--- title: "Eightfold AI Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Eightfold AI. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Eightfold AI is a good fit for you!" source_url: "https://www.softwareadvice.com/hr/eightfold-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Interview Agent Software](https://www.softwareadvice.com/category/5405-ai-interview-agent/) / [Eightfold AI](https://www.softwareadvice.com/hr/eightfold-profile/) / Eightfold AI Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hr/eightfold-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hr/eightfold-profile/alternatives/) # Eightfold AI User Reviews ## Reviews summary - Overall rating: 4/5 - Total reviews: 14 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.1/5 - Value for money: 3.5/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 7 reviews (50%) - 4 stars: 3 reviews (21%) - 3 stars: 2 reviews (14%) - 2 stars: 1 reviews (7%) - 1 star: 1 reviews (7%) ## Eightfold AI customer reviews Showing reviews 1-14 of 14 (page 1). ### Great HR tool - Overall rating: 5/5 - Reviewer: Soby A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I was happy to use Eightfold in my organization. The AI tool that recommends matching positions is a great tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think it is a great HR tool that uses AI and provides an easy to use and great way for managing internal HR and applications #### Cons Although it is a great overall too, I found that it is not very versatile when it comes to customization and setup. --- ### Supercharging our ATS - Overall rating: 4/5 - Reviewer: Max B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Eightfold has been great for our team and continues to help us hire faster and more efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Stack ranking applicants - Revisiting old, forgotten candidates for new roles - Diversity analytics! #### Cons - The chrome extension on top of LinkedIn is a bit clunky - Data exports are large and different than what the dashboards show - Data fields from our ATS (Lever) don't perfectly match up with the filters in Eightfold #### Reasons for choosing Eightfold AI Diversity analytics *and* sourcing solutions. --- ### Not up to my expectations! - Overall rating: 2/5 - Reviewer: Mathieu L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Could have been a great tool for us but there was a poor internal adoption (mostly because the UX/UI which didn't make this tool easy to use for us) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros The chrome extension was great because it allowed us to use Eightfold on top of other tools. #### Cons Unfortunately, Eightfold wasn't really intuitive. The UI and UX were really bad when I was using it. --- ### Much better than all other products - Overall rating: 5/5 - Reviewer: Sandeep Sekhar C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hiring the right candidate for the right job is the basic problem that is being solved. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the look at feel much better than any other software we have used before. This has made it very easy to provide feedback on candidates #### Cons Ability to get some metrics about candidate and the calibration ability is not the best. Would expect the calibration ability for sure. --- ### Fantastic next generation product that helps elevate your recruiting team's impact on the business. - Overall rating: 5/5 - Reviewer: Kevin L. - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Incredible attention paid to customer's wants within the platform and always striving to take the product beyond what it's currently capable of. They are not happy staying stagnant in what they offer which is incredibly refreshing. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great AI powered lead generation from existing candidate pool. Great email tool for not only initial outreaches but scheduled follow ups. Super helpful Chrome plug in that integrates/ expands external searches into existing talent pools. Incredible customer support and proactive development team. #### Cons Lacks some deeper user analytics insight. Hoping for a more robust customizable and personalized home page to navigate through different stages of the recruiting process. --- ### Eightfold optimizes recruiting efficiency - Overall rating: 5/5 - Reviewer: james b. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Eightfold increased our productivity per recruiter by over 50%. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Huge time saver in finding candidates. Instead of searching for candidates through keywords Eightfold brings candidates to you, we spend very little time now finding the right candidates to reach out to and more time interviewing. #### Cons It's not an ATS and therefore at some point you do have to move btwn Eightfold and your ATS. --- ### Do your homework - Overall rating: 1/5 - Reviewer: Jennifer R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used other for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very disheartening that the service and support is not where it needs to be. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The initial ideas behind the functionality of Eightfold were ideal for an industry with such steep competition. #### Cons The fact that the integration has not even completed and we started this process in April of this year. Many issues along the way. #### Reasons for choosing Eightfold AI The system was chosen for us with the concept that this product would work seamlessly with Workday and this just was not the case. #### Vendor response Thank you for taking the time to leave us a review. We strive to have every Eightfold.ai customer achieve success using our platform, including you. Your feedback clearly shows that we have not yet achieved success for you and your organization. We've reached out directly to you to discuss further. Replied November 2019 --- ### Good source of resumes, usually good match for role, but required a lot of tweaking - Overall rating: 4/5 - Reviewer: Emerson N. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used this for a client when I was doing sourcing for them. It was a tool they'd selected and were then moving away from because of a merger. The original company users loved it - I did think it provided good candidates, though, especially if I described my "perfect" candidate well. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It provided leads that were as good as the "sample" candidate loaded #### Cons If the sample candidate wasn't a good match, it didn't work, and it wasn't always that easy to use --- ### Focused on Customer Success - Overall rating: 5/5 - Reviewer: Raj D. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They went the extra mile to get as much value out of the product as possible. #### Cons Somewhat expensive for a small company like ours. --- ### Good tool for recruiting - Overall rating: 3/5 - Reviewer: Connie L. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Been pretty good, lots of potential once some enhancements are made #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Ease of multiple outbound emails. Great potential #### Cons Some functionality hasn't been completely flushed out, seems like users are making a lot of recommendations around product improvements --- ### Excellent Product -- Couldn't Like it More - Overall rating: 5/5 - Reviewer: Ashley C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been a total game changer #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Great customer service -Saves me HOURS of time everyday -A technology is light years beyond any product I've ever used #### Cons I wish that they would push the dashboards to the front page --- ### Join the future of the TA space - Overall rating: 5/5 - Reviewer: Lindsay F. - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Cutting edge of the industry-- the team behind this software is investing a lot of time thinking of the next big thing to transform the TA space. They're excited to work closely with their partners to continuously grow and iterate on their existing product. #### Cons They're still early in their journey-- if you're an agile company that is willing to put in the time to hop in on the product journey, that's great! However, you must be patient while the product works out a few kinks. --- ### Changing the landscape of TA - Overall rating: 4/5 - Reviewer: Brian` F. - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Eightfold is ahead of the curve and changing the way TA is operating / being structured to deliver quality in a much more timely and effective way. Thank you Eightfold! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product is ahead of the curve and helping shape the way TA delivers talent and how they partner with the business to drive results. #### Cons The analytics aspect is great to look at but not being able to download and manipulate data is a feature I am excited to see them build on. --- ### Still use LinkedIn - Overall rating: 3/5 - Reviewer: Aileen L. - Verified reviewer: Yes - Industry: Design - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros have used efn search. nice to get more candidate names from here. #### Cons calibrating does not provide me candidates candidates that I need. I still get more candidates from LinkedIn. --- Eightfold AI Reviews, Pros and Cons - 2026 Software Advice