system that has been a huge help to the company.

I like that all the paperwork I need (taxes, paystubs, etc.) are easy to access for me.

I have a desktop, but many of my employees don't have access to a computer other than their phone. I find myself frequently having to print their paystubs. I think it would be helpful for my employees if there was a way to access their paystubs through the app.

I was introduced to Ebacon after meeting with a representative of a large standard payroll processing company. I described my wish list of what I needed help with. Basic Payroll wasn’t the cause of my stress. It was prevailing wage reporting and the significant time, effort, headaches and frustration that each incremental job would bring. That person told me their current company couldn’t help with any of those issues but returned months later now working with ebacon. They were able to provide my entire wish list as well as additional benefits I hadn’t yet realized would significantly benefit my company.

The ebacon team have taken so much of the anxiety away from prevailing wage projects for our company. Their payroll system has been a significant improvement for minimizing payroll errors which seriously improves morale. They have proven to be an invaluable resource for digging through some complex reporting requirements and giving clear direction backed with legal precedent. We would pay a significant amount of money to retain a team with this level of expertise in-house. I am a big fan of their responsiveness and their demonstrated ability to understand what my company needs and deliver solutions specific to those needs. Ebacon is a great partner for our company.

More tutorials, videos or a more dynamic how to functionality would be nice.

eBacon has been a great addition to our team in so many ways. The personal touch they offer in caring for us as a customer helps us know that all issues will be resolved in a quick, simple and personal way. After being with large payroll companies it was a very welcome experience to know who I was talking to and being able to reach exactly who I needed in a very timely way. We have also experienced much education in regards to taxes and especially the new tax laws that emerged during the pandemic. The value of that was immeasurable.

eBacon filled a void in the payroll industry that we had not experienced previously. Our previous payroll company attempted to help with the certified payroll reporting process but it was very cumbersome and did not address wage determinations. We were amazed to find out that there was a player in the payroll world that worked hard to fill that void. The services they offered exceeded our expectations in the construction industry. It saved so much administrative time in our office and gave us more confidence that we were paying our employees correctly.

There have been adjustments to various reporting and processes that have needed to be made along the way but eBacon has been very available and anxious to take care of any issues that we had. We have never felt abandoned in any of our issues. As much as we would like everything to work perfectly all the time, that really probably isn't realistic, and I am glad we were working with a company that is ready and anxious to take care of any issues.

I believe the eBacon team strives to provide a quality product, and is making strides in the improvement of their product.

The major selling point of eBacon for me is the ability to print weekly certified payroll reports out of the application. The ease of generating and printing California Training Fund invoices from the application is also a huge time saver. The overall reliability of the software is good.

Though vastly improved from my early experience with the application, eBacon still struggles with making corrections/restitution payments when dealing with some of the more infrequent requirements for certified payroll. Sometimes corrections require more attempts than seem necessary.

It's easy to use and if you ever get stuck or don't understand something, I call my Rep [SENSITIVE CONTENT HIDDEN] and she always fixes the issue or let me know what I'm doing wrong. Customer Service is outstanding in all departments that I've had encountered with. I highly recommend this software for all.

It's very friendly to end user. You can always call anyone and they will help you.

the app when its downloaded on the phone to enter their times. It's not always available and my employees have to delete the app at least every other week and reupload to get the updates.

Implementation was a dream.

We went through 3 payroll services (yep the big guys) trying to get someone that could handle prevailing wage jobs in the manner that we needed. No one even came close until we switched to eBacon.

reports could be more robust or easier to build

We have been able to save money with more accurate timekeeping and fringe benefits reporting, as well as the time saved from manually submitting weekly payroll reports.

We only use one portion of the eBacon software for our Davis Bacon/Prevailing Wage jobs. But the program has turned an hours per week job into a minutes per week job freeing up valuable time for me to perform other tasks. We don't have any subcontractors under us right now, but I could see it being an even more valuable resource in the future if that were to change.

As with any new program there are always glitches, but we've always been able to receive quick and thorough answers and help to correct any problems.

The certified payroll functionality is great! It has taken a long arduous project that could take hours and reduced it to 20 minutes.

The trust accounts, while a great idea, are glitchy and it's hard to know just how accurate they are. The labels are misleading and the process for withdrawing the funds is confusing. And, for a staff of primarily non-native speakers, it's almost impossible for them to fully understand what is happening. There are some ideas I have for updates/changes--is there a way to submit these? E.g. add a driver's license field in the employee file--it's a pretty common ask with high-security prevailing wage jobs.

Would like a project zip code alert to track hours for county jobs with different sick pay hours

Prevailing wage reports, time, dashboard for employees to have access to change tax forms/dd/info.

Would like more knowledge when comes to wage determination sheets

Ease of downloading certified payroll reports. Integration with QuickBooks.

Integration took about a month to get all the particulars set up.

They are on point and on time. Our reports are detailed and very helpful. Customer service is great!

The fact that they could seamlessly integrate our Prevailing Wage paperwork flow

Interrogation took a bit of time and patience - but it all worked out good.

Overall a 7. I believe the support can be a lot better. Sometimes it takes forever to get things fixed on reports, etc. There are also some changes that can me made to make it more user friendly for what we need.

It's user friendly for what I need. The set up is perfect on how reports, payroll, etc. is set up.

Some of the software can be tweeked to make it more user friendly and support can be more prompt with fixing problems that come up.